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#126 meli

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Posted 09 March 2018 - 12:23 PM

Look at it in a positive way, bugs are being fixed :). Though note that we can't control what comes first, a lot of things are factored into that I believe.

 

Spoiler


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#127 VModCinnamon

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Posted 10 March 2018 - 01:48 AM

Good early morning,

 

It is quite disheartening to see some of the responses made in regards bug fixing.

I will try to explain in what I can and know.

 

Do keep in mind, we the volunteers are not authorized members to look into details of an item script nor we can control prioritizing item fixing.

 

When a bug is reported it get looked into by the staff, if it requires in-depth investigation it will SIT for some time. If a bug is easily adjusted such as fixing a simple text or adding a missing zero then it can be done within minutes. Simply put, the staff will fix what they can in the provided time. As I believe, If they focused solely on fixing stubborn issues nothing will be fixed.

 

Also please understand, not all bugs can be fixed in house so that's another thing.

 

Now, paying for items that doesn't work to their promised effects is a real concern and should take a priority. However as I gathered, due to the nature of the recent nested item bonuses it seems to require further follow up by the staff.

 

Overall, bug fixing will maintain. We may again see older small bugs get fixed before anything else, isn't that what most users wanted?

 

Saying all of that, if there is an issue with a bug handling/post-fixing to at least respond with modesty.


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#128 bearl

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Posted 10 March 2018 - 02:44 AM

Pardon me. because as laymen. this is how I see it:
 

 

 

 

exIT2KO.gifUpdates
  • NPC Festival Claviger in Eden will now remove Blue Card P (Edit 3/8 Noon)

Add another line into existing NPC #itemID (30mins?)
 

 

 

exIT2KO.gifUpdates
  • Item #15037 Peuz's Plate description updated to properly list the 10% SP consumption cost increase (previously listed as a flat '10'). (Edit 3/8 Noon)

 


Description edit, upload .gpf to the server and update user's client (1hour?)
 

 

 

exIT2KO.gifUpdates
  • NPC VIP Services will now warn users that they will need 10 inventory spaces free when claiming VIP benefit tokens. (Edit 3/8 Noon)

 


Edit NPC conversation, (30mins?)
 

 

 

exIT2KO.gifUpdates
  • Arrow Crafting Quest updated to replace Tough Scalelike Stem requirement with Pointed Scale item requirement (Edit 3/8 Noon)

 


Replace Tough Scalelike Stem #ItemID to Pointed Scale #ItemID
Amend the NPC conversation accordingly (2hours?)

& that's a week worth of bug fix that is mention. feels like more can be done though..


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#129 VModCinnamon

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Posted 10 March 2018 - 03:20 AM

bearl, we are not authorized to see how a bug is fixed nor we should judge how long one should take. From my experience, some are easily fixed while others may take even years (kRO?). It may also involve other things than manually fixing an item script, such as documenting or backing things up. This is a mere guess, I wouldn't know personally..

 

Please let WP staff do their thing, seeking follow up on a bug report is acceptable, however constantly pestering the staff about it will not speed things up.


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#130 yosummer

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Posted 10 March 2018 - 05:35 AM

well, at least pls ask Campitor or CMwhoever (with all respect) to stop copying and pasting outdated and unfulfilled info?


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#131 kappakeepokupo

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Posted 10 March 2018 - 06:56 AM

well, at least pls ask Campitor or CMwhoever (with all respect) to stop copying and pasting outdated and unfulfilled info?

Or ask about the updates about the pending projects


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#132 cjaramis

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Posted 10 March 2018 - 03:54 PM

We are arguing with the messenger (VMod) and that is pointless.

Disheartening is one way to put it. To me looks more like lack of proffesionalism. The staff is fully aware of the output of their curent management on items and updates. They choose to stay silent. Fair enough, we should have at least the space to let them know in full capacity how wrong is that.

 

Having to deal constantly with Vmods trying to decouple our efforts to send the message is not ok. Please stop giving explanations for things you dont have one. And let the staff be accountable to the community.

 

Dear Staff. Things are wrong. Go fix them. Give a timeline. Communicate. Or, as it seems to be your stance, continue to stay silent, continue to deliver nothing and good luck having players to support the game.

This is a mix of bad implementation and poor community management. If you dont want to see it, then that is your problem. It affect us all though.


