I sended a ticket 11 day ago about KP problem and I wonder how long this can take before I got an answers .
How long it take to get answer from ticket
Started by
jysup
, Sep 22 2017 04:51 PM
10 replies to this topic
#2
Niriw
-
- Members
- 411 posts
Amateur Blogger
- Playing:Nothing
Posted 22 September 2017 - 04:52 PM
Did you receive an automated message after you submitted a ticked?
#3
jysup
-
- Members
- 197 posts
Amateur Blogger
Posted 22 September 2017 - 09:00 PM
I did ! I had and automatic message !
#4
Amongluttony
-
- Members
- 1649 posts
Too Legit To Quit
- Playing:Ragnarok Online
- Server:Elitists player
Posted 22 September 2017 - 09:46 PM
as GMs words can take 5 days or 1 week, at lucky players words hours~2 days, at my sad 11 Years experience the faster one was 8 days, but normally can take months. I hope you are a lucky one...
#5
iDeco
-
- Members
- 156 posts
Amateur Blogger
Posted 22 September 2017 - 11:04 PM
a month ago i submited a ticket and get an answer in 2 days
#6
Myzery
-
- Banned
- 6670 posts
They pay me to post.
- Playing:Nothing
Posted 22 September 2017 - 11:16 PM
If it's something difficult, it can take more time, much more time.
If you reply to the ticket in any way, it resets your position in queue. So for example, if you've waited 5 days with no response and you respond with "WTF D00D Y U NO ANSWER MI PRABLEM" it gets reset to the back of the line.
#7
VModCinnamon
-
- VMod Retired
- 16663 posts
Tranquility
- Playing:Ragnarok Online
Posted 23 September 2017 - 01:02 AM
Hello Myzery,
I was wondering for a while about the queue system so decided to ask the staff thoroughly about that. Apparently now when responding to a ticket, the queue position does not change. Also it brings the ticket to ACTIVE status. When a GM staff responds to a ticket, it changes the status to WAITING. During this, the user have 72 hours to respond before the ticket is closed automatically.
It is also important to mention that re-opening old tickets is not advised, it makes the ticket lengthy and somewhat confusing to the staff. Technically, re-opening a ticket to combine issues would be considered a NEW issue by its own, so users are better off sending a new ticket.
I hope this piece info is found useful.
#9
kevinnkts
-
- New Members
- 9 posts
I am New.
Posted 23 September 2017 - 04:50 PM
Basically they are a bunch of crappy useless staff.
They will ignore you whenever if they have the opportunity.
#10
iDeco
-
- Members
- 156 posts
Amateur Blogger
Posted 23 September 2017 - 06:21 PM
Basically they are a bunch of crappy useless staff.
They will ignore you whenever if they have the opportunity.
I see the staff working really hard and doing all they can, unfortunaly not everyone see that.
#11
Myzery
-
- Banned
- 6670 posts
They pay me to post.
- Playing:Nothing
Posted 23 September 2017 - 06:28 PM
Hello Myzery,
I was wondering for a while about the queue system so decided to ask the staff thoroughly about that. Apparently now when responding to a ticket, the queue position does not change. Also it brings the ticket to ACTIVE status. When a GM staff responds to a ticket, it changes the status to WAITING. During this, the user have 72 hours to respond before the ticket is closed automatically.
It is also important to mention that re-opening old tickets is not advised, it makes the ticket lengthy and somewhat confusing to the staff. Technically, re-opening a ticket to combine issues would be considered a NEW issue by its own, so users are better off sending a new ticket.
I hope this piece info is found useful.
Oh, nice to know! Glad they fixed that issue.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
