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[Resolved][VIVO and Movistar] Failed to connect


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#1 Panteperu

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Posted 14 April 2018 - 03:17 PM

The login server is failing, i cant login and it usually takes 5-10 minutes to get in the game.

Also, sometimes i get disconnected when i change maps.

 

Could someone please check this?

 

 

VModCinnamon:
Greetings,

 

Please use the following format when reporting the issue:

 

-------------------------------------

 

Tracert Log:
Turn off VPN/Proxy before you take the log, if you don't know how to take one visit this guide.

[spoiler]
Your traceroute log goes here
[/spoiler]

Geo Location:

 

​ISP: Your Internet Service Provider.

 

 

-------------------------------------

 

 

Temporary fix:
​Using a VPN/Proxy may resolve the issue.


Edited by VModCinnamon, 15 April 2018 - 06:50 AM.
Added mod note.

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#2 VModCinnamon

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Posted 14 April 2018 - 03:23 PM

Hello,

 

Checking, I am able to login to Odin server without issues.

Please wait some time then try again, could be a connection hiccup.


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#3 Panteperu

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Posted 14 April 2018 - 03:27 PM

It has been like 1 hour+  of this. Like 1/10 times i can login with no problems, but it certainly is not working properly. 


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#4 oddjob

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Posted 14 April 2018 - 03:36 PM

Same thing happened to me maybe a week or two ago. After about 2 hours it just randomly stopped.


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#5 Kureiya

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Posted 14 April 2018 - 09:42 PM

i having the same problem now. I cant connect to server. They send me msg after waiting 2 minutes at loging server before picking me character


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#6 Tereshkova

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Posted 14 April 2018 - 10:08 PM

I'm also having this issue. Started a couple hours ago. Often getting 'Failed to connect to patch server' before i open the game. And even after the patch updates, once i put in my password and select the server, i'm usually getting 'Failed Login'.

 

Edit: The worst part is most of the time i go into a portal it keeps loading endlessly so i need to close and reopen the game to get back in. If this doesn't stop it'd be impossible to play woe.


Edited by Tereshkova, 14 April 2018 - 10:42 PM.

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#7 VModCinnamon

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Posted 14 April 2018 - 10:53 PM

Please take a tracret. Guide can be found here.


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#8 Xandyzor

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Posted 15 April 2018 - 04:05 AM

I am with the same problem. Started have some hours. Need try many times to be on. If you select the char, happen the same.

 

For who i send the tracert?


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#9 Xandyzor

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Posted 15 April 2018 - 04:28 AM

You guys need check this, some others players have the same problem. I test with another ISP and happen the same.


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#10 VModCinnamon

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Posted 15 April 2018 - 04:53 AM

Post the tracret log here, you may also send it with a ticket.


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#11 Xandyzor

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Posted 15 April 2018 - 05:57 AM

  1     4 ms     1 ms     1 ms  2804:7f2:2987:67d2:8e10:d4ff:feda:f2f3
  2    30 ms    26 ms    24 ms  2804:7f4:2000:1::15f
  3    26 ms    25 ms    23 ms  2804:7f4:2000:1000::595
  4    55 ms    39 ms    45 ms  2001:12e0:100:1042:a090:1042:a001:1
  5    38 ms    40 ms    42 ms  2001:1498:1:a4e::1
  6   212 ms   215 ms   222 ms  2001:1498:1::32:144
  7   219 ms     *        *     2001:1498:1::100:160
  8   207 ms   219 ms   208 ms  2001:1498:1:3a2::2
  9   213 ms   210 ms   212 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::1a2]
 10   223 ms   216 ms   219 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::7d]
 11   244 ms   251 ms   312 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::112]
 12   223 ms   220 ms   218 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::142]
 13   214 ms   224 ms   218 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::26d]
 14     *      229 ms   228 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 15   221 ms   245 ms     *     pedestal.demarcation.gravityus.com [2001:418:4005:100::a]
 16   232 ms   217 ms   217 ms  portal.demarcation.gravityus.com [2001:418:4005:100::12]
 17   222 ms   221 ms   221 ms  *.dragon-saga.org [2001:418:4005:101:1::d]

