5 replies to this topic

[mattxor]

Either their E-Mail server is overloaded or WP wants to upset new players that would like to take advantage of free vip weekend. I personally tried to add existing accounts to my warp portal account without receiving an email. A guild member needs to reset their password and is not getting the email.

 

This topic is not about an issue that a ticket might fix. It is more for an understanding of the frustration new and returning players may be having. I would be pretty upset if I asked a friend to come back to RO and they go to reset their warp portal password and I have to spend an hour realizing the E-Mail will never show up because of warp portal technical difficulties. That would be the kind of experience that would turn a friend away from RO.

 

I hope it gets fixed soon but I think the frustration is already there.

[VModCinnamon]

Hello mattxor,

 

 

Can you please verify Junk/Spam folder? Sometimes the email may end up in that section.

Also may I ask which email service do you use?

[mattxor]

I will try that. The account I'm trying to add to my WP account is a Yahoo account so I will check the spam settings and folder. The account I'm registering is a Google account and it is not receiving the activation email.

[mattxor]

The solution would be

 

The e-mail address is not yet validated.
You need to verify your e-mail address in order to make payments.
Please click HERE to re-send your verification link

 

but that takes me to Registion could not be completed. Please try again.

[VModCinnamon]

Thank you for your response.

I have notified the staff about the email issue, kindly be patient for updates.

[VModCinnamon]

A fix was applied a few hours ago, please try again and let us know if you are receiving emails correctly from Warpportal.