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[Resolved][VIVO, Movistar ISP] "Failed to Connect" on my accounts..


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#1 Creusebek

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Posted 14 April 2018 - 06:56 PM

Some weird things are ocurring like:

1º Once i insert my password and hit enter it just keeps on the "connecting screen".
2º Sometimes it goes further and displays the character screen but when i pick one it just keeps connecting until it gives me a failed to connect error.

PS: Last time i was online, i went to eden to get a teleport to lighthalzen on my merchant, but it just kept loading so i alt+f4 and now its givin me this..
What should i do? did anyone here had this problem before?
 


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#2 chieftk

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Posted 14 April 2018 - 07:15 PM

Having the same issue, and if i manage to log on any character i can't even go through a portal that my game starts to loading forever....


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#3 VModCinnamon

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Posted 14 April 2018 - 07:33 PM

Hello,

Please take a tracret. Guide can be found here.

 

Note that sprite edits to change a character appearance are strictly not allowed (e.g jRO sprites), please change it.


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#4 Axylus

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Posted 14 April 2018 - 07:38 PM

The most likely cause of this problem is a temporary fault somewhere on the internet.

Who is your ISP?

Edited by Axylus, 14 April 2018 - 07:46 PM.

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#5 Creusebek

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Posted 14 April 2018 - 07:43 PM

Hello,

Please take a tracret. Guide can be found here.

 

Note that sprite edits to change a character appearance are strictly not allowed (e.g jRO sprites), please change it.

I'm not using that sprite for about 1 or 2 months now, started to get annoying.
Removed it 2-3 days after i took the screenshot actually
Also, that sounds like a silly policy, since you guys can't control it *effectively* if the person doesn't give away the shes using it.. but anyway

Heres the tracret:
 

Microsoft Windows [versão 6.1.7601]
Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\Creusebek.Creusebek-PC>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [2001:418:4005:101:1::d]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  2804:431:b714:bc0e:aec6:62ff:fe4c:1cf4
  2     *        *        *     Esgotado o tempo limite do pedido.
  3    39 ms    39 ms    38 ms  2001:12e0:100:1031:a005:1031:a061:2
  4    40 ms    40 ms    40 ms  2001:12e0:100:1025:a002:1031:a005:10
  5    40 ms    40 ms    39 ms  2001:12e0:100:1017:a001:1025:a002:c
  6    55 ms    55 ms    55 ms  2001:1498:1:87a::1
  7   228 ms   227 ms   227 ms  2001:1498:1::100:167
  8   223 ms   222 ms   223 ms  2001:1498:1::100:160
  9   220 ms   220 ms   220 ms  2001:1498:1:3a2::2
 10   227 ms   227 ms   226 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0
:2000::1a2]
 11   224 ms   223 ms   223 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:
2000::7d]
 12   231 ms   230 ms   231 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::112]
 13   234 ms   235 ms   234 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::142]
 14   242 ms   235 ms   234 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::26d]
 15   234 ms     *      235 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001
:418:0:5000::189]
 16   232 ms   232 ms   232 ms  pedestal.demarcation.gravityus.com [2001:418:400
5:100::a]
 17   234 ms   234 ms   233 ms  portal.demarcation.gravityus.com [2001:418:4005:
100::12]
 18   235 ms   235 ms   235 ms  2001:418:4005:101:1: :D

Edited by Creusebek, 14 April 2018 - 07:45 PM.

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#6 VModCinnamon

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Posted 14 April 2018 - 07:52 PM

Policy is posted here and thank you for the clarification. You may want update the avatar to avoid issues then.

 

On topic,

Yesterday and today number of users reported issues with logging to game and disconnections upon map change.

When checking in game, the issue could not be replicated.

 

As mentioned by Axylus likely a connection hiccup.


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#7 Creusebek

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Posted 14 April 2018 - 07:59 PM

Policy is posted here and thank you for the clarification. You may want update the avatar to avoid issues then.

 

On topic,

Yesterday and today number of users reported issues with logging to game and disconnections upon map change.

When checking in game, the issue could not be replicated.

 

As mentioned by Axylus likely a connection hiccup.

Alright thank you for your time, Cinnamon.


