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#1 Triggy1983

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Posted 02 October 2017 - 11:32 PM

Hello GM´s Can you Say me Why The Game is Lagging as Hell???

The Ping is Beyond Good and Evil....

One More Question i think you need a Server for Europe Players Bcs we have to High Pings to Play Normaly 

280/ms Pings.... Thats Quite to High 

And Package Lost from Over 20%...

Remember many Players comes From Europe!!!

 

Thanks..

Proudly Trigg3r


Edited by Triggy1983, 02 October 2017 - 11:37 PM.

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#2 VModCinnamon

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Posted 03 October 2017 - 03:55 AM

Hello,

 

Please take a traceroute log.

How to take a traceroute guide is found here.


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#3 Triggy1983

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Posted 03 October 2017 - 04:12 AM

 
 
C:\Users\Trigg3r1983>tracert playragnarok.com
 
Tracing route to playragnarok.com [2001:418:4005:101:1::D]
over a maximum of 30 hops:
 
  1     4 ms     2 ms     2 ms  p2003005F3F2B6CB6D62122FFFE803C58.dip0.t-ipconne
ct.de [2003:5f:3f2b:6cb6:d621:22ff:fe80:3c58]
  2    30 ms    54 ms    45 ms  2003:0:1700:8280::1
  3    47 ms    27 ms    32 ms  2003:0:1704:c390::2
  4    46 ms    31 ms    33 ms  2003:0:1307:400a::1
  5    34 ms    26 ms    34 ms  2003:0:1307:400a::2
  6    52 ms    47 ms    53 ms  ae-7.r20.frnkge04.de.bb.gin.ntt.net [2001:728:0:
2000::1e9]
  7   123 ms   121 ms   119 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [2001:418:0:
2000::1]
  8     *      241 ms   230 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::1be]
  9   230 ms   241 ms   233 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
 10   230 ms     *      265 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 11   237 ms     *      237 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001
:418:0:5000::189]
 12   230 ms     *        *     portal.demarcation.gravityus.com [2001:418:4005:
100::2]
 13   230 ms   230 ms     *     www.playragnarokclicker.org [2001:418:4005:101:1
::d]
 14   232 ms     *        *     www.playragnarokclicker.org [2001:418:4005:101:1
::d]
 15   270 ms   229 ms   230 ms  www.playragnarokclicker.org [2001:418:4005:101:1
::d]
 
Trace complete.
 
 

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#4 EwoI

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Posted 03 October 2017 - 04:14 AM

What they need is a more central location. It's on the west coast which is pretty horrific for us European players. I need to use pingzapper to even stay connected to the game.

 

While I'm not the OP I'm European and curious if the OP gets similar results to me.

 

Tracert (and yes ignore hop 2, its not setup to respond to pings)

 

Hop 12 is just lovely. 43% packet loss.

Spoiler

 

Pingplotter

Spoiler


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#5 VModCinnamon

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Posted 03 October 2017 - 04:24 AM

Thank you, it points out to an issue with NTT.

I will link the reports to the staff as soon as they are in office and see what can be done.


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#6 Cyncienta

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Posted 03 October 2017 - 06:03 AM

I'm in EU too... I've been experience lag since yesterday.. before that it was all smooth...

Cheers


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#7 EwoI

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Posted 03 October 2017 - 08:15 AM

Cyncienta, do what Cinnamon says and post a traceroute. If enough people are experiencing issues it'll make it more likely to be addressed.


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#8 kubikyuu

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Posted 03 October 2017 - 08:17 AM

I'm from the EU and have been having huge problems (immense lag, screen freezes, disconnects, being unable to connect) today.
Normall I'm totally fine and don't even need Pinzapper etc.

tracert:
Spoiler


Edit: This is for both Renewal (Chaos) and Re:Start. The forums are extremely bad too.

Edited by kubikyuu, 03 October 2017 - 08:40 AM.

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#9 Campitor

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Posted 03 October 2017 - 08:38 AM

Everyone affected please provide tracerts. We will open a ticket with NTT.
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#10 Cyncienta

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Posted 03 October 2017 - 09:07 AM

Idk how to do that. Sry.


