This topic is directed primarily at the staff. All I'm asking for is a response from you all.
It has become highly discouraging, frustrating, and even infuriating for some, that we rarely receive any kind of response of real substance from the staff regarding concerns and complaints. I was never heavily involved with the community, so things like WoE and economy (always broke) didn't bother me. But now, it feels like the very life of the game is at risk now because of the lack of communication.
I understand that not everything can be transparent, but it seems like we're being kept in the dark with just about everything. Very few progress reports, or even acknowledgement to the issues we bring up. Just within the past couple of months, players have created topics discussing very real issues with very real consequences, asking for some sort of response from the staff, but there's nothing other than the occasional policing by forum moderators. What's even more disappointing is that we see staff members browsing the forums and even specific topics, but no response. Sometimes, I even see staff members just posting in off-topic sections such as the arts section. I realize staff members have a life and are very busy, but if you can post random things regarding non-priority items, perhaps some of that time can be directed towards answering our questions.
I am not writing this in regards to any one specific current issue. This is more about the general professionalism of the staff. Please, just show us that you have us in mind. Show us some transparency, address our issues and concerns, and keep an open line of communication. Without doing so, you're just pushing away potential players and even your current loyal ones. Many of us believe there is still potential in this game. So many times have it been said that players would give the game a try or return if management style was different. Just a bit of change by the staff can go a long way.
Thanks in advance for taking the time to read this.