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WHERE AND HOW SHOULD I REPORT OF BEING SCAMMED?!?!


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8 replies to this topic

#1 theprofme

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Posted 15 October 2017 - 07:10 AM

Answer me please, before i make some post that could be against the rules.


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#2 Precrush

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Posted 15 October 2017 - 07:29 AM

Well if you look closely there's this big banner below your post that looks like this:

supportforumbanner.jpg

That's one way to get there...


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#3 theprofme

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Posted 15 October 2017 - 07:40 AM

Thank You. Just did it. Submitted ticked. Hopefully it gets to the authorities! :)


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#4 Precrush

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Posted 15 October 2017 - 07:53 AM

No problem. You should get an email with the response. If you made a support account you can respond to that response on your account there, but if you didn't you have to make another ticket.


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#5 theprofme

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Posted 15 October 2017 - 08:12 AM

Your ticket has been received and has been assigned ticket number [2*1-********-042C].  Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

A support team memeber will respond as soon as possible. In the meanwhile, the following knowledge base articles may be helpful to you:
 

  1. Ragnarok Online: Valkyrie Uprising User Agreement
  2. I was scammed!
  3. Terms of Service
  4. Ragnarok Online 2 User Agreement
  5. Ragnarok Online 2 User Agreement


Thank you,

Dragon Saga

View this Ticket Online


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#6 Precrush

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Posted 15 October 2017 - 08:38 AM

That's not the response, that's just a notification that your ticket was received.


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#7 theprofme

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Posted 17 October 2017 - 07:22 AM

NO response yet...


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#8 Precrush

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Posted 17 October 2017 - 07:40 AM

It may take a while, up to a week depending how busy the gm team is.


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#9 theprofme

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Posted 19 October 2017 - 02:44 AM

Greetings from WarpPortal Support,

We have suspended the individual in question with the provided evidence as well as other sources. We apologize, but we do not redeem scammed items, but we thank you for your help in preventing this individual from scamming people in the future.

We appreciate your help and understanding. Please have a nice day.
 

<snip> Edit by Popcorn: please know that it is not allowed to post a name of a supporter or parts of it.

WarpPortal Support Team

Follow us on Twitter: @WarpPortalSUP


You may now reply to your ticket e-mails directly from your E-mail Inbox! Our system imports your reply directly into our Support System.
 
Tickets will never CLOSE without a response from the support team. If a response is not received from you within 72 hours, the ticket will automatically close by our system.
 
Below are a few Knowledge Base articles to assist with creating a Support account and responding to your already-open tickets:

 


Finally everything is solved. :(


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