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#11 SchweppesBitterL

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Posted 03 October 2017 - 09:07 AM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Schweppes>tracert playragnarok.com

Routenverfolgung zu playragnarok.com [2001:418:4005:101:1::d] über maximal 30 Ab
schnitte:

  1   105 ms     2 ms     2 ms  p200300C3B3DAC9565A7F66FFFEE0ACF0.dip0.t-ipconne
ct.de [2003:c3:b3da:c956:5a7f:66ff:fee0:acf0]
  2    12 ms    11 ms    16 ms  p200300C3B3BF1ABD0000000000000001.dip0.t-ipconne
ct.de [2003:c3:b3bf:1abd::1]
  3    16 ms    15 ms    15 ms  2003:0:1307:400a::1
  4    16 ms    17 ms    16 ms  2003:0:1307:400a::2
  5    17 ms    16 ms    18 ms  ae-7.r20.frnkge04.de.bb.gin.ntt.net [2001:728:0:
2000::1e9]
  6   147 ms   145 ms   148 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [2001:418:0:
2000::1]
  7   231 ms   225 ms     *     ae-5.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::1be]
  8     *        *      230 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
  9   228 ms     *      228 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 10     *        *        *     Zeitüberschreitung der Anforderung.
 11   228 ms     *      227 ms  2001:418:4005:100::2
 12     *      230 ms     *     2001:418:4005:101:1::D
 13   227 ms   227 ms   227 ms  2001:418:4005:101:1::D
 


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#12 LValeth

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Posted 03 October 2017 - 09:57 AM

Hello, i have the same problem, but without fail on tracert (seems so) :

 

Microsoft Windows [version 10.0.15063]
© 2017 Microsoft Corporation. Tous droits réservés.
 
C:\Users\Rynax>tracert playragnarok.com
 
Détermination de l’itinéraire vers playragnarok.com [2001:418:4005:101:1::d]
avec un maximum de 30 sauts :
 
  1    <1 ms     1 ms    <1 ms  livebox.home [2a01:cb1d:266:6500:7e03:d8ff:fe74:8432]
  2     2 ms     2 ms     2 ms  2a01cb08a00402110193025300750129.ipv6.abo.wanadoo.fr [2a01:cb08:a004:211:193:253:75:129]
  3     4 ms     4 ms     5 ms  2a01:cfc4:0:1f00::a
  4    16 ms    14 ms    14 ms  ae106-0.pastr3.parispastourelle.opentransit.net [2a01:cfc4:0:2100::3]
  5    14 ms    15 ms    14 ms  ae-26.r04.parsfr01.fr.bb.gin.ntt.net [2001:728:0:4000::6d]
  6    26 ms    24 ms    26 ms  ae-2.r25.londen12.uk.bb.gin.ntt.net [2001:728:0:2000::181]
  7    25 ms    25 ms    25 ms  ae-1.r24.londen12.uk.bb.gin.ntt.net [2001:728:0:2000::151]
  8    91 ms    90 ms    98 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [2001:418:0:2000::24d]
  9    90 ms    90 ms    93 ms  ae-1.r25.nycmny01.us.bb.gin.ntt.net [2001:418:0:2000::27e]
 10    96 ms    96 ms   104 ms  ae-9.r22.asbnva02.us.bb.gin.ntt.net [2001:418:0:2000::1fe]
 11   166 ms   166 ms   166 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::1be]
 12   162 ms   162 ms   161 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::142]
 13   174 ms   173 ms   173 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::26d]
 14     *      165 ms   165 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 15   162 ms   162 ms   162 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 16   183 ms   198 ms   204 ms  *.playroseonline.com [2001:418:4005:101:1::d]
 
Moreover, when i try to log after the "disconnect from server", there is "Server still recognizes your last log-in. Please try again after a few minutes (8).
 
PS : I cant fin any code of the version when i start the game. I can pull the gravity bar to the bottom but there is no code.

Edited by LValeth, 03 October 2017 - 10:01 AM.

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#13 Campitor

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Posted 03 October 2017 - 10:11 AM

PS : I cant fin any code of the version when i start the game. I can pull the gravity bar to the bottom but there is no code.


That means your RagEXE is very much out of date. You will need to repatch.
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#14 Nirvanna21

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Posted 03 October 2017 - 10:44 AM

Spoiler tracert details

Edited by Nirvanna21, 03 October 2017 - 10:47 AM.

