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Getting DC on "high" level characters


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#1 HarpieQueen

HarpieQueen

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Posted 23 May 2017 - 08:06 PM

I have a main account full with all 12 characters. Since last year October patch I started getting DC from the server while I was in eden, when it was too crowded this happend to my highest characters by that time (those were second class 99/70) I submitted a ticket and the exact response was:

 

*Thank you for sending this ticket to us. I clearly understand your concern and I am really sorry for the inconvenience that this issue might have caused you. I'm here to assist you and to inform you that our developer team is currently working on solving this issue. We're really sorry about this trouble and I hope that you'll bear with us.
 
Again, thank you. I hope you'll have a great day! If you have any other concerns, do remember that we are just one ticket away.
 
Best Regards,*
 
I waited patientenly for around 3 months since as you can read, "it was a known issue" and it was been "worked on". the pass and the issue got ease for a while I add new chars to the account and when some of those chars reached level 120 or above, the strated getting crazy DC in random situations, but when it happens is so frequent that I am practically unable to move my chars, and now the problem wasnt only in Eden, those two characters a Gene and a Sorc get DC even in prontera or in the most basic less crowed fields/maps/places. but only those two characters. I mean if I get the problem of getting DC over and over I still can play the other characters in the same account and they run smoothly.
 
WP supp asked me to change my DNS to the google public one - Done
To try playng with a different internet connection different internet provider - Done
To use a LAN connection instead of WIFI
To delete and install RO again - Done
To Install RO in a second laptop/PC - Done
 
I have done all these steps but I keep getting the same problem. Note that the issue is not fully constant there are time in which Im able to play those character without problems so I am not able to come with a pattern that can lead me to root of the problem.
 
Also I play other game with way more demanding when it comes to graphics or connection requirements such as RO2 2, LOL and WOW and those run in the same laptop smoothly and without problems at all. 
 
 
if someone can help me figure whats going on with this two characters it would be awesome! Im very frustrated at this point and not getting solutions on the WP end just statements like " I tried your account and it runs fine" I know that the other 10 chars I have dont have a single problem...
 
 
Please help!
 

Edited by HarpieQueen, 23 May 2017 - 08:09 PM.

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