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#8 Caiocax

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Posted 15 April 2018 - 06:36 AM

Microsoft Windows [versão 10.0.16299.371]
© 2017 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\cainh>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [128.241.93.13]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  MyRouter.Home [192.168.25.1]
  2     3 ms     2 ms     2 ms  gvt-b-sr03.bhe.gvt.net.br [179.184.126.86]
  3     3 ms     3 ms     2 ms  201.22.70.113.dynamic.adsl.gvt.net.br [201.22.70.113]
  4    12 ms    10 ms    10 ms  152-255-138-173.user.vivozap.com.br [152.255.138.173]
  5    17 ms    15 ms    15 ms  152-255-139-73.user.vivozap.com.br [152.255.139.73]
  6    11 ms    11 ms    11 ms  te-0-1-0-4-2-4-grtriotw3.net.telefonicaglobalsolutions.com [216.184.112.30]
  7   135 ms   115 ms   114 ms  94.142.98.179
  8   181 ms   180 ms   180 ms  213.140.43.56
  9     *        *        *     Esgotado o tempo limite do pedido.
 10   191 ms   190 ms   191 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.33]
 11   182 ms   188 ms   183 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.26]
 12   189 ms   189 ms   189 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.151]
 13     *        *        *     Esgotado o tempo limite do pedido.
 14     *        *        *     Esgotado o tempo limite do pedido.
 15     *        *        *     Esgotado o tempo limite do pedido.
 16     *      190 ms   190 ms  pedestal.demarcation.gravityus.com [204.2.170.42]
 17     *        *        *     Esgotado o tempo limite do pedido.
 18   192 ms   192 ms   192 ms  requiemgame.com [128.241.93.13]
 
Rastreamento concluído.
 
C:\Users\cainh>

I have the same problem

Edit: I'm sorry, mine was incomplete and I didn't see it

It stopped on 18.


Edited by Caiocax, 15 April 2018 - 07:01 AM.

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#9 Freok

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Posted 15 April 2018 - 06:43 AM

My tracret:
 

Rastreando a rota para playragnarok.com [128.241.93.13]
com no máximo 30 saltos:
 
  1     1 ms    <1 ms    <1 ms  192.168.88.1
  2     *        *        *     Esgotado o tempo limite do pedido.
  3    16 ms     3 ms     2 ms  187-100-37-97.dsl.telesp.net.br [187.100.37.97]
 
  4     2 ms     4 ms     3 ms  187-100-196-84.dsl.telesp.net.br [187.100.196.84
]
  5     4 ms     3 ms     3 ms  187-100-34-129.dsl.telesp.net.br [187.100.34.129
]
  6    19 ms    20 ms     4 ms  84.16.9.109
  7   119 ms   113 ms   114 ms  176.52.255.65
  8   180 ms   181 ms   181 ms  176.52.248.6
  9   177 ms   177 ms   177 ms  verio-ae5-0-grtpaopx3.net.telefonicaglobalsoluti
ons.com [213.140.52.39]
 10   194 ms   194 ms   193 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.
33]
 11   182 ms   181 ms   181 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.2
6]
 12     *        *        *     Esgotado o tempo limite do pedido.
 13   190 ms   188 ms   188 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [129.250.3.2
38]
 14   192 ms   196 ms   194 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [129.250.3.2
34]
 15   191 ms   189 ms   190 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.
172.90.170]
 16     *        *        *     Esgotado o tempo limite do pedido.
 17   191 ms   190 ms   190 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 18     *        *        *     Esgotado o tempo limite do pedido.
 19     *        *        *     Esgotado o tempo limite do pedido.
 20     *        *        *     Esgotado o tempo limite do pedido.
 21     *        *        *     Esgotado o tempo limite do pedido.
 22     *        *        *     Esgotado o tempo limite do pedido.
 23     *        *        *     Esgotado o tempo limite do pedido.
 24     *        *        *     Esgotado o tempo limite do pedido.
 25     *        *        *     Esgotado o tempo limite do pedido.
 26     *        *        *     Esgotado o tempo limite do pedido.
 27     *        *        *     Esgotado o tempo limite do pedido.
 28     *        *        *     Esgotado o tempo limite do pedido.
 29     *        *        *     Esgotado o tempo limite do pedido.
 30     *        *        *     Esgotado o tempo limite do pedido.
 
Rastreamento concluído.

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#10 erickh99123

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Posted 15 April 2018 - 06:47 AM

 
Her windows is in portuguese, but there's the result
 
 
 
Microsoft Windows [versão 6.1.7601]
Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Windows\system32>tracert playragnarok.com
 
Rastreando a rota para playragnarok.com [2001:418:4005:101:1::d]
com no máximo 30 saltos:
 
