As most everyone on the forum already knows, we have been under persistent DDoS attacks. The attacks were largely mitigated until they ramped up in frequency, volume and method on Thursday night.
Of course we have been doing all possible to keep the games accessible as much as possible, but there have been a number of times that the DDOS did overwhelm our mitigations and connection was lost. We have been upgrading our mitigations constantly based on each new attack, while reviewing what key services are impacted just by our mitigations.
Without going into detail, suffice it to say that to remain open enough so that players can play but attackers are thwarted is either a fine line or an impossible one depending upon circumstances. Currently we still have attacks intermittently coming in, and we are still updating our processes as best as possible.
We have been in triage mode to keep as much service available as possible, but that does mean that some services or players' connection troubles are not resolved. One of those connection troubles was some people unable to connect to web services or patchers properly despite them being open.
It seems that during one of the more aggressive attacks and mitigation setups it is possible that some DNS servers on the internet may have not been able to refresh our DNS entries properly, so those using those DNS servers can't find us correctly.
Fortunately such DNS issues self fix themselves on the internet over time; but for a more immediate fix please try the following.
1. Disconnect from your proxy or vpn service (your IP is nearly 100% certain to NOT be actually blocked)
2. Try the site again, if the page won't display, try updating your DNS to use Google's open DNS.
- Please do write down your old DNS settings in case your ISP won't connect with them.
- URL for instructions: https://developers.g...-dns/docs/using
3. Visit the page again, you may need to hard refresh your browser to clear its cache.
We are still working on improving our method of mitigation to allow for more normal game play, please do continue to let us know when something specific is wrong with your game so we can look into it.
ps mitigation just so I could say it one more time.