11 replies to this topic

[Ningsih]

Greetings

 

i recently wants to reconnect to my fellow hoes in rune midgard but alas, i cant open ragnarok at all.

Idk whats wrong with my client, because i can open the updater just fine. I could do the update just fine, but whenever i click play button the client just went closed but not opening the program at all.

 

Ive checked the task manager, the ragna.exe did running for a min and the closed by itself. Ive check my antivirus and it isnt in its blocked list or malware list, the same goes when i checked my firewall. Please help guys

[VModCinnamon]

Hello there,

Please browse to Ragnarok Online folder, find and open Setup.exe as an admin. Adjust the video and sound settings. Press Ok when done. Relaunch the game client, see if it works.

[Ningsih]

Hello Vmod Dearest

 

I have tried it several times but still no luck

[VModCinnamon]

What Antivirus application are you using?

 

 

Let's check if the client is crashing with errors or not, suggested application to view errors: Appcrashview.
 
How to use Appcrashview:

• Download Appcrashview application from here.
• Uncompress the file with Winzip or 7zip.
• Open Appcrashview folder, right-click on AppCrashView.exe and choose Run as administrator.
• A list of crash errors will appear, find the most recent Ragexe.exe error, click on it.
• Below in the application a log will appear with details, copy-paste that part and post it in your next reply.
• To not overrun the thread with lengthy logs please include the logs in a spoiler tag. 
  

  [spoiler]
  Your log goes here
  [/spoiler]
  

Another thing, try to set the compatibility mode of Ragexe to WinXP SP3 or SP2.

[Ningsih]

Spoiler

Version=1
EventType=APPCRASH
EventTime=131097411883237868
ReportType=2
Consent=1
UploadTime=131097411885507998
ReportIdentifier=07c4fc1b-2c5a-11e6-a761-4c72b9274e3f
IntegratorReportIdentifier=07c4fc1a-2c5a-11e6-a761-4c72b9274e3f
Response.BucketId=782999823
Response.BucketTable=25

Sig[0].Name=Application Name
Sig[0].Value=Ragexe.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=571488f1
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0a9e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000009f8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=E:\Ragnarok 2\Ragexe.exe
UI[3]=Ragexe.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=E:\Ragnarok 2\Ragexe.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=E:\Ragnarok 2\DINPUT.dll
LoadedModule[5]=C:\Windows\system32\GDI32.DLL
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=E:\Ragnarok 2\binkw32.dll
LoadedModule[11]=C:\Windows\system32\WINMM.dll
LoadedModule[12]=C:\Windows\system32\DDRAW.dll
LoadedModule[13]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[14]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[15]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[16]=C:\Windows\system32\RPCRT4.dll
LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\dwmapi.dll
LoadedModule[23]=E:\Ragnarok 2\ijl15.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\NSI.dll
LoadedModule[26]=E:\Ragnarok 2\mss32.dll
LoadedModule[27]=C:\Windows\system32\IMM32.dll
LoadedModule[28]=C:\Windows\system32\MSCTF.dll
LoadedModule[29]=E:\Ragnarok 2\cps.dll
LoadedModule[30]=C:\Windows\system32\PSAPI.DLL
LoadedModule[31]=E:\Ragnarok 2\MSVCR110.dll
LoadedModule[32]=E:\Ragnarok 2\MSVCP110.dll
LoadedModule[33]=E:\Ragnarok 2\defcps.DLL
LoadedModule[34]=E:\Ragnarok 2\granny2.dll
LoadedModule[35]=C:\Windows\system32\SHELL32.dll
LoadedModule[36]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[37]=C:\Windows\system32\NETAPI32.dll
LoadedModule[38]=C:\Windows\system32\netutils.dll
LoadedModule[39]=C:\Windows\system32\srvcli.dll
LoadedModule[40]=C:\Windows\system32\wkscli.dll
LoadedModule[41]=E:\Ragnarok 2\steam_api.dll
LoadedModule[42]=C:\Windows\system32\dinput.dll
LoadedModule[43]=C:\Windows\system32\cryptbase.dll
LoadedModule[44]=C:\Windows\system32\uxtheme.dll
LoadedModule[45]=C:\Program Files\Unlocker\UnlockerHook.dll
LoadedModule[46]=E:\Ragnarok 2\Mp3dec.asi
LoadedModule[47]=E:\Ragnarok 2\Mssfast.m3d
LoadedModule[48]=C:\Windows\system32\DSOUND.DLL
LoadedModule[49]=C:\Windows\system32\POWRPROF.dll
LoadedModule[50]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[51]=C:\Windows\System32\MMDevApi.dll
LoadedModule[52]=C:\Windows\System32\PROPSYS.dll
LoadedModule[53]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[54]=E:\Ragnarok 2\DBGHELP.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest

FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Ragexe.exe
AppPath=E:\Ragnarok 2\Ragexe.exe

 

 

Spoiler

Version=1
EventType=APPCRASH
EventTime=131009473387771458
ReportType=2
Consent=1
UploadTime=131009473393571790
ReportIdentifier=40e54cbb-dc5f-11e5-9b80-4c72b9274e3f
IntegratorReportIdentifier=40e54cba-dc5f-11e5-9b80-4c72b9274e3f
Response.BucketId=589169406
Response.BucketTable=25

Sig[0].Name=Application Name
Sig[0].Value=Ragexe.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=56b3fd99
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7b8f0
Sig[6].Name=Exception Code
Sig[6].Value=e06d7363
Sig[7].Name=Exception Offset
Sig[7].Value=0000b760
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=E:\Ragnarok 2\Ragexe.exe
UI[3]=Ragexe.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=E:\Ragnarok 2\Ragexe.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=E:\Ragnarok 2\DINPUT.dll
LoadedModule[5]=C:\Windows\system32\GDI32.DLL
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=E:\Ragnarok 2\binkw32.dll
LoadedModule[11]=C:\Windows\system32\WINMM.dll
LoadedModule[12]=C:\Windows\system32\DDRAW.dll
LoadedModule[13]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[14]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[15]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[16]=C:\Windows\system32\RPCRT4.dll
LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\dwmapi.dll
LoadedModule[23]=E:\Ragnarok 2\ijl15.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\NSI.dll
LoadedModule[26]=E:\Ragnarok 2\mss32.dll
LoadedModule[27]=C:\Windows\system32\IMM32.dll
LoadedModule[28]=C:\Windows\system32\MSCTF.dll
LoadedModule[29]=E:\Ragnarok 2\cps.dll
LoadedModule[30]=C:\Windows\system32\PSAPI.DLL
LoadedModule[31]=E:\Ragnarok 2\MSVCR110.dll
LoadedModule[32]=E:\Ragnarok 2\MSVCP110.dll
LoadedModule[33]=E:\Ragnarok 2\defcps.DLL
LoadedModule[34]=E:\Ragnarok 2\granny2.dll
LoadedModule[35]=C:\Windows\system32\SHELL32.dll
LoadedModule[36]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[37]=C:\Windows\system32\NETAPI32.dll
LoadedModule[38]=C:\Windows\system32\netutils.dll
LoadedModule[39]=C:\Windows\system32\srvcli.dll
LoadedModule[40]=C:\Windows\system32\wkscli.dll
LoadedModule[41]=E:\Ragnarok 2\steam_api.dll
LoadedModule[42]=C:\Windows\system32\dinput.dll
LoadedModule[43]=C:\Windows\system32\cryptbase.dll
LoadedModule[44]=C:\Windows\system32\uxtheme.dll
LoadedModule[45]=C:\Program Files\Unlocker\UnlockerHook.dll
LoadedModule[46]=E:\Ragnarok 2\data\nospam.dll
LoadedModule[47]=E:\Ragnarok 2\Mp3dec.asi
LoadedModule[48]=E:\Ragnarok 2\Mssfast.m3d
LoadedModule[49]=C:\Windows\system32\DSOUND.DLL
LoadedModule[50]=C:\Windows\system32\POWRPROF.dll
LoadedModule[51]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[52]=C:\Windows\System32\MMDevApi.dll
LoadedModule[53]=C:\Windows\System32\PROPSYS.dll
LoadedModule[54]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[55]=C:\Windows\system32\avrt.dll
LoadedModule[56]=C:\Windows\system32\igdumdx32.dll
LoadedModule[57]=C:\Windows\system32\igdumd32.dll
LoadedModule[58]=C:\Windows\system32\D3DIM700.DLL
LoadedModule[59]=E:\Ragnarok 2\data\nospam2.dll
LoadedModule[60]=E:\Ragnarok 2\data\hidevend.dll
LoadedModule[61]=E:\Ragnarok 2\data\hidechat.dll
LoadedModule[62]=E:\Ragnarok 2\data\classic.enhancements.dll
LoadedModule[63]=E:\Ragnarok 2\data\party.dll
LoadedModule[64]=C:\Windows\system32\HID.DLL
LoadedModule[65]=C:\Windows\system32\WINTRUST.dll
LoadedModule[66]=C:\Windows\system32\CRYPT32.dll
LoadedModule[67]=C:\Windows\system32\MSASN1.dll
LoadedModule[68]=C:\Windows\system32\mswsock.dll
LoadedModule[69]=C:\Windows\System32\wshtcpip.dll
LoadedModule[70]=E:\Ragnarok 2\DBGHELP.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest

FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Ragexe.exe
AppPath=E:\Ragnarok 2\Ragexe.exe

 

 

thanks for helping cinnamod, that was the error log, anyway im using avast

 

i have tried to check the quarantine box but no ragna.exe parts were on it, and i have used avast since long time ago and no problem with ragnarok

[VModCinnamon]

Forgot to ask, how old is your game client?
 
We have a new client that comes with appropriate VC++ packages, if you do not have the latest client (Feb 2017) then I would recommend downloading and installing it immediately.
 
Official download link:
http://www.playragna...ntdownload.aspx
 
Mirror download link:
https://unreserved.e...er-mirrors.html
 
If you have the latest game client then please look into Avast exclusion list. Ragexe.exe and Ragnarok.exe must be white-listed, check the official guide here [Make exclusions from all scans and shields].
 
Lastly, this is an experimental troubleshoot attempt, I would leave it as a last resort. So please make sure to follow the suggestions above first.
 
Proposed fix:

Spoiler

• Browse the game folder and find Ragexe.exe.
• Right click the exe file, choose Create shortcut.
• Move the newly created shortcut to the desktop for now.
• Right click the shortcut, choose Properties, choose Shortcut tab.
• In the Target bar, add -1rag1 at the very end, make sure there is a single space between that and the existing target path. So it should look like this: "C:\Gravity\Ragnarok Online\Ragexe.exe" -1rag1
• Apply and then OK.
• The new shortcut now can be used to launch the game.
• Note that for this method you MUST run Ragnarok.exe often to make sure your client is receiving the appropriate patch files. When patching, every active RO client must be closed.

 

If somehow this works, then note that this shouldn't be used as a permanent fix due to the drawback (step #8).
Other than that I'd be out of ideas, hopefully someone else with greater knowledge assists.

Edited by VModCinnamon, 16 November 2017 - 12:24 AM.

[Ningsih]

aww still no luck :s

[VModCinnamon]

None of that worked at all?

[Ningsih]

yep, but i finally decided to redownload it, and it works!

 

but still there one problem left, it kept patching at 11 may 2017, and wont patching further from it

 

 

now i stuck with lutie spotlight and doram coming news (5/11/2017), i kinda forgot how to manually patch, please help me .-.

 

 

and which one is iro server patch? is it this one? ftp://ropatch2.gravityus.com/patch/

[fuyukikun]

yay...

Paula is back!

[VModCinnamon]

yep, but i finally decided to redownload it, and it works!

 

but still there one problem left, it kept patching at 11 may 2017, and wont patching further from it

 

 

now i stuck with lutie spotlight and doram coming news (5/11/2017), i kinda forgot how to manually patch, please help me .-.

 

 

and which one is iro server patch? is it this one? ftp://ropatch2.gravityus.com/patch/

 

Good to hear!

Yes, that's Renewal FTP server.

 

For the re-patching problem I would suggest following issue #4 [The updater is constantly reinstalling recent updates] here.

The files needed are all available in the linked zip file.

[Ningsih]

yay after reading the thread and downloading it i can play the game normally!

 

Thanks a bunch!!