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#1 LoveIsBlue

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Posted 26 June 2017 - 04:14 PM

Have this error and contacted support, but no answer for 2 days so I'm looking for solution somewhere else. Please help

http://imgur.com/a/7hNrm


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#2 VModCinnamon

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Posted 26 June 2017 - 05:02 PM

Multiple of things could trigger Payment Error:

  • Adblock
  • Antivirus
  • Internet Security applications
  • Proxy/VPN (This includes logging in from another country/travel)
  • Possibly account inactivity.

 

Suggested solutions:

  • Disable browser Adblock addon.
  • Clear your browser cache folder.
  • Try a different web browser: Edge, IE, Firefox, Chrome or Chrome Canary.
  • Adjust security applications that hook themselves to web browsers.
  • Use another device.

Otherwise, the account may be blocked as a security measure. That requires a support ticket submitted to the Payment and Billing department.

Usually if the support staff suggested as above then that's an indication the account is not blocked on their end.


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#3 LoveIsBlue

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Posted 27 June 2017 - 07:48 AM

None of that work for me.


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#4 ChaoticRK

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Posted 27 June 2017 - 03:39 PM

Just clear your browser cache or try incognito.


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#5 LoveIsBlue

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Posted 28 June 2017 - 03:33 PM

nothing work.
I try to create a new account today and it said my account is suspended. Someone help me, it is been 3 days since Support's last reply and a week since I send support help.


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#6 Jeneeus

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Posted 28 June 2017 - 03:50 PM

I also tried that in mine too but none of it works. Even both sending a ticket in WP support and reporting to the ISP won't solve it either. Also changing the IP but using the same ISP also won't work. The only way (at least for me) to solve this is to change the ISP itself altogether, meaning, stop the current ISP subscription and find a new one. It works for me, at least.


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#7 LoveIsBlue

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Posted 28 June 2017 - 03:58 PM

What is ISP? How can you change it?


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#8 ChaoticRK

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Posted 28 June 2017 - 04:44 PM

I forgot to mention to use IE if everything doesn't work.


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#9 LoveIsBlue

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Posted 28 June 2017 - 04:52 PM

What is IE?


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#10 Atha

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Posted 28 June 2017 - 05:28 PM

Internet Explorer


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#11 Jeneeus

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Posted 28 June 2017 - 06:04 PM

ISP = Internet Service Provider


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