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#15 Bluebaer

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Posted 03 October 2017 - 11:10 AM

Microsoft Windows [Version 10.0.15063]
© 2017 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Bamboo>tracert playragnarok.com

Routenverfolgung zu playragnarok.com [2001:418:4005:101:1::d]
über maximal 30 Hops:

  1     1 ms    <1 ms    <1 ms  internetbox.home [2a02:1205:5018:8200:e2ce:c3ff:fedd:6827]
  2    29 ms    12 ms    13 ms  ae60-60.ipc-lss690-m-pe-48.bluewin.ch [2001:4d98:bffd:1e::2]
  3    13 ms    13 ms    12 ms  ae60-60.ipc-lss690-m-pe-48.bluewin.ch [2001:4d98:bffd:1e::2]
  4    16 ms    16 ms    15 ms  2001:4d98:bffd:20::3
  5    16 ms    17 ms    17 ms  zhb-025-loo191.ip6.ip-plus.net [2001:4d98:a000::2]
  6    21 ms    23 ms    23 ms  ffm-015-loo191.ip6.ip-plus.net [2001:4d98:a000::a]
  7    21 ms    31 ms    21 ms  ae-21.r02.frnkge04.de.bb.gin.ntt.net [2001:728:0:4000::11]
  8    20 ms    20 ms    20 ms  ae-5.r20.frnkge04.de.bb.gin.ntt.net [2001:728:0:2000::9]
  9   122 ms   105 ms   106 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [2001:418:0:2000::1]
 10   171 ms   171 ms   171 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::1be]
 11   172 ms   172 ms   175 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::142]
 12   170 ms   170 ms   169 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::26d]
 13   172 ms   172 ms   172 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 14   169 ms   169 ms   169 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 15   175 ms   175 ms   175 ms  *.dragonsaga.warpportal.com [2001:418:4005:101:1::d]

Ablaufverfolgung beendet.

C:\Users\Bamboo>


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#16 Evilinka

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Posted 03 October 2017 - 01:40 PM

tra.png

 

laaaags


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#17 Cyncienta

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Posted 03 October 2017 - 10:46 PM

2 days now.. cant play with this lag and died several times.
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#18 Evilinka

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Posted 04 October 2017 - 08:23 AM

2 days now.. cant play with this lag and died several times.

 for you its just 2 days, and i dont even know what is playing without them 


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#19 Campitor

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Posted 04 October 2017 - 08:25 AM

tra.png
 
laaaags


Your tracert shows you are experiencing issues before you reach NTT and is most likely not part of the NTT problem.
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#20 Cyncienta

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Posted 04 October 2017 - 10:32 AM

Lag is even worse after Maint. =S


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#21 Cyncienta

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Posted 04 October 2017 - 11:28 AM

>tracert playragnarok.com

Tracing route to playragnarok.com [128.241.93.13]
over a maximum of 30 hops:

  1     3 ms     4 ms     8 ms  192.168.0.1
  2  3525 ms  2314 ms   862 ms  10.237.128.1
  3    98 ms    11 ms    10 ms  cm-84.208.41.78.getinternet.no [84.208.41.78]
  4    16 ms    19 ms    16 ms  ae7-0.no-323-rt1.get.no [80.232.88.47]
  5    11 ms    11 ms    11 ms  ae10-0.san-peer2.osl.no.ip.tdc.net [80.232.88.46]
  6    32 ms    31 ms    30 ms  ae9-0.ffm3nqp1.de.ip.tdc.net [83.88.19.227]
  7    31 ms    36 ms    35 ms  ae-27.r02.frnkge04.de.bb.gin.ntt.net [83.231.214.61]
  8  2194 ms    30 ms    33 ms  ae-5.r20.frnkge04.de.bb.gin.ntt.net [129.250.2.141]
  9   123 ms   117 ms   122 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
 10   187 ms   188 ms   188 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 11   189 ms   891 ms   191 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [129.250.3.238]
 12   183 ms   192 ms   185 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [129.250.3.234]
 13   184 ms   183 ms   186 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 14   191 ms   193 ms   190 ms  portal.demarcation.gravityus.com [204.2.170.50]
 15   188 ms   188 ms   220 ms  testsite.playdragonsaga.com [128.241.93.13]

Trace complete.
 


