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What is the reason?


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#1 4999160901130958690

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Posted 19 May 2017 - 04:00 PM

I got up this morning to play and I encounter this, I do not have an answer on the part of the gm, and send a ticket, I'm losing 1 day of my VIP without even knowing why I banned.Here the image:

 

http://es.tinypic.co...=9#.WR-UB2T3y1t

 

am a decent player, I try not to infringe any rules, at least they should take the trouble to notify when they ban a user and show the reason. I am disappointed and at the same time trizte for this, always play clean, never use bot, never rob you To nobody nada.Soy educated with the other players, and try to be the most correct.

I need an answer from some GM. Thanks.


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#2 Aizenath

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Posted 19 May 2017 - 04:40 PM

All you can do now is wait and wait and wait, if you're lucky you might get answers soon...


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#3 4999160901130958690

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Posted 19 May 2017 - 04:53 PM

All you can do now is wait and wait and wait, if you're lucky you might get answers soon...

thanks bro,i m angr,This bothers me, I do not understand why I happened to me.Not is a good day for me.There are bots in payon and I do not see any penalty applied.


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#4 VModCinnamon

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Posted 19 May 2017 - 05:18 PM

Hello there,

Account suspension doesn't always happen due to use of bots, because it is specific to that account ID kindly be patient till the GM staff responds on your ticket.


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#5 4999160901130958690

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Posted 19 May 2017 - 05:54 PM

Hello there,

Account suspension doesn't always happen due to use of bots, because it is specific to that account ID kindly be patient till the GM staff responds on your ticket.

I've been waiting for many hours, it does not even specify why I'm banned.Today I thought to collect items, I lost the day, I have no other account, there I have all my equipment, if I did not mind, I paid my vip to use it not to lose 1 day, I do not come for free money.I have this account and other whit bs.


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#6 4818131215064410403

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Posted 29 May 2017 - 04:09 AM

Hello there,

 

I am completely new to this server after coming back 2 years later from a lvl 71 monk. been playing for almost a month throughout my holidays and a few friends i invited to start together with. just last week i was banned as well and completely clueless why.

 

Context from my end: I have 2 GX,(1 with 43 skill points which destroys the crit build which is why i remade a new GX, i recently turned the old 1 into a deadly poison maker) 1 black smith which i use to vend and buy low sell high.

on my spare time i try to hunt hunter fly cards which seems detrimental for any GX progress past 100, even made a rebel just for that reason to try farming. I have been farming on and off over for a span of 1 week. On that day, i kept getting weird instances:

 

1) i got some weird teleport back to the entrance of the geffen dungeon, which prevented me from going back in; i was even talking to my friend at that point like what is going on, is this some new event bug. 

2) i found a item called "unknown item" that looks like an apple, even consumed it thinking it was something new from the lastest yuno easter egg event where i got a deadly poison consumption                               effect and nearly died, lol

3) When i gave up hunting due to the huge amounts of rogues in there and had to go out, i decided to vend my black smith, while trying to transfer items out, i was teleported yet again, to a weird prison looking map and immediately Dced from the game, when i tried to relog it mentioned i was suspended till dec 2020....

 

Reading from similar post, it seems the proper procedure was to receive a pm from the GM of some sort, i saw no one and received no messages. it seems when i receive such weird events i should be screaming "GM I'M NOT A BOT into a empty room.

I have submitted a ticket and got a vague reply which i replied 2 times over and currently still waiting for a reply. i hope this process would be expedited since my friends are wondering what the hell is going from my end while continuously asking me why am i not playing.

 

 


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#7 VModCinnamon

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Posted 29 May 2017 - 06:16 AM

Hi there,

The tickets go through a queue system and moving a ticket in line might not be possible.

2020 suspension code is usually temporary, I would advise to wait patiently for GM response.

 

That being said,

Account status discussion and investigation cannot be conducted on forums, as the proper way to handle that is through Warpportal Support System.

If there are lingering concerns please send me a private message.

 

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