7 replies to this topic

[536150813105218587]

Hello, I am Brazilian and downloaded the game by steam, I updated the game but when I click Play, it does not open! Somebody help me please

[1131131129203649980]

while waiting an oficial answer that may take weeks or months, try uninstall everything and instal again

 

[536150813105218587]

I've done that

 

 

[mscocca]

Hello 536150813105218587,

 

I am sorry about this issue you have experienced.

If you haven't resolved the issue yet, please visit the Support Page and file a Ticket to the Support Team in order to be assisted.

Please make sure to include as many details as you can.

If you don't feel confident writing in English, then feel free to use your own language if supported (Indonesian, Chinese, Filipino, Italian, Japanese, Portuguese, Spanish, Thai).

 

Thank you for your continuous support to the game,

 

If you have any other enquiries, just let me know and I’ll be happy to help.

 

See you in game!

 

[536150813105218587]

Thanks

 

[1131131129203649980]

try updating your graphic card driver or ur direct x

[mscocca]

Hello 536150813105218587,

 

Altough I don't think the problem is related to your Graphic Card Diver or DirectX, since these are usually resulting in error messages when they fail to work properly, I suggest you to lower down the Graphic Settings of the Game. This might help you to solve your problem.

 

 

Again, if you haven't resolved the issue yet, please visit the Support Page and file a Ticket to the Support Team in order to be assisted.

Please make sure to include as many details as you can.

If you don't feel confident writing in English, then feel free to use your own language if supported (Indonesian, Chinese, Filipino, Italian, Japanese, Portuguese, Spanish, Thai).

 

If you have already filed a Ticket to the Support Team, please wait patiently and do not send multiple Tickets for the same issue. 

 

Thank you for your continuous support to the game,

 

If you have any other enquiries, just let me know and I’ll be happy to help.

 

See you in game!

[1131131129203649980]

his game doesnt open, either by clicking play in steam or in the launcher he cant acces those options

 

another thing if you already tried the updating i told you could be checking your antivirus maybe without knowing you send some file to quarantine