Update regarding DDoS and inability to connect:
We are aware of the ongoing connection issues. As you know by now, we have been experiencing ongoing DDoS attacks. These attacks have come from multiple sources, and we are working to mitigate these attacks as they occur. DDoS attacks occur when our servers are flooded with incoming traffic that is intended to disrupt our service. As a result, legitimate traffic—such as forum connections or game logins—can time out or be blocked completely. This issue is affecting all of our games, website, and forums.
Although service has largely been restored, the attacks are ongoing and intermittent service disruptions have continued. Some of us have found that we cannot connect while our friends are able to. These disconnection issues are not related to our hardware maintenance, or our August 2nd maintenance. They are a direct result of the ongoing DDoS attacks.
Please be advised, many of the server status websites are not displaying server status accurately. If you are unable to log in while the game is online (for example, you know a friend or guildmate is connected) please try the Google DNS option. Information on this can be found in our previous posts. Please note, this suggestion will not work for everyone.
There is no immediate “fix” available for disconnections or inability to connect due to DDoS issues. For each connection there are a variety of issues that might be interfering with log-in. We are able to provide individual technical support through tickets. To open a ticket, please begin here: https://support.warpportal.com/Main/Default.aspx . If you are unable to connect to the website to submit a ticket, please send us a message (Facebook or forum) so that we can discuss alternatives with you. We are not able to provide technical support directly through Facebook comments or messages.
We are working hard to restore service as quickly as possible. As soon as we have information that can help with connections it will be posted here and on the forums. We cannot reply to each comment noting an inability to connect. We don’t want you to feel ignored, and trust that you understand we have received your status update and are working to resolve the issue. If you are unable to connect, please open a ticket to receive direct technical support.
Compensation:
It is incredibly frustrating and inconvenient to not be able to connect to a game. We understand this, and we want nothing more than to restore your ability to connect without interruption. We do have compensation planned, but will delay the release of these items and events until the server is stable. As frustrating as it is to not be able to connect, we know that it would be even more frustrating to miss an EXP weekend, special drops, or some other type of bonus because of these disconnections.