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Problem after select characters


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#1 7646150102235912217

7646150102235912217

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Posted 23 October 2017 - 05:07 PM

Hi after select my character the game going  to  load screen but have a problem:
 
https://ibb.co/n0wr6R

Thx :)


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#2 sZen

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Posted 14 November 2017 - 04:40 AM

exactly my problem, my god... first experience is immediately maintenance.. and after that game froze after select the first character i ever created..  :p_sad:  i just wanna try the game
edit: i did reinstall and i can't get past and play the game.


Edited by sZen, 14 November 2017 - 08:33 PM.

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#3 mscocca

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Posted 14 November 2017 - 05:05 AM

Hello 7646150102235912217 and sZen,

I am sorry that you have encountered this trouble.

Since there’s no specific detail on the matter, I assume this is about the black/orange screen bug. There are only two things you can do to have the game working fine again:

1)      Re-install the game;

2)      Login from another device and move your character to another city (please avoid Morroc and Mt. Mjolnir Area);

If you do 2) you won’t need to reinstall the game, if you do 1) you won’t need to log in from another device.

Remember to never log out while in Morroc or Mt. Mjolnir Area since those two maps cause many troubles to players. This means that when you know you are going to log out, you should always move to other maps if you are in one of the two listed above.

I am sure this will make you through the problem,

See you in game! Since there’s no specific detail on the matter, I assume this is about the black/orange screen bug. There are only two things you can do to have the game working fine again:

1)      Re-install the game;

2)      Login from another device and move your character to another city (please avoid Morroc and Mt. Mjolnir Area);

If you do 2) you won’t need to reinstall the game, if you do 1) you won’t need to log in from another device.

Remember to never log out while in Morroc or Mt. Mjolnir Area since those two maps cause many troubles to players. This means that when you know you are going to log out, you should always move to other maps if you are in one of the two listed above.

I am sure this will make you through the problem,

See you in game! 

:p_love:


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