Currently due to the DDOS and login server issues, where users are gaining access to other players accounts, RESTART will be offline as we work on a resolution. You may see the login servers come up periodically as we test solutions, and the studio will be assisting in resolving the login issue. We appreciate your patience.
FAQ
- What if my characters were accessed?
- Submit a ticket to https://support.warpportal.com and the GMs will give you high priority in the queue.
- Will there be compensation?
- Yes once things are stable we will reevaluate the current compensation plan. We are aware that various item mall consumables were used by users. If you consumed one the GMs can see it in the logs and restore it. Unfortunately you will have to submit a ticket for consumables as each case is unique
- Do you have an ETA?
We are hoping to be up later this evening.So studio is working on a fix for us. I don't know exactly how long it will take but they said they will deliver 'ASAP'. But they also warned me it may take up to two business days. I will be staying as late as I need to, tonight to get the final schedule and/or implement should they deliver it tonight. I expect to be here for at least 8 more hours (2am PDT) to know more.10:50pm We are about to receive a test build to test the improved logins.Update: So far the testing is going well. We don't currently have an ETA. We need to resolve a few logistical issues.Please understand though that when we are ready to open the new process may not be able to withstand the raw combined power of this community and may require adjustments.-
Okay were going to bring the servers up for a short test with item mall disabled. If you experience any issues once they are opened please report them here: https://forums.warpp...porting-thread/
Currently only users that have registered as of Midnight will be able to login.
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I am going to head home and get some sleep. As a reminder,
- The Item Mall is currently disabled during this testing phase. You won't see your Kafra points
- DDOS Mitigation is on. This limits the number of connections from any single play location and certain areas from logging in depending on whats been hitting us. Unfortunately between this and the ongoing DDOS users may not be able to log in. This also affects steam logins at this time.
Have a good night everyone.
- Have you tried this technical solution?
- Although we appreciate everyone offering possible solutions our team is currently busy working on the issue.