Cannot buy WPE anymore, 'Invalid Account Number' error everytime... - Ragnarok Online Community Chat - WarpPortal Community Forums

Jump to content


Photo
- - - - -

Cannot buy WPE anymore, 'Invalid Account Number' error everytime...


  • Please log in to reply
2 replies to this topic

#1 LordYggdrasill

LordYggdrasill

    Too Legit To Quit

  • Members
  • 2830 posts
  • LocationWelgaia
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 24 April 2017 - 10:42 AM

For me this is a persistent problem ever since iro's maintenance from two weeks ago. I have used credit cards to buy WPE when I need it, but nowadays it wont work, showing 'Invalid Account Number'. My credit card aint blocked of course, I use it fine purchasing anything else. I opened a support ticket, and they hadnt replied to me for a while after two initial responses. They recommended 'Xsolla' in their first message, but this didnt work either as it simply told me 'We cannot process your payment this time'.

 

I could use gift cards from starbucks, but it only transfers 75% of the card balance into WPE(ie. $50 gift card yield only 3750 WPE rather than 5000). It seems that, they dont even understand where the problem is, since they havent updated me regarding this support ticket for a while. So I wonder, has anyone of you ever experienced the same issue before? If so, how was it settled?


Edited by LordYggdrasill, 24 April 2017 - 10:43 AM.

  • 0

#2 vangaration

vangaration

    I made it Off Topic

  • Members
  • 52 posts
  • Playing:Ragnarok Online
  • Server:Chaos

Posted 24 April 2017 - 11:08 AM

I had a similar problem a few weeks back, however, Xsolla started working 24-48 hours after.  I don't know what happened but I was able to purchase again.


  • 0

#3 Campitor

Campitor

    Darned Forever

  • RO1 Production
  • 11063 posts
  • Playing:Ragnarok Online

Posted 24 April 2017 - 11:15 AM

It may help the payment team to specify which payment option you are using. If all the payment processors are returning an error the issue may be with your card/bank/account. (I had this happen once when my bank issued me a new card without telling me. That was fun until it arrived in the mail.)


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users