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#1 jpascual03

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Posted 20 September 2017 - 04:32 PM

ever since the new update cant log on at all


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#2 AussieBlackBeard

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Posted 20 September 2017 - 04:41 PM

Oh good, so it's not only me!

 

This pleases me.


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#3 Campitor

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Posted 20 September 2017 - 04:41 PM

Please send me tracerts

 

1. Close all programs (very important for the accuracy of your results) 
2. Open up a command prompt window (start/programs/accessories/command prompt) 
3. Type: "tracert playragnarok.com" (without the quotes) 
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C. 
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there.
6. Copy the contents into a PM

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#4 AzyxDoe

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Posted 20 September 2017 - 04:51 PM

Got a similar problems, had to try 15-20 times before I could log a single character.


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#5 AussieBlackBeard

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Posted 20 September 2017 - 04:54 PM

 

Please send me tracerts

 

1. Close all programs (very important for the accuracy of your results) 
2. Open up a command prompt window (start/programs/accessories/command prompt) 
3. Type: "tracert playragnarok.com" (without the quotes) 
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C. 
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there.
6. Copy the contents into a PM

 

 

 

Fixed it myself 

 

Cheers.

 

Now can i see your GM Sprite? I don't believe you're staff yet D:< 


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#6 wong007

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Posted 20 September 2017 - 05:58 PM

Fixed it myself 

 

Cheers.

 

Now can i see your GM Sprite? I don't believe you're staff yet D:< 

 

How did you fix it? I am having the same issue. Sometimes I can get to character screen, but I can never connect to the game.


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#7 Grief Heart

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Posted 20 September 2017 - 09:34 PM

How did you fix it? I am having the same issue. Sometimes I can get to character screen, but I can never connect to the game.

 

I am having the same issue and when i ran the tracert i could not copy it into a message here on the forums.


Edited by 10155460175595053, 20 September 2017 - 09:36 PM.

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#8 VModCinnamon

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Posted 21 September 2017 - 12:57 AM

If the issue started right after maintenance we could assume the client is missing an update, so kindly make sure your client is updated to the latest.

May also suggest performing a force re-patch to this week's files. To do so, see the following.

 

Assuming your client was last updated on September 13th 2017 (If NOT please do not follow this guide):

  1. Restart your device.
  2. Clear Internet Explorer cache, if you don't know how please check Appendix #2 in this post.
  3. Download patch.inf from this link, make sure to read the instructions carefully. For Restart the default location is C:\Gravity\Ragnarok Restart

 

Note: Make sure your specialist antivirus/anti-malware application (E.g. Avira, Bitdefender AVG..etc) is  not blocking game's files.

 

 

 

If the issue persists then please create the tracert as advised by the staff Campitor for proper analysis.

 

I am not sure if the error messages are updated yet but you can refer to my failed to connect/password prompt troubleshoot attempt guide here.

 

 

 

I am having the same issue and when i ran the tracert i could not copy it into a message here on the forums.

 

Please see this.


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#9 Grief Heart

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Posted 21 September 2017 - 10:43 AM

If the issue started right after maintenance we could assume the client is missing an update, so kindly make sure your client is updated to the latest.

May also suggest performing a force re-patch to this week's files. To do so, see the following.

 

Assuming your client was last updated on September 13th 2017 (If NOT please do not follow this guide):

  1. Restart your device.
  2. Clear Internet Explorer cache, if you don't know how please check Appendix #2 in this post.
  3. Download patch.inf from this link, make sure to read the instructions carefully. For Restart the default location is C:\Gravity\Ragnarok Restart

 

Note: Make sure your specialist antivirus/anti-malware application (E.g. Avira, Bitdefender AVG..etc) is  not blocking game's files.

 

 

 

If the issue persists then please create the tracert as advised by the staff Campitor for proper analysis.

 

I am not sure if the error messages are updated yet but you can refer to my failed to connect/password prompt troubleshoot attempt guide here.

 

 

 

 

Please see this.

Did all this, was still unable to connect. I was, however able to send a tracert via PM on my wife's computer. I have not tried the fix on my computer but did uninstall and reinstall RO:Restart last night, I am not sure if that means my latest update would have been the 13th. tracert gets up to about the 14th hop before giving me several line of * * * timed out. I am not too sure about this stuff as i never looked at it while it was running fine, but seems to get pretty far?


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#10 Alstruction

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Posted 21 September 2017 - 11:00 AM

Yep having the same Issue, I sumbitted a ticket, so I might as well just copy paste what I wrote on it for everyone to see:

 

Since last night after the patch when I got home I have found it almost impossible to log in through multiple accounts. I am able to get to the server select, and more rarely to the character select screen. Most times I get to character select the map won't load. I was able to actually log in a few times but I could not change maps especially between towns without getting DCed. 

