One good thing from you is that you have always been a voluntary developer. Disciphering observations from players is not easy even with unlucky verbalization; you were frustrated, your feeling got hurt, but either of you wanted that. Eventually you made it and now you're working harder.
The factor that players are loyal to WarpPortal is that WarpPortal legally owns the game and there is developer team so future comes with new content (and even semi-monthly new events). Everyone appreciates that but just remind you not to be alike those Korean in the past. There are still flaws that begin from the beginning and defile gameplay, that you call abuse. Majority was offended, no matter whether they knew about that or not. I'm repeating that humans have instinct to be efficient, "work smarter not harder" and I believe that you have that ability too, don't you think? I know changes are inevitably uncomfortable but necessary, for good after all and for the long run. Players need compensation, doesn't need to be fair but at least they know they are not neglected. That's one respecting way to keep or attract players. I played other MMO and I see what is broken, probably after this Monday, I come up with another suggestion that would reorganize everything; beside there is still scam. Nobody likes it. Blame the game, don't blame players.
Beside, relationship between developers and players are not really close. Yet, that's not players want. In order to head right direction, developers need to communicate more with players. Q&A stream is one step but on forum, they are not active. I know they are busy but spending time with players is totally worth.
I can't tell whether I should be happy or not when you leave (bittersweet rather?). There would be less topic locked by you and players have more opportunity to express their ideas. There are still more things for Warpportal to learn from other successful company as well.
First of all I am paid for the development. I started doing things voluntary but since I am officially a dev I am contracted.
The other thing I can't agree with you is that we didn't try to communicate with the players.
I always tried but lately the communication mostly consists of bashing, ranting, whining and negativity. That can't be called "communication". This is just to wreak the frustration on me. I can deal with that until a certain point but there is a "red line" when I say I just go and do my work instead of being the scapegoat for everything which is going wrong with this game or what players think it's going wrong.
People want fixes, people want less cheating, people want less abuse and people want updates. I am not able to do that at the same time. This game was a wreck when we got the sourcecode and still after doing so many bugfixes, abuse prevention, updates it's still in a state which I wouldn't call stable or even healthy code-wise.
Every time I want to implement something new (like the blinking blue light in the new quest line) I have to fix bugs from the former development team first. Finally I am working on several things in the background players can't see or even know about because for non-developers it's naturally that a game can do such things. I am okay with them not knowing, this is why I am a developer and the players are the players.
Finally I just have two wishes:
the first is that people do realize that I can't make everything happen at the same time and the second is that not everything anyone wants to see can be realized for different reasons. Without sounding rude it's then up to the individual to decide if they want to get used to it - to live with it - or to admit that for them the game is going into the wrong direction and finally decide what they have to do. You can't satisfy a big group of players (and compared to Dragon Saga 2014 the group of players is significantly increased) the same. People have different imaginations how things should be working or not and finally it's up to the team to decide what we think it's the best for the game. And also those decisions are not uncontroversial.