19 replies to this topic

[ArmoNz]

I was trying to buy some WoE Supply Boxes from cash shop in-game and it kept saying deal failed even though I had 1000 KP

 

Then when I relog it says this:

 

Failed Login -> If issue persists, please contact https://support.warpportal.com

 

Issue is ongoing for 2 hours and I have WoE in a few hours.

[3654130908081136160]

You're not the only one, my friend is having this issue too. Anyone can help?

[rajakty]

been having this problem since the patch on the 20th

[Gengetsu]

got the same problem here. hope they can fix this.

[adrianadz]

same here...got the same problem after i've  been disconnected died during mobbing at payon_dun.

 

i try to log in back but seem to me it's fail

[haruto1990]

Got the same problem. I send msg to support but w8 for their answer is a ****ing nightmare. Worst support  that i meet so far!!!!

[VModCinnamon]

The response time is experiencing some delays, your understanding is appropriated.

You may help by sending a single ticket per issue, avoiding re-sending the same and not spamming a ticket with responses

[Gengetsu]

That's what we've been doing yet your support don't respond to our concerns/reports. YOU PEOPLE SUCK AT YOUR SERVICE.

[MisterMono]

The response time is experiencing some delays, your understanding is appropriated.

You may help by sending a single ticket per issue, avoiding re-sending the same and not spamming a ticket with responses

 

is there a solution on the way ? i hope something can be done , it's my only day off work 

[iamfanghan]

Has anyone successfully regained their account from this ridiculous "suspended" thingy?

[VModCinnamon]

is there a solution on the way ? i hope something can be done , it's my only day off work 

 

Currently I would ask for the user's utmost patience, from a player's end the waiting is terrible but there is nothing else to do.

As for the account issue, it depends on the case or type of offence committed. Usually the ticket staff would ask you questions and you have to be prompt with the answer(s).

 

Re-gaining account access is also dependent on the type of issue.

[MisterMono]

Currently I would ask for the user's utmost patience, from a player's end the waiting is terrible but there is nothing else to do.
As for the account issue, it depends on the case or type of offence committed. Usually the ticket staff would ask you questions and you have to be prompt with the answer(s).

Re-gaining account access is also dependent on the type of issue.

ok thanks ,i hope the problem is solved today

Edited by MisterMono, 24 September 2017 - 07:47 AM.

[iamfanghan]

Currently I would ask for the user's utmost patience, from a player's end the waiting is terrible but there is nothing else to do.

As for the account issue, it depends on the case or type of offence committed. Usually the ticket staff would ask you questions and you have to be prompt with the answer(s).

 

Re-gaining account access is also dependent on the type of issue.

 

We could understand the amount of tickets going in would cause a huge load for the staffs, however, this pace of problem solving is ridiculously slow where none of the non-charity organisation would be. Even ISP in third rate countries are far more efficient (taking maximum of 2 days to initiate troubleshooting). We don't request for 3 minutes respond time but at least make it a 48 hours KPI. Secondly, if there wasn't an VIP offered(which the company should be responsible for as we have purchased a product, we are literally consumers), I would just quit the game like any other RO servers I can find out there. If I was a free user, I will not waste my time, money and effort in waiting the terrible support team!

[GSAkutenshi]

Going to 72 hours since started "failed login" to me, and no answers from game staff till now. Im so disappointed with this server.

[ArmoNz]

same

[LionelFaylard]

At least there is work to do to keep me occupied, but I would much rather spend a little time relaxing this evening and playing.  That looks highly unlikely at this rate though.

[ArmoNz]

Don't worry dude, I've had a ticket open 13 days

 

https://clips.twitch...beseYakRuleFive

[LionelFaylard]

Don't worry dude, I've had a ticket open 13 days

 

https://clips.twitch...beseYakRuleFive

 

Haha, and I have no login to play the game.  Are you ****in kidding me!?

[3654130908081136160]

I am losing a lot of mates that are playing with me.

This suck, I like this game and I wanted to play with friends!

[GSAkutenshi]

72 hours, blocked accounts, and my guild almost abandoning the server, with a total of 18 players (Only 4 people with the problem, but we came to play TOGETHER) The RE:Start staff managed to be worse than the Brazilian ragnarok game staff