AsiaPay payment method down again! - WarpPortal Technical - WarpPortal Community Forums

Jump to content


Photo
- - - - -

AsiaPay payment method down again!


  • Please log in to reply
16 replies to this topic

#1 Yeoh900418

Yeoh900418

    Amateur Blogger

  • Members
  • 182 posts
  • LocationTo decide later
  • Playing:Ragnarok Online
  • Server:Chaos Renewal

Posted 10 April 2018 - 07:18 PM

As per topic title above, Asiapay payment system is down again. It has been a week plus and no actions have been taken. 

 

Dear Campitor/ CM, 

 

Kindly take necessary actions to fix it and bring back this payment method ASAP.. 

 

Thank you! and Good day!


  • 0

#2 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 10 April 2018 - 07:48 PM

Hello,

Will send a notification to the staff shortly.

 

Meanwhile, please try the following:

  • Disable browser Adblock addon.
  • Adjust or briefly disable the security applications that hook themselves to web browsers.
  • Briefly disable your antivirus.
  • Clear your browser cache folder.
  • Try a different web browser: Edge, IE, Firefox, Chrome or Chrome Canary.
  • Use another device on the same network

  • 0

#3 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 10 April 2018 - 08:27 PM

I facing the same issue with you , and i send a ticket on it , the staff claims that WP no longer support AsiaPay as a option to top up anymore , really hope WP consider to bring it back
  • 0

#4 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 10 April 2018 - 08:59 PM

Yeoh900418, Kirito927, from which country are you connecting?

 

 

Kirito927, I honestly not aware of such changes, it can be clarified.


  • 0

#5 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 10 April 2018 - 09:17 PM

Hi Cinnamom I from Malaysia ,

[Logged]


Edited by VModCinnamon, 10 April 2018 - 09:38 PM.
Mod Edit: Removed and logged ticket response.

  • 0

#6 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 10 April 2018 - 09:39 PM

Thank you, I have logged the ticket response.

For security and privacy it is best to avoid posting a ticket response on forums.


  • 0

#7 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 10 April 2018 - 10:54 PM

We are hoping to get an official update on AsiaPay during office hours later in the day.

Please be patient for now.


  • 0

#8 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 10 April 2018 - 11:07 PM

Okay noted Cinnamon , thanks for your assist , hopefully we can getting back the AsiaPay works on power up for WPE , especially this week gonna release new OCP , LOL
  • 0

#9 Yeoh900418

Yeoh900418

    Amateur Blogger

  • Members
  • 182 posts
  • LocationTo decide later
  • Playing:Ragnarok Online
  • Server:Chaos Renewal

Posted 11 April 2018 - 01:59 AM

Hello VM,

 

Thank you for the prompt replies. Yes. I am from Malaysia. and that payment method (AsiaPay) is only applicable for Malaysian players. 

 

The currency exchange with AsiaPay is much cheaper and reasonable compared to other payment option. I do believe most Malaysian players are waiting this payment method back online before they make their next WPE purchase.

 

Kindly expedite this.

 

Thank you. 


  • 0

#10 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 11 April 2018 - 10:22 AM

Kirito927, please PM me the ticket number you mentioned in this thread.


  • 0

#11 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 11 April 2018 - 05:23 PM

Dear Cinnamon and team , thanks for the assist , now i m able to choose AsiaPay as an option
  • 0

#12 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 11 April 2018 - 06:17 PM

Kirito927, good to hear!

 

I have confirmed with the staff the payment is available, if fellow users connecting from Malaysia still unable to see said payment option to send a ticket addressed to WP Payment support.

 

Warpportal Support:
https://support.warp...in/Default.aspx


  • 0

#13 Yeoh900418

Yeoh900418

    Amateur Blogger

  • Members
  • 182 posts
  • LocationTo decide later
  • Playing:Ragnarok Online
  • Server:Chaos Renewal

Posted 12 April 2018 - 03:30 AM

WTH... Why the AsiaPay payment is down again today??

It was back online but today is down?

 

Dear CM/ VM

 

Kindly bring it back to online before maintenance.

 

Thank you!


  • 0

#14 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 12 April 2018 - 02:54 PM

Yeoh900418, you will need to send a ticket to payment department as suggested here.

I will also notify the staff.


  • 0

#15 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 12 April 2018 - 03:44 PM

Hi Cinnamon , mayb if you can assist to help me have a look into my ticket again , yesterday i dis successful to power up once with the Asiapay , but however after few hours later I login and have a look again the Asiapay is disappear again , and there is no any difference with the times i had success
  • 0

#16 VModCinnamon

VModCinnamon

    Tranquility

  • VMod Retired
  • 16663 posts
  • Playing:Ragnarok Online

Posted 12 April 2018 - 04:00 PM

It is the same ticket number from yesterday?


  • 0

#17 Kirito927

Kirito927

    Amateur Blogger

  • Members
  • 354 posts

Posted 12 April 2018 - 04:24 PM

Yaya , i still reply to the same ticket no , thanks Cinnamon
  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users