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#12 Xandyzor

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Posted 15 April 2018 - 06:00 AM

did again

 

  1     2 ms     6 ms     7 ms  2804:7f2:2987:67d2:8e10:d4ff:feda:f2f3
  2    57 ms    67 ms    23 ms  2804:7f4:2000:1::15f
  3    30 ms    32 ms    35 ms  2804:7f4:2000:1000::593
  4    48 ms    57 ms    41 ms  2001:12e0:100:1042:a090:1042:a001:1
  5    38 ms    66 ms   107 ms  2001:1498:1:a4c::1
  6   237 ms   217 ms   229 ms  2001:1498:1::100:228
  7   223 ms   211 ms   213 ms  2001:1498:1::100:160
  8   210 ms   210 ms   209 ms  2001:1498:1:3a2::2
  9   262 ms   206 ms   209 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::1a2]
 10   213 ms   271 ms   210 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::7d]
 11   220 ms   213 ms   224 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::112]
 12   230 ms   219 ms   214 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::146]
 13   213 ms   240 ms   216 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::2a5]
 14   249 ms   217 ms   228 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 15     *        *        *     Esgotado o tempo limite do pedido.
 16   254 ms   220 ms   229 ms  portal.demarcation.gravityus.com [2001:418:4005:100::12]
 17   271 ms   237 ms   265 ms  *.playragnarokweb.com [2001:418:4005:101:1::d]

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#13 Kureiya

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Posted 15 April 2018 - 06:04 AM

how many time to fix this problem to play ? woe is near and i cant still log in


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#14 chieftk

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Posted 15 April 2018 - 06:05 AM

Having the issue for about 12 hour now. Most of the times i get stuck on the login process and sometimes i'm ables to choose a character but when i go throug a portal it keeps loading endlessly forcing me to ctrl+f4 the game. 

 

Tracret:

 

Microsoft Windows [versão 6.1.7601]

Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\Lucas>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [2001:418:4005:101:1::d]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  openrg.home [2804:431:9728:7b25:feb0:c4ff:fec2:3
a3c]
  2     *        *        *     Esgotado o tempo limite do pedido.
  3     4 ms     3 ms     3 ms  2001:12e0:100:1012:a005:1012:a060:8
  4     5 ms     3 ms     6 ms  2001:12e0:100:1030:a002:1012:a005:0
  5     4 ms     3 ms     3 ms  2001:12e0:100:1017:a001:1030:a002:c
  6    17 ms    16 ms    17 ms  2001:1498:1:243::1
  7   184 ms   187 ms   187 ms  2001:1498:1::100:167
  8   185 ms   184 ms   185 ms  2001:1498:1::100:160
  9   187 ms   188 ms   187 ms  2001:1498:1:3a2::2
 10   185 ms   185 ms   184 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0
:2000::1a2]
 11   185 ms   184 ms   184 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:
2000::7d]
 12   198 ms   198 ms   198 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::112]
 13   194 ms   194 ms   194 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
 14   199 ms   212 ms   198 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 15   194 ms   194 ms     *     xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001
:418:0:5000::189]
 16     *        *        *     Esgotado o tempo limite do pedido.
 17   197 ms   197 ms   196 ms  portal.demarcation.gravityus.com [2001:418:4005:
100::12]
 18   195 ms   195 ms   195 ms  2001:418:4005:101:1::D
 
Rastreamento concluído.

 

 

Microsoft Windows [versão 6.1.7601]

Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\Lucas>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [2001:418:4005:101:1::d]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  openrg.home [2804:431:9728:7b25:feb0:c4ff:fec2:3
a3c]
  2     *        *        *     Esgotado o tempo limite do pedido.
  3     4 ms     3 ms     3 ms  2001:12e0:100:1012:a005:1012:a060:8
  4     3 ms     3 ms     3 ms  2001:12e0:100:1030:a002:1012:a005:0
  5     6 ms     4 ms     4 ms  2001:12e0:100:1017:a001:1030:a002:c
  6    17 ms    17 ms    16 ms  2001:1498:1:243::1
  7   185 ms   188 ms   187 ms  2001:1498:1::100:167
  8   185 ms   184 ms   184 ms  2001:1498:1::100:160
  9   187 ms   187 ms   187 ms  2001:1498:1:3a2::2
 10   185 ms   184 ms   185 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0
:2000::1a2]
 11   185 ms   185 ms   184 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:
2000::7d]
 12   198 ms   198 ms   198 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::112]
 13   194 ms   194 ms   194 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
 14   200 ms   205 ms   202 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 15     *        *        *     Esgotado o tempo limite do pedido.
 16     *        *      195 ms  pedestal.demarcation.gravityus.com [2001:418:400
5:100::a]
 17   197 ms   197 ms   197 ms  portal.demarcation.gravityus.com [2001:418:4005:
100::12]
 18   195 ms   195 ms   195 ms  *.roseonlinegame.com [2001:418:4005:101:1::d]
 
Rastreamento concluído.

 


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#15 VModCinnamon

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Posted 15 April 2018 - 06:06 AM

Who is your ISP?
I am seeing Telefonica from the logs same as the one posted here, please confirm.

And do send this to the GM staff, it is most likely an ISP issue or an issue between the ISP and servers.


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#16 VModCinnamon

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Posted 15 April 2018 - 06:08 AM

how many time to fix this problem to play ? woe is near and i cant still log in

 

There is really no ETA for issues in this manner being outside of WP control, please send a ticket to the GM staff, they will forward the reports to whom concerned.


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#17 Kureiya

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Posted 15 April 2018 - 06:14 AM

Traza a la dirección playragnarok.com [128.241.93.13]
sobre un máximo de 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    15 ms     9 ms    22 ms  10.71.0.1
  3    11 ms     8 ms     9 ms  10.229.1.41
  4     *        *        *     Tiempo de espera agotado para esta solicitud.
  5    10 ms    11 ms    11 ms  10.111.2.81
  6    16 ms    15 ms    15 ms  5.53.0.145
  7    76 ms    71 ms    69 ms  213.140.43.158
  8   137 ms   138 ms   136 ms  213.140.43.56
  9   140 ms   137 ms   140 ms  verio-ae5-0-grtpaopx3.net.telefonicaglobalsoluti
ons.com [213.140.52.39]
 10   145 ms   163 ms   150 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.
33]
 11   141 ms   139 ms   139 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.2
6]
 12     *        *        *     Tiempo de espera agotado para esta solicitud.
 13     *        *        *     Tiempo de espera agotado para esta solicitud.
 14     *        *        *     Tiempo de espera agotado para esta solicitud.
 15   158 ms     *      161 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.
172.90.170]
 16     *        *        *     Tiempo de espera agotado para esta solicitud.
 17   144 ms   146 ms   148 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 18   149 ms   148 ms   146 ms  www.rose.warpportal.com [128.241.93.13]
 
Traza completa.
 
 

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#18 VModCinnamon

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Posted 15 April 2018 - 06:27 AM

See if you are able to connect to the server through a VPN/Proxy service, I could only suggest Battleping, there should be other options available.


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#19 MasonArkof

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Posted 15 April 2018 - 06:29 AM

Microsoft Windows [versão 6.3.9600]
© 2013 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\lucas_000.JACK>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [128.241.93.13]
com no máximo 30 saltos:
 
  1     *        *        *     Esgotado o tempo limite do pedido.
  2    64 ms    37 ms    37 ms  187-100-198-82.dsl.telesp.net.br [187.100.198.82
]
  3    39 ms    37 ms    38 ms  187-100-182-12.dsl.telesp.net.br [187.100.182.12
]
  4    38 ms    38 ms    39 ms  187-100-44-137.dsl.telesp.net.br [187.100.44.137
]
  5    40 ms    40 ms    39 ms  84.16.10.230
  6   146 ms   148 ms   154 ms  94.142.98.177
  7   210 ms   210 ms   212 ms  94.142.117.194
  8     *        *        *     Esgotado o tempo limite do pedido.
  9   218 ms   218 ms   217 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.
33]
 10     *        *        *     Esgotado o tempo limite do pedido.
 11   228 ms   227 ms   226 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.1
51]
 12   221 ms   222 ms   220 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.1
07]
 13   218 ms   222 ms   222 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [129.250.2.1
86]
 14   228 ms     *      227 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.
172.90.170]
 15     *        *      219 ms  pedestal.demarcation.gravityus.com [204.2.170.42
]
 16   219 ms   220 ms   219 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 17   220 ms   219 ms   219 ms  www.roclicker.net [128.241.93.13]
 
Rastreamento concluído.
 
