2 replies to this topic

[Erku1337]

I along with what seems to be several individuals have come accross issues with this 24 hour verification period when purchasing points...i have limited time to play and have not played so that i can better utilize the limited hours i have to play with the purchasable benefits such as VIP and EXP manuals. But it seems it is made extremely difficult for us to contribute to the livelyhood of the game and its funding. Please help...I have not recieved the promised confirmation email upon purchase and my card has not been charged for the purchased WP. I just want to be charged and compensated so that i may purchase again...also will i have to go through this hassel when i make a purchase using a different card? Because thats gonna be very very not so fun...

 

P.S.

 

I have submitted a warp portal support ticket and have a ticket number to provide if needed.

Edited by Erku1337, 06 August 2017 - 05:37 PM.

[VModCinnamon]

First-time payments will not go through, once the verification process is complete the user will need to redo that purchase.

The verification process is automated but keyed off, that requires human interaction which can be done during office work hours only.

 

If you submitted a ticket then please hold onto it, avoid sending another of the same as that will potentially clog the queue system with duplicates.

In case of using another credit card, it is unlikely to go through a secondary payment verification, as it is a one time process per WP account.

[Erku1337]

Thank you so much for the insight on the process. I will wait patiently and hope it goes quickly!