I created a new character (thief) to test it and I uploaded it to level 25 and I realized that I had not received the starter package box
Edited by Kuro2013, 02 October 2017 - 01:33 PM.
Posted 02 October 2017 - 01:33 PM
I created a new character (thief) to test it and I uploaded it to level 25 and I realized that I had not received the starter package box
Edited by Kuro2013, 02 October 2017 - 01:33 PM.
Posted 02 October 2017 - 02:00 PM
Hello Kuro2013!
I am sorry to hear that you haven't received the Starter Package but before being so sure about it, let me ask you:
- did you create your character more than 30 days ago?
If your answer is yes, then consider that Starter Package is sent to your mailbox right after you create your character and stays there for 30 days.
If you haven't created your character so many days ago, then there's a problem!
In order to get some help, you should send a ticket to the Support Team from this website here.
Make sure that you've checked your mailbox well, if you are aware that you've created your character more than 30 days ago, why not making a new one?
In any case, do not hesitate to contact the Support Team!
See you in game!
Posted 02 October 2017 - 02:36 PM
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