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[HeroGee]

Please help m. My Game is in error when I go to prontera, Fortress of sandarman, even graphics like the trail of the train is pink and cactuses of dayr desserts are also pink etc. How could this be happening? I transported to prontera and I cannot play now because my game is always not responding now .

Edited by HeroGee, 16 January 2018 - 12:32 AM.

[mscocca]

Hello HeroGee,

I am sorry that you have encountered this bug. Even though it's not clear why is this happening, I want you to know that nothing happened to your character so you can stay at ease. 

How do you fix it?

Here's a quick solution: log in with another computer and move your character to another map; please avoid leaving your characters in Morroc (Morroc City, Dayr Desert, Tomb of Osiris, Dark Whisper Lower and Upper) or Mt. Mjolnir Area (East Mt. Mjolnir, West Mt. Mjolnir, Trauma, Cave of Riddles); you can then log out from the other device and log in from your personal computer and play;

 

You can try a few more things: 

- Lower to minimum the graphic settings of your game, see here.

- Go to the installation folder of the game (usually C:\gravity\Ragnarok Online 2): find the folder "User" and empty its content;

 

The permanent solution is reinstalling the game, but actually it's not really permanent as the bug can occur again.

 

If you don't have another computer or my tips weren't succesful, please visit the support website and send a ticket to the GM team, asking them to move your character to Prontera.

 

Good luck!

See you in game!

Edited by mscocca, 01 February 2018 - 06:43 AM.