C:\Users\lucas_000.JACK>

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#20 Tereshkova

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Posted 15 April 2018 - 06:41 AM

See if you are able to connect to the server through a VPN/Proxy service, I could only suggest Battleping, there should be other options available.

 

I'm using a vpn service now, everything is working. It's a nice temporary fix. Thank you


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#21 VModCinnamon

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Posted 15 April 2018 - 06:51 AM

Updated first post.


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#22 chieftk

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Posted 15 April 2018 - 06:53 AM

See if you are able to connect to the server through a VPN/Proxy service, I could only suggest Battleping, there should be other options available.

 

Tried and had no success. Here is the tracret using a West Coast server on Battleping. (Opened a ticket on Warpportal as well like you recommended)

 

 

Microsoft Windows [versão 6.1.7601]

Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\Lucas>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [2001:418:4005:101:1::d]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  openrg.home [2804:431:9728:7b25:feb0:c4ff:fec2:3
a3c]
  2     *        *        *     Esgotado o tempo limite do pedido.
  3     3 ms     3 ms     3 ms  2001:12e0:100:1012:a005:1012:a060:8
  4     4 ms     4 ms     3 ms  2001:12e0:100:1030:a002:1012:a005:0
  5     4 ms     5 ms    10 ms  2001:12e0:100:1017:a001:1030:a002:c
  6    17 ms    17 ms    16 ms  2001:1498:1:243::1
  7   186 ms   187 ms   187 ms  2001:1498:1::100:167
  8   184 ms   184 ms   184 ms  2001:1498:1::100:160
  9   187 ms   187 ms   187 ms  2001:1498:1:3a2::2
 10   184 ms   185 ms   184 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0
:2000::1a2]
 11   185 ms   184 ms   184 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:
2000::7d]
 12   198 ms   198 ms   198 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::112]
 13   194 ms   194 ms   194 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
 14   202 ms   198 ms   200 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 15   193 ms     *      194 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001
:418:0:5000::189]
 16     *        *      194 ms  pedestal.demarcation.gravityus.com [2001:418:400
5:100::a]
 17   197 ms   197 ms   197 ms  portal.demarcation.gravityus.com [2001:418:4005:
100::12]
 18   195 ms   195 ms   195 ms  *.roseonlinegame.com [2001:418:4005:101:1::d]
 
Rastreamento concluído.

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#23 chieftk

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Posted 15 April 2018 - 07:01 AM

Update: Tried with a East Coast server and looks like it's working for now. I was able to connect without issues and don't get Dc'd for like 10 minutes. 

 

Since it's a workaround, should i keep the ticket?


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#24 MasonArkof

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Posted 15 April 2018 - 07:06 AM

I dont know how to use a VPN/Proxy, i'm from Brazil and I started to having this problem yesterday when the server got reseted and added the 50% exp bonus, and today still the same thing, sometimes i can log in, sometimes i can't, and now i was doing the Warlock job change quest, and I'm freezed in the "Please wait..." window for teleporting to the Warlock Room. How can i solve this?

 


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#25 VModCinnamon

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Posted 15 April 2018 - 07:06 AM

On topic:

Due to the nature of the technical issue, there is no ETA of when it will be resolved.

Your patience and understanding is appreciated.

 

Update: Tried with a East Coast server and looks like it's working for now. I was able to connect without issues and don't get Dc'd for like 10 minutes. 

 

Since it's a workaround, should i keep the ticket?

 

Good to hear!
Yes, do still send the ticket. VPN/Proxy is a temporary solution.

 


Edited by VModCinnamon, 15 April 2018 - 07:08 AM.

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