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did not recieve the starter package box


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#1 Kuro2013

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Posted 02 October 2017 - 01:33 PM

I created a new character (thief) to test it and I uploaded it to level 25 and I realized that I had not received the starter package box


Edited by Kuro2013, 02 October 2017 - 01:33 PM.

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#2 mscocca

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Posted 02 October 2017 - 02:00 PM

Hello Kuro2013!

I am sorry to hear that you haven't received the Starter Package but before being so sure about it, let me ask you:

- did you create your character more than 30 days ago? 

If your answer is yes, then consider that Starter Package is sent to your mailbox right after you create your character and stays there for 30 days.

If you haven't created your character so many days ago, then there's a problem!  :p_laugh:

In order to get some help, you should send a ticket to the Support Team from this website here.

Make sure that you've checked your mailbox well, if you are aware that you've created your character more than 30 days ago, why not making a new one? 

In any case, do not hesitate to contact the Support Team!

See you in game!

:p_love:


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#3 Kuro2013

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Posted 02 October 2017 - 02:36 PM

thanks for your reply, from the moment you create the character I did not get the starter package box, but for personal reasons I had not been able to enter the game and when I go back up to level 25 and pass to assasin, when reviewing the inventory record which had not received the starter package box.
I already sent a ticket to give me some solution.

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