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The game freezes


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#1 xx40ozxxx

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Posted 13 November 2017 - 09:33 AM

I have a problem, every "X" time the game freezes,I mean I can not move, write or do anything

and need to wait seconds until it works again normally,this is a serious problem for me because when I'm doing pull the monsters kill me, a friend also happens.Is very annoying.


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#2 Patsu88

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Posted 13 November 2017 - 09:14 PM

do you see the monsters still moving while you are frozen? because it happens to me too


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#3 VModCinnamon

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Posted 13 November 2017 - 09:51 PM

Hello,

The report is missing key pointers.

 

When the freezing strikes, does it affect all of your system or only the game client?
As stated above, do you see the monster mobs move freely without issues or do they lag too?

 

If the freezing is system related then that would require other type of technical resolutions.

However, if the lag is ingame such as experiencing rubber band effect, or notice skills and effects are spammed after a delay then this is network related lag.

 

Lastly, it could be the mouse has lost focus and is not on the game client, to address this specific issue press on keyboard's Windows key then click the game client once.


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#4 Patsu88

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Posted 14 November 2017 - 04:54 PM

Hey Cinnamon, I posted a problem related to this and never got any kind of answer, do you mind checking it?


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#5 Lan2007

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Posted 14 November 2017 - 06:47 PM

Hi, im the friend having the same issue that OP mentioned.

I´m having the same problem since day one. A few things I noticed. 

 

-It only affects the game client.

-The ammount of time it last seems to be around the same always: 2-3 seconds, max 5
-If dual clienting, only happens to 1 client at a time.

-Its similar to the rubber band effect but not exactly the same, in the afore mentioned you can se the char moving forward and backwards and all the damage taken or effects activated will be shown at the same time. In this one the client will skip all movements, castings and damage taken and just update when unfrozen. Think of it like having VERY LOW FPS

-The client freezes completly, cannot write, cannot see other people moving, cannot use skills or move.

-It doesn´t have  a pattern in the freezes, is completly random while playing.

-If a new visual effect (like for example a storm gust casting or magnificat casting) that wasn´t comes into our  screen it wil trigger the freeze, but ONLY the first time. A new cast of the same or new skill wont trigger it as long the caster is already in the screen. Leaving and re-entering the screen also wont trigger it.

 

Things already tried and did´nt work:

 

-Running the programs in Admin. mode, running directly throug exe, disconnecting EVERYTHING else from the internet so it wont consume Bandwidth, closing all running programs barring the client. Tried every option in the config menu of the client. running the client in compatibility mod for older windows. (I have Windows 10)

 

Also I don´t use Steam, my best guess its a matter of compatibility with the Video Card or the OS. Got a Nvidia Geforce GTX and an i7 processor


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#6 VModCinnamon

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Posted 14 November 2017 - 08:50 PM

Lan2007,
The symptoms described lead to packet loss through the connection route to server.
 
Suggested application to help diagnose the issue with visuals: PingPlotter [link].
 
How to use PingPlotter:
After installation, add the address: playragnarok.com in the designed area. Set the intervals to a moderate value 5~10 seconds then run the test.
Observe the Latency bar and PL% for packet loss reading (red).
 
Sample UI of the software in action.

Spoiler

 

Next, try the following in order:

  • Power cycle your modem/router.
  • Make sure all wiring are fixed.
  • If on Wifi try to switch to wired connection.

If none of that helps move to next step,

It is worth as well testing Proxy or LeatrixFix, if going with this approach please make sure to test one thing at a time, installing all at once may cause issues.

  • Suggested proxy: Battleping, WTFast and Pingzapper.
  • LeatrixLatencyFix which is the easiest of all, official link here.

 


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