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#22 Cyncienta

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Posted 04 October 2017 - 11:48 AM

This is with my 4G. I hope it helps

 

Tracing route to playragnarok.com [2001:418:4005:101:1::D]
over a maximum of 30 hops:

  1     7 ms     3 ms     4 ms  2a02:2121:301:445f:0:4b:1186:5c01
  2    45 ms    38 ms    30 ms  2a02:2121:301:445f:0:4b:1186:5c40
  3     *        *        *     Request timed out.
  4    69 ms    39 ms    31 ms  2a02:2120::4000:0:0:31
  5   126 ms    33 ms    31 ms  ti280819898j370-ae1-20.ti.telenor.net [2001:4600:a:101::3a2]
  6    84 ms    63 ms    35 ms  ti0016a400-ae11-21.ti.telenor.net [2001:4600:9:500:1::31]
  7    36 ms    42 ms    35 ms  ti0016c400-lo0-0.ti.telenor.net [2001:4600:0:100::1b]
  8    68 ms    26 ms    42 ms  ti0300c360-lo0-0.ti.telenor.net [2001:4600:0:100::2a]
  9    77 ms    38 ms    38 ms  ti0300b400-lo0-0.ti.telenor.net [2001:4600::e]
 10    50 ms    31 ms    39 ms  7-1-1.bear1.Oslo2.Level3.net [2001:1900:5:2:2::36b1]
 11    75 ms    50 ms    58 ms  lo-0-v6.ear3.Frankfurt1.Level3.net [2001:1900:2::3:72]
 12    66 ms    59 ms    58 ms  ae-37.r02.frnkge04.de.bb.gin.ntt.net [2001:728:0:4000::1d]
 13    78 ms    50 ms    63 ms  ae-5.r20.frnkge04.de.bb.gin.ntt.net [2001:728:0:2000::9]
 14   184 ms     *      174 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [2001:418:0:2000::1]
 15   411 ms   381 ms   209 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::1be]
 16   421 ms   224 ms   421 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::146]
 17   473 ms   211 ms   330 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::2a5]
 18   289 ms   202 ms   200 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 19   207 ms   200 ms   214 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 20   204 ms   212 ms   209 ms  playragnarokweb.com [2001:418:4005:101:1::d]

Trace complete.


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#23 Namrok

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Posted 04 October 2017 - 04:04 PM

Трассировка маршрута к playragnarokrestart.com [128.241.93.13]
с максимальным числом прыжков 30:
 
 1    <1 мс    <1 мс    <1 мс  yotaaccessinterface [10.0.0.1]
  2     *        *        *     Превышен интервал ожидания для запроса.
  3    64 ms    52 ms    43 ms  10.78.138.173
  4    62 ms    54 ms    46 ms  10.78.131.27
  5    74 ms    47 ms    56 ms  10.2.130.53
  6    71 ms    95 ms    62 ms  10.2.130.53
  7    78 ms    65 ms    58 ms  85.26.163.144
  8     *        *        *     Превышен интервал ожидания для запроса.
  9    77 ms    78 ms    73 ms  83.169.204.78
 10   110 ms   127 ms    63 ms  83.169.204.108
 11    97 ms    84 ms    67 ms  213.198.83.157
 12    73 ms    77 ms    70 ms  ae-5.r20.frnkge04.de.bb.gin.ntt.net [129.250.2.141]
 13   187 ms   318 ms   182 ms  ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
 14   239 ms   242 ms   248 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 15   287 ms   391 ms   366 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 16   334 ms   280 ms   257 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [129.250.2.186]
 17   263 ms   270 ms     *     xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 18   280 ms   269 ms   253 ms  portal.demarcation.gravityus.com [204.2.170.50]
 19   247 ms   436 ms   256 ms  playrequiem.com [128.241.93.13]
 
 
meh..
 
massivly lags last days T_T

Edited by Namrok, 04 October 2017 - 04:06 PM.

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#24 Evilinka

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Posted 04 October 2017 - 05:15 PM

Your tracert shows you are experiencing issues before you reach NTT and is most likely not part of the NTT problem.

this  * * *?

its not package lose, pls dont tell if you dont know, its a script that hides the rode.  just fix problems on your side please. 


Edited by Evilinka, 04 October 2017 - 05:15 PM.

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#25 Cyncienta

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Posted 05 October 2017 - 10:49 AM

Well.... Apparentely I'm the only one left with lag.. I'm playing with my phone inet.. its not like normal lag.. its more like lag spikes every min.. it has been 3 days now and I cant play normal..

Any suggestion?  I posted both tracert, normal inet and phone inet. A that time my phone inet was working fine but now both are having issues.

 

Thanks for any help.


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