Another huge part of the issue is that I can't connect to the file/patch server and I feel yesterday's update wasn't patched properly. I tried multiple methods they suggested:

Clearing Internet Explorer cache and downloading the patch.inf file.

Forced Local resolution of the update server's address.

Both of these have not solved the issue so I reinstalled the game. Now the patch client stays blank half the time and the other half it tries to connect to the file/patch server and either sends me a notice that it's not working or just launches anyways and of course I can't log in. I would also like to mention that accessing the warp portal websites doesn't always work either, forum pages don't always load, and it's really hard downloading patches from the FTP server... similar to how it's really hard to log in. I would also like to point out that I have NO firewall. 

Campitor was asking people to send them the tracert info and so I sent to him.


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#11 VModCinnamon

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Posted 21 September 2017 - 11:19 AM

Alstruction,

Hello, have you tried to switch to Google DNS to test the issue?
Before doing so, test if you can open Restart FTP patch server on Internet Explorer (IE).

 

RE:Start FTP:

ftp://ropatch2.gravityus.com/repatch/


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#12 Alstruction

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Posted 21 September 2017 - 11:44 AM

Hey Cinnamon, I tried the FTP site. It works but only sometimes. Majority of the time I have to keep trying to get on. I also switched to Google DNS successfully and NOPE! nothing changed. I had to retype this message 3 times because the forum page wouldn't load. I feel like I messed up by reinstalling because now patcher won't patch at all, so I have no clue which patch I am on right now.


Edited by Alstruction, 21 September 2017 - 11:45 AM.

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#13 Grief Heart

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Posted 21 September 2017 - 11:50 AM

Hey Cinnamon, I tried the FTP site. It works but only sometimes. Majority of the time I have to keep trying to get on. I also switched to Google DNS successfully and NOPE! nothing changed.

 

Same here, I am able to get to the FTP site on IE, but sometimes it does fail to load. Also switched to the Google DNS and still unable to connect.

 

I ran a tracert for the patch1.playragnarok.com and saved those results but do not want to flood camp with another message, I did however notice that directly after running the tracert to patch1.playragnarok.com I was able to get into character select no delays and thought I was about to log in but had my first Disconnected from server.

 

I am not sure if it is a coincidence or not but if I am unable to connect to the patch server or file server (and thus unable to even get to account info) then i run a tracert I am then able to get into character selection, but not in the game.


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#14 Alstruction

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Posted 21 September 2017 - 11:56 AM

Yeah man same here can't get into the map, we gotta raise awareness for this issue or else we will just be ignored and continue to not be able to play. I don't understand what you guys did in this patch, I was playing for hours the night before no problem and now I can't even patch my game, and not even log on? What did you guys do and how can you fix it?


Edited by Alstruction, 21 September 2017 - 11:59 AM.

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#15 VModCinnamon

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Posted 21 September 2017 - 12:02 PM

Who is your ISP?


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#16 Grief Heart

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Posted 21 September 2017 - 12:02 PM

Well i do not think we are the only two who are having this problem. Unfortunately I am also pretty sure that there is a serious workload on everyone because of well... everything.


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#17 Grief Heart

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Posted 21 September 2017 - 12:06 PM

Who is your ISP?

 

MTA Solutions

Country: us.gif (USA) - United States
Region/State: Alaska
City: Wasilla


Edited by 10155460175595053, 21 September 2017 - 12:06 PM.

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#18 Alstruction

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Posted 21 September 2017 - 12:11 PM

I'm with Bell Canada. I have actually played with no problem from a Rogers (the other big ISP in Canada) connection on my friend's computer, and a guildie with Rogers has confirmed that it works for him, so maybe you guys have a problem now with Bell, but it's certainly not fair that just because I subscribe to a certain company I can't play. I'm concerned because I don't see many other people with the same problem and population isn't dangerously low so I'm praying this gets addressed, especially given how much of my money I have spent on this game.


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#19 VModCinnamon

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Posted 21 September 2017 - 01:23 PM

Probably best to wait for Campitor follow up on the tracerts.


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#20 jpascual03

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Posted 21 September 2017 - 03:09 PM

i have the same issue and im with bell as well.


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#21 xCritical8

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Posted 21 September 2017 - 03:37 PM

BELL CANADA over here too. Damn so ISP problem?


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#22 wong007

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Posted 21 September 2017 - 04:10 PM

Same for me. Bell Canada


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#23 AzyxDoe

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Posted 21 September 2017 - 04:16 PM

- _ -

 

Bell Canada.


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#24 Togobudz

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Posted 21 September 2017 - 04:43 PM

bell here! same problem  :sob: 


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#25 AzyxDoe

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Posted 21 September 2017 - 05:36 PM

Any ETA on a fix or more information? I tried calling the ISP and it wasn't much use.

 

Also why isn't this Pinned or something, or may I suggest getting a pinned "Known problems" topic that list current unresolved known problems and link to the specific topic if there's one?


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