just what it says on the topic title... my game wont start patching even if i restarted and delete browsing history on internet explorer
it just says attempting to connect file server please wait then jumps to patch complete
My game wont start patching
Started by
Audrick123
, May 13 2017 04:41 AM
29 replies to this topic
#1
Audrick123
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- LocationPlanet #69
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Posted 13 May 2017 - 04:41 AM
#2
Audrick123
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Posted 14 May 2017 - 02:14 AM
sent 2 tickets (might send more)
#3
Axylus
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Posted 14 May 2017 - 02:31 AM
Who is your ISP?
#4
Audrick123
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Posted 14 May 2017 - 07:56 AM
Who is your ISP?
ISP?
#5
Axylus
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Posted 14 May 2017 - 06:21 PM
"Internet service provider". 
#6
Audrick123
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Posted 14 May 2017 - 10:04 PM
"Internet service provider".
Globe Telcom. (I live in the philippines)
#7
vanhdic
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Posted 14 May 2017 - 10:39 PM
failed to connect to pach server dont no ISP may be PLDT or globe philippines yasterday its ok playing sky fortress and mid ti what the problem will i will re intalls again take 3 hour to donw load
#8
Axylus
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Posted 14 May 2017 - 11:04 PM
I wonder whether all of the other people who are currently experiencing this problem are also Globe Telecom customers. 
Audrick123 and vanhdic, please could you post a traceroute log?
Audrick123 and vanhdic, please could you post a traceroute log?
#9
Audrick123
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Posted 14 May 2017 - 11:14 PM
Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.
C:\Users\Stephen's Chamber>tracert playragnarok.com
Tracing route to playragnarok.com [128.241.93.13]
over a maximum of 30 hops:
1 2 ms 2 ms 1 ms 192.168.254.254
2 19 ms 19 ms 41 ms 10.91.18.82
3 19 ms 20 ms 20 ms 10.205.79.174
4 20 ms 20 ms 37 ms 112.198.191.5
5 21 ms 21 ms 20 ms 120.28.9.38
6 * * * Request timed out.
7 114 ms 62 ms 59 ms xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]
8 103 ms 92 ms 129 ms 203.131.251.129
9 284 ms * 120 ms ae-4.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.2.9
2]
10 92 ms 120 ms 90 ms ae-12.r24.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
11 92 ms 101 ms 97 ms ae-0.r25.osakjp02.jp.bb.gin.ntt.net [129.250.2.1
51]
12 186 ms 185 ms 192 ms ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
13 175 ms 175 ms 175 ms ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
14 * 184 ms 199 ms xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.1
72.90.170]
15 231 ms 186 ms 193 ms 204.2.170.50
16 204 ms 213 ms 186 ms playragnarok.com [128.241.93.13]
Trace complete.
C:\Users\Stephen's Chamber>
C:\Users\Stephen's Chamber>
#10
Audrick123
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Posted 14 May 2017 - 11:25 PM
Last time (2017_5_13) when i was playing the outdated version (yes i can play but i cant see some player names) it crashed and said theres something wrong with ragnarok.exe and when i open the client it was patching 2011 items so i used the solution you made in common problems and their solutions not that it helped (made it worse actually and i forgot to make a backup because of desperation to fix it quickly to join the woe) now i cant go online same problem.. now when i try to log in my accs i says "Failed to connect to server"
this problem wasted 4 days of my vip access T.T
Edited by Audrick123, 14 May 2017 - 11:58 PM.
#11
Axylus
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Posted 15 May 2017 - 03:53 AM
Your traceroute output looks normal. Please test whether your computer can open TCP connections to the update and game servers perform a connection diagnostic.
Edited by Axylus, 18 May 2017 - 01:49 AM.
#12
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Posted 15 May 2017 - 05:32 AM
err.. am i not doing it correctly? it says portqry isnt recognized as an internal or external command
and is there a folder i should put it on or im gonna make the folder and extract it there?
Edited by Audrick123, 15 May 2017 - 05:35 AM.
#13
Axylus
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Posted 15 May 2017 - 05:43 AM
err.. am i not doing it correctly? it says portqry isnt recognized as an internal or external command
and is there a folder i should put it on or im gonna make the folder and extract it there?
You should have a folder on your desktop named PortQry, and immediately inside that folder should be a file named PortQry.exe. The file PortQry.exe must be located inside Desktop\PortQry, not a subfolder of Desktop\PortQry.
Join my chat room if you're still confused.
Edited by Axylus, 15 May 2017 - 05:48 AM.
#14
Audrick123
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Posted 15 May 2017 - 05:52 AM
Cant find it so i made a folder myself (idk it that would work)
im using winzip (the free version) and while using it i cant go directly to desktop so i need to make a pathway for it so i can extract it to desktop
or is the folder (PortQry) hidden or something?
#15
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Posted 15 May 2017 - 06:00 AM
Cant find it so i made a folder myself (idk it that would work)
im using winzip (the free version) and while using it i cant go directly to desktop so i need to make a pathway for it so i can extract it to desktop
Yes, you can create the folder yourself and then move the file PortQry.exe into it.
or is the folder (PortQry) hidden or something?
It's just a normal folder.
Edited by Axylus, 15 May 2017 - 06:48 AM.
#16
Audrick123
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Posted 15 May 2017 - 06:06 AM
i see... this is what it says tho
Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.
C:\Users\Stephen's Chamber>cd "%USERPROFILE%\Desktop\PortQry" && PortQry -n patc
h1.playragnarok.com -o 21,80 & PortQry -n premium-login.1.online.ragnarok.warppo
rtal.net -e 6800
The system cannot find the path specified.
'PortQry' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Stephen's Chamber>
C:\Users\Stephen's Chamber>
#17
Axylus
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Posted 15 May 2017 - 09:25 PM
I don't know why your computer is unable to retrieve files from FTP servers, but I suspect that your router is to blame. Fortunately for you, I've devised a procedure that will allow you to update your client to the latest version without using the updater created a proxy through which you can route your computer's connections to the update server.
Edited by Axylus, 20 May 2017 - 11:07 PM.
#18
Audrick123
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Posted 16 May 2017 - 06:09 AM
it says wrong version of windows
#19
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Posted 16 May 2017 - 06:14 AM
this is not compatible with the version of windows you are using
im using Windows 7 Ultimate 32-bit
#20
Axylus
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Posted 16 May 2017 - 06:45 AM
this is not compatible with the version of windows you are using
im using Windows 7 Ultimate 32-bit
On which step did this happen? Did you try to install the 64-bit version of 7-Zip instead of the 32-bit version?
Edited by Axylus, 16 May 2017 - 07:24 AM.
#21
Audrick123
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Posted 16 May 2017 - 07:10 AM
the last part
#22
Axylus
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Posted 16 May 2017 - 07:24 AM
Try the following:
- Download the following file:
xdelta3-i686.zip - Extract the contents of the Zip archive into the client installation folder, and choose to replace the existing file.
- Repeat step 10 of the original instructions.
#23
Audrick123
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#24
Audrick123
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Posted 16 May 2017 - 07:45 AM
Worked!! Thank you very much xD
#25
archipong
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Posted 17 May 2017 - 04:55 PM
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.
Spoiler
Edited by VModCinnamon, 17 May 2017 - 06:39 PM.
Added spoiler tag
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