First of all after server maintenance today (18/05/2017), there are 2 problems i encountered: -
1. My balance of 150 item mall points from yesterday is gone
2. I made a purchase again for 1000 item mall points today, after payment has been made, the 1000 im points doesnt appear
Can u explain where is my 150im + 1000im points gone?
This is my 3rd time of facing technical problem.
First time is during the time i bought a cart item amounting to 200im points, after purchase the item doesnt appear in the purchases box in my item mall screen and my 200 im points have been deducted.
Second time is during the time i bought a job reset skill book for 250im points, after purchase same thing happen again.
Can you help me to check what is going on? i want a redeem or compensation on all my losses immediately. Thank you.