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#133 KianS

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Posted 10 March 2018 - 09:09 PM

Yes, when things are wrong, try to fix it tho. You won’t buy a car that the window won’t roll up and down right? I believe these bugs are not really affecting the gameplay but it’s annoying.

Anyway, when it comes to customer service, I think keeping silent or ignoring is not a wise option.

At least list the bugs down and telling update if their status, if it is the studio who is the only one can fix it, push the studio, WarpPortal pays royalty/subscription fee, right? Technically, you are Gravity’s customer, don’t you?
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#134 Hendra88

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Posted 10 March 2018 - 09:11 PM

bearl, we are not authorized to see how a bug is fixed nor we should judge how long one should take. From my experience, some are easily fixed while others may take even years (kRO?). It may also involve other things than manually fixing an item script, such as documenting or backing things up. This is a mere guess, I wouldn't know personally..

 

Please let WP staff do their thing, seeking follow up on a bug report is acceptable, however constantly pestering the staff about it will not speed things up.

 

seeing post like this, for me personally it is not that we as players not feeling grateful for the bug fixes, but i think WP must be concerned with problems which gave the most effect to the players, like OCP item bugs, or Merry Badger Evaluation .. minor bugs fix like this should just "ninja updated"

 

this is not a ranting post, but instead a feedback so WP can look a better views and tackle the most urgent problems first .. :)


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#135 fuyukikun

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Posted 10 March 2018 - 09:29 PM

well...it is not about disheartening or such.

as you can see. people are losing trust to WP. WP is incompetent, not well communicating and overall disappointing. what people really need right now is IMMEDIATE action on fixing bugs that people really care about. I know it is up to kRO who will send the fixes. But can you do something about that? Can you talk to kRO the language of urgency? Coz it is WP fault in the first place, by releasing bugged items, when it can be prevented by QA testing and holding bugged items to be released. Now the damage is done, and your customer wants immediate action to be done. Honestly, people dont care about kRO this kRO that. The way you stall time by blaming kRO is not sending the fixes yet, the more people will distrust you.

 

TLDR: People lost trust to WP. Stop playing around!


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#136 BlackMeow

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Posted 11 March 2018 - 01:29 AM

Arguing with cinnamon is like arguing with a call center representative. You're putting your frustration on the wrong person.

Edited by BlackMeow, 11 March 2018 - 01:30 AM.

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#137 meli

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Posted 11 March 2018 - 04:46 AM

The issue lies in repeating the same mistakes over and over. If you haven't tested an item and don't know if it works 100% why do you sell it knowing it can take months and kro intervention to fix it?


Edited by meli, 11 March 2018 - 04:46 AM.

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#138 ChakriGuard

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Posted 11 March 2018 - 06:25 AM

Arguing with cinnamon is like arguing with a call center representative. You're putting your frustration on the wrong person.

 

And I dont know which side I should pity on ... the poor call center rep. or the dumb customers who keep supporting the broken products  :heh:


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#139 176180109140258550

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Posted 12 March 2018 - 04:25 PM

Good early morning,

 

It is quite disheartening to see some of the responses made in regards bug fixing.

I will try to explain in what I can and know.

 

Do keep in mind, we the volunteers are not authorized members to look into details of an item script nor we can control prioritizing item fixing.

 

When a bug is reported it get looked into by the staff, if it requires in-depth investigation it will SIT for some time. If a bug is easily adjusted such as fixing a simple text or adding a missing zero then it can be done within minutes. Simply put, the staff will fix what they can in the provided time. As I believe, If they focused solely on fixing stubborn issues nothing will be fixed.

 

Also please understand, not all bugs can be fixed in house so that's another thing.

 

Now, paying for items that doesn't work to their promised effects is a real concern and should take a priority. However as I gathered, due to the nature of the recent nested item bonuses it seems to require further follow up by the staff.

 

Overall, bug fixing will maintain. We may again see older small bugs get fixed before anything else, isn't that what most users wanted?

 

Saying all of that, if there is an issue with a bug handling/post-fixing to at least respond with modesty.

