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#1 augusto1

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Posted 24 September 2017 - 08:41 AM

Hello, first at all, sorry for my bad English.

 

I downloaded the game last night, today I open it, put my username and my password, and create my character, but after doing it it shows the normal please wait window but it doesnt throw me into the game, instead after about 5 seconds I get the message disconnected from server and it throws me back to the log in screen.

 

 

I tried by reinstalling the game but nothing changes. It happens with my second account too. What should I do?

 

Thanks in advance

 


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#2 VModCinnamon

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Posted 24 September 2017 - 08:48 AM

Hello,

 

Please take a tracert log and share it here.

 

How to take a tracert guide:

http://unreserved.eu...um-help.html#pt


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#3 augusto1

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Posted 24 September 2017 - 09:34 AM

Hello,

 

Please take a tracert log and share it here.

 

How to take a tracert guide:

http://unreserved.eu...um-help.html#pt

 
 
  1     *        *        *     Tiempo de espera agotado para esta solicitud.
  2   225 ms   144 ms    29 ms  10.172.103.1
  3    47 ms    33 ms    16 ms  10.170.0.5
  4   100 ms    66 ms    39 ms  xe1-2-2.baires5.bai.seabone.net [195.22.220.62]
  5   112 ms   117 ms   264 ms  et4-1-0.sanpaolo8.spa.seabone.net [195.22.219.75]
  6   223 ms   205 ms   349 ms  ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
  7   212 ms   278 ms   302 ms  ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
  8   378 ms   312 ms   355 ms  ae-1.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.207]
  9   394 ms   468 ms   423 ms  ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
 10   550 ms   577 ms   216 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 11   302 ms   317 ms   241 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 12   381 ms   421 ms   219 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [129.250.2.186]
 13   488 ms     *        *     xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 14   357 ms   291 ms   224 ms  portal.demarcation.gravityus.com [204.2.170.50]
 15   305 ms   261 ms   376 ms  web.requiem.warpportal.com [128.241.93.13]

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#4 VModCinnamon

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Posted 24 September 2017 - 09:47 AM

Thank you.

 

Please see Hop #2 [ 2   225 ms   144 ms    29 ms  10.172.103.1which is closer to home, the return times are questionable. Are you on a WiFi connection?

Take a tracert a few more times for your own analysis, see if the hop in question stabilizes.

 

If not, look into power cycling your modem or router.

 

That being said, I am not 100% sure this is the real reason for the connection issue but the tracert shows some high RTT readings.

Note that Ragnarok is very sensitive to latency issues, unfortunately.


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