15 replies to this topic

[Hemppp]

2 of my accounts have been locked out for several days, I've sent in tickets for them and I get no response.  Do the GMs actually respond? Or do they let botters roam free and legit players who pay suffer?

[jysup]

I got an answers after 2 week . And its like that for most everyone . 1 day to 30 day . Depend of the ticket I guess .

[Tofu]

Maybe, yes, and yes.

[Hemppp]

I'm glad being locked out of my accounts for trying to log in to them is NOT high on their priority list... no actually I'm frustrated with the incompetence.

[Myzery]

The fact that it's taking so long for responses with no foreseeable reason is pretty disheartening.

[VModCinnamon]

Hello,

Yes, they do.

Please see this post.

[MalakGalthana]

6 to 10 business days...

 

[Myzery]

The only thing that makes sense is that they pulled CS members to hunt bots.

Edited by Myzery, 26 September 2017 - 11:58 AM.

[Kazara]

Guys, just name the ticket "I can't buy from shop" for an instant reply. Ofc under billing issues. Cmon you should know how it works!hehe

Edited by Kazara, 26 September 2017 - 01:06 PM.

[Hemppp]

Ya I'm sure they would open that ticket right away.. and then see that they aren't going to make money off my ticket so they'd close it for the next person to look at in a week or two...

[Refuze2lose]

It's a joke how many ppl I know who have been having issues like this. GM's need to be doing more to address this issue. That 6-10 business days thing is total crap. Gravity literally has the worst GM's I've ever seen.

[ElenaGilbert]

my friends cant even get her acc unbanned after some1 charged back their paypal acc of a total of $300+ and her acc was just caught in the cross fire cuz her friend bought her vip with his paypal. and now for her to get her acc back, she needs to pay $300+ which is stupid cuz vip cost like what 15 bucks? lmao

 

it took the staff over 2 weeks to just reply to the tickets. like seriously

Edited by ElenaGilbert, 26 September 2017 - 06:27 PM.

[iamfanghan]

Guys, just name the ticket "I can't buy from shop" for an instant reply. Ofc under billing issues. Cmon you should know how it works!hehe

Not really bro, I couldn't use paypal, and sent a ticket. It took them 8 days to reply me 

[reds1304]

I waited for a week for a respond and to resolve my ticket, but I have been busy and played other game while waiting. In this past week, I barely online more than 3 hours in total. I grew bored waiting, but I think this is the best way for me not to get sucked to the game again and focus on the real world.

Edited by reds1304, 27 September 2017 - 01:00 PM.

[ElenaGilbert]

imo accounts issues should be at the top of their priority list, like whats the point, updating and banning bots when 3/4 of the actual players cant even play?

 

by the time u guys done with picking ur nose and scratching ur asses, there will be no more players playing.

 

 

seriously get ur -_- together and fix peoples game accounts. 1 week for just a reply is unacceptable, 3 weeks total for it to resolve is definately not acceptable.

[3654130908081136160]

I agree. Too many of my friends are getting the same error and yet they haven't done anything dodgy. It's really discouraging for people like me who came and play with friends yet they can't play. Some of them are actually fed up with this stupid situation with no reply for a week or so!

This is LOGGING IN TO THE GAME. It isn't even small bug or anything. It's literally the game unplayable.