 

Gravity's negligence concerning selling items that don't work is down right unethical to its truest definition. It's so goddamn mind boggling how they can get away with this time and time again. Don't get me wrong, I totally understand that there are things out of staff's control when it concerns fixing scripts and other details they hadn't foreseen. Sure they could have bug tested more thoroughly, but let's just assume they didn't "catch" something (human error, oversight, whatever). Now, the unethical aspect of their business model is that they don't IMMEDIATELY remove the items in question AND employ temporary compensation through an NPC allowing players who've collected said bugged items to trade in for something else. I can't even fathom how a company can knowingly sell bugged items for people's hard earned cash for months on end. This is so unbelievably illegal that if any bigger company did this they'd be sued without hesitation. I guess it helps that most of the player base is foreign these days and probably have no jurisdiction.

 

I've stood by Gravity for over 10 years now, and I can truthfully say they've absolutely tarnished their reputation this past year with their unethical business model of OCP roll-outs.


Edited by 176180109140258550, 12 March 2018 - 04:31 PM.

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#140 Erydanos

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Posted 12 March 2018 - 04:35 PM

And I dont know which side I should pity on ... the poor call center rep. or the dumb customers who keep supporting the broken products  :heh:

 

The only sane man in this specific discussion ended up being Chakri?  :p_conf:

 

I might consider following the Path of Chakrism...... :p_idea:  :p_idea:

 

 

It is true, for every customer using the 'you won't get my money anymore' card, there are several others ready to buy the new items or make use of the cash-grab events.  There's not a truly united front to excert pressure.


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#141 LoveWinter

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Posted 13 March 2018 - 09:19 AM

Can we please get EXP event? Please Please Camp Camp..Astraa...Cinnamon... I'm sing a song right now.   


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#142 SoulL1

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Posted 13 March 2018 - 11:29 AM

It would be awesome if you guys would still keep the NCT Spotlight for a bit more. Such a great place for exp. without requiring a specific party setup!


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#143 cjaramis

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Posted 13 March 2018 - 11:50 PM

Gravity's negligence concerning selling items that don't work is down right unethical to its truest definition. It's so goddamn mind boggling how they can get away with this time and time again. Don't get me wrong, I totally understand that there are things out of staff's control when it concerns fixing scripts and other details they hadn't foreseen. Sure they could have bug tested more thoroughly, but let's just assume they didn't "catch" something (human error, oversight, whatever). Now, the unethical aspect of their business model is that they don't IMMEDIATELY remove the items in question AND employ temporary compensation through an NPC allowing players who've collected said bugged items to trade in for something else. I can't even fathom how a company can knowingly sell bugged items for people's hard earned cash for months on end. This is so unbelievably illegal that if any bigger company did this they'd be sued without hesitation. I guess it helps that most of the player base is foreign these days and probably have no jurisdiction.

I've stood by Gravity for over 10 years now, and I can truthfully say they've absolutely tarnished their reputation this past year with their unethical business model of OCP roll-outs.


I share your point of view and like Jhon Lennon said I believe we are not the only ones. I hope WP reads you and reconsider.

For that fraction of players that believe the ones endorsing the game with purchases are to blame and make fun of. I will see you in WoE to share some common sense. :)

On a more serious note, I believe we all want to see WP profiting and IRo thriving. Do you really believe bugged OCP items will be sustainable in the long term?

WP has to either fix or reimburse, ammend their path and overall improve.
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#144 HattoriMasahige

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Posted 14 March 2018 - 02:36 AM

bearl, we are not authorized to see how a bug is fixed nor we should judge how long one should take. From my experience, some are easily fixed while others may take even years (kRO?). It may also involve other things than manually fixing an item script, such as documenting or backing things up. This is a mere guess, I wouldn't know personally..

 

Please let WP staff do their thing, seeking follow up on a bug report is acceptable, however constantly pestering the staff about it will not speed things up.

 

They pretty much did next to nothing for the past 3 years? 4? and feel like fixing 2 item descriptions and updating a NPC log should get admiration because "at least we are doing something now aint we boyz", it was impressive how they pretty much sucked out all ressources out of thor/classic/renewal with restart and the server went to hell in not even a year, best way to blast that OCP money to shreds.

 

This was really an impressive accomplishment that deserves to be noticed.

 

For years it was begging for understanding, and kRO is so mean and doesnt give flying **** about iRO, and soon™ of course, lets not forget soon™, people are fed up with it.


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