Well, since Cinnamon deleted the old topic because we cant discuss ticket handling here, lets take this to a new level:
If you guys don't know, the error when logging in:
"Failed Login -> If issue persists, please contact https://support.warpportal.com"
Is caused by a automatic system that detects suspect activity and "ban" your account to theoretically be manually checked by a staff team and be permanently banned or released.
This was confirmed by ticket today.
This is not a connectivity error, neither change your password will help. The only way to get your account back is sending a ticket, that may take up to 10 days to be serviced.
The problem is: THIS SYSTEM IS FLAGGING INNOCENT PEOPLE ACCOUNTS. People are getting their accounts hostage, taking up to 10 days to get any help from the GM team, and losing VIP days on that wait.
What happened to logging in a GM character and teleport people to jail to check if it is a bot/zeny seller or not?
What do you guys think about it?
I think that its a wonderful system if it only get Bots and Zeny Sellers, but on the moment innocent people started losing accounts that they leveled through a sea of bots and super duper lag, it stops beign ethical.