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I made a mistake topping up


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#1 Vitosonic

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Posted 26 July 2017 - 09:54 AM

I made a mistake topping up my ragnarok re:start account instead i used my 30 day vip plan and 8500 wpe on my old chaos server account. since it takes forever to get a reply in ticket section. i thought it would be better to post it here. please help even my old queries didn't have a single reply. that's a hundred bucks were talking about here. please transfer my 30 day vip plan and return my 8500 wpe. It's not been touch. 


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#2 VModCinnamon

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Posted 26 July 2017 - 10:14 AM

The Payment Staff cannot take requests through forums, user is advised to kindly send a ticket on the matter.


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#3 Vitosonic

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Posted 26 July 2017 - 12:41 PM

I did twice and all i got was automated response. even my past queries didnt even get a reply. how long do I have to wait? 


Edited by Vitosonic, 26 July 2017 - 12:41 PM.

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#4 VModCinnamon

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Posted 26 July 2017 - 12:56 PM

Please do not send multiple tickets of the same, that delays a GM response.

 

The wait time is dependant on the number of pending tickets, this week and the week before it was reported the Payment Staff are handling a volume of tickets. Users are kindly asked to be more patient in that regard.


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#5 Vitosonic

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Posted 26 July 2017 - 11:38 PM

i made a ticket last 2015 and still didnt get any reply. how long do i have to wait exactly? you get me? which is why im here in the forums. 


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#6 VModCinnamon

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Posted 26 July 2017 - 11:48 PM

By any chance, do you still have the ticket number of that one?


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#7 638049598

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Posted 27 July 2017 - 12:08 AM

Wait for reply mean you have to top up again..wakakak
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#8 level1skeleton

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Posted 27 July 2017 - 03:52 AM

It will take a long time. I submitted a payment issue ticket over 10 days ago, and it hasn't even been looked at. 


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