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I just lost 104 Pandora boxes and 10K zeny and a Piece of armor in the mail


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#1 AlphaHex

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Posted 03 December 2017 - 04:57 PM

I sent a mail from my main character (Al3xa) to another of my characters (Valkyre) with 99 Pandora's Boxes (I bought them in Morroc for 3k zeny) and 10K zeny, a second mail with a piece of armor and a 3rd with 5 pandora Boxes, when I changed characters to take the items and the money it turns out there are no mails in my inbox, when I look in my friend list my second characters apears as a Lv1, my second character is a Warrior Lv25, so Did I lost the 10k Zeny and 104 Pandora Boxes??? I don't have screenshots of the items but heres what I have:

 

 

Here's my main char (Al3xa) with the money I had yesterday

ScreenCapture_2017_12_02_23_51_59_zpscnj

 

 

Here's my friend list with the character and the name I "sent" the mail to... Notices that there's 13k zeny less, 3k that I spent buying the 99Pandora boxes and 10k that I sent to that character

ScreenCapture_2017_12_03_21_16_08_zpsvbk

 

Here's my second char (Valkyre) notice that she is a lvl25 Warrior but in my friend list apears as a Lv1 Priest which is the fisrt time I notice that

ScreenCapture_2017_12_03_21_17_13_zpsjlu

 

What should I do??? I don't want to loose the money or the items, making money in this game is hard AF


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#2 mscocca

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Posted 03 December 2017 - 09:31 PM

Hello Alphabet,
I am sorry for you to have experienced this. Did you type the name of the receiver yourself? I am sure this is a case of homonimy where one of the characters is Valkyre while the other is VaIkyre, can you tell the difference?

Sadly lower "L" and caps "i" look the same, so when you send a mail or a gift to a player with any of those letters in their name, make sure twice before doing it.

Anyway, for your problem you should try sending a ticket through the support website (https://support.warpportal.com)

Thank you and good luck!
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#3 AlphaHex

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Posted 04 December 2017 - 02:34 AM

Yes, I typed myself the name of the other character with a lower L, this is the first time this happens to me, I've sent items to my other character before, I already filed a ticket to the support group


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