It is but we need proof. That means Screenshots of the whole conversation where the partners agree to send them W-Coins for a specific gold amount by COD mail and a screenshot proving that they sent Gada Coins instead of W-Coins.
I have that kind of proof for two characters, which I think is the same person. If I send a ticket with these screenshots, will the GM team be able to identify the IP adress and ban all the accounts logged in with this IP adress ? Also, one of my guildmate got scammed 30k like that. Will the GM team be able to look into the actions of the scammer and pay back people who got scammed ?