  1     1 ms    <1 ms    <1 ms  2804:7f5:9180:6195:aec6:62ff:fe1c:ded8
  2    20 ms    20 ms    21 ms  2804:7f4:2000:1::b5
  3    21 ms    20 ms    22 ms  2804:7f4:2000:1000::19b
  4    33 ms    31 ms    31 ms  2001:12e0:100:1043:a090:1042:a001:1
  5            29 ms          2001:1498:1:a3f::1
  6   208 ms   206 ms   205 ms  2001:1498:1::100:228
  7   203 ms   203 ms   203 ms  2001:1498:1::100:160
  8   200 ms   199 ms   199 ms  2001:1498:1:3a2::2
  9   201 ms   202 ms   200 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [2001:418:0
:2000::1a2]
 10   203 ms   202 ms   203 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:
2000::7d]
 11   214 ms   212 ms   211 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::112]
 12   212 ms   212 ms   212 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::146]
 13   210 ms   211 ms   211 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [2001:418:0:
2000::2a5]
 14   212 ms   212 ms   218 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [2001
:418:0:5000::189]
 15     *      213 ms   212 ms  pedestal.demarcation.gravityus.com [2001:418:400
5:100::a]
 16   213 ms   213 ms   213 ms  portal.demarcation.gravityus.com [2001:418:4005:
100::12]
 17   213 ms   213 ms   213 ms  *.playdragonsaga.org [2001:418:4005:101:1::d]
 
Rastreamento concluído.
 
C:\Windows\system32>

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#11 VModCinnamon

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Posted 15 April 2018 - 07:04 AM

Thank you,

Please send your logs to the GM staff through a support ticket, they have been briefed on the issue.

 

Warpportal Support:

https://support.warp...in/Default.aspx

 

Meanwhile, if you have VPN, try it, it may resolve the issue temporarily.

 
 

On topic:

Due to the nature of the technical issue, there is no ETA of when it will be resolved.

Your patience and understanding is appreciated.

 


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#12 Creusebek

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Posted 15 April 2018 - 08:10 AM

Well it depends, if my days of VIP gets compensated later i'm okay with waiting 3-5-10 days or more.
I called my ISP and they told me theres nothing wrong with my connection, then it means that the problem is actually on the server.
and some of my latin american friends are also having this issue.
With that said, i'll patiently wait for the fix, thanks again, Cinnamon! have a nice day.


Edited by Creusebek, 15 April 2018 - 08:11 AM.

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#13 Chrominho

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Posted 15 April 2018 - 08:30 AM

I'm having the same problem. Got DCed yesterday at Central Laboratory and now I can't log in...

Most of time I'm getting "Failed to Connect, sometimes I can connect to server but it's instant DC when choosing char...

 

I'm from South America too


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#14 Diograo

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Posted 15 April 2018 - 10:20 AM

Yeah, same problem since yesterday, with 2 different PCs in 2 different cities. Also from South America.

I sent a ticket today, hoping for the fix as soon as possible.

I'm losing VIP time and the 50% exp bonus from Chaos >.>


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#15 Preps

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Posted 15 April 2018 - 03:56 PM

Same Problem Here, i think is because we are from South America ;(


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#16 Diograo

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Posted 15 April 2018 - 11:24 PM

Hi Cinnamon, I'm not a very knowledged person, but it seems to me that someone is testing region lock, or someone made a mistake with region lock.

 

 

edit: today I've experienced something different, I've logged with my main account normally, made some tests taking various portals and warps,it worked as intended. But then I've logged with my alt account with dual client and boom, freeze in the first portal. And now I cant login again with any account.


Edited by Diograo, 15 April 2018 - 11:47 PM.

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#17 VModCinnamon

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Posted 16 April 2018 - 12:03 AM

Hi Cinnamon, I'm not a very knowledged person, but it seems to me that someone is testing region lock, or someone made a mistake with region lock.

 

 

We have not been informed of any region blocking going on other than the one announced a while ago which is on account registration only.

I doubt region block would behave in this manner anyway.

 

Assuming users are connecting from ISPs such as Movistar and VIVO then, this is not the first time it happens, see this old report.


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#18 Diograo

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Posted 16 April 2018 - 01:25 AM

Yeah, I use Vivo Fibra as well.

I've read all that old thread, but couldnt find the real solution.

Is there anything we can do to help find a solution?


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#19 VModCinnamon

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Posted 16 April 2018 - 01:41 AM

The reason remains unknown for both incidents, could be a re-routing issue, telecommunication disputes, etc.. In which usually and normally are resolved on their own after some time.

 

From a user's end, sending logs to the GM staff will help, from there they will do their best and forward the logs to concerned stations.

As a short term solution, consider using VPN/Proxy to connect to game servers.


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#20 blackgeass

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Posted 16 April 2018 - 07:50 AM

Hi, I´ve been having the same Issue

 

Just got back to the game after a couple of years, invested on some vip and then since last maintnance Im unable to logging/change chars propperly, Im from Central America, it just seems like a lot of ppl from this region have the same problem, I just hope it can be solved fast and maybe the ppl that reported it trough ticket would have their vip time compensation

 

 

added tracert, and submitted as a ticket yesterday

 

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Tiempo de espera agotado para esta solicitud.
3 17 ms 51 ms 30 ms 190-92-1-181.reverse.cablecolor.hn [190.92.1.181]
4 420 ms 200 ms 114 ms 192.168.221.37
5 37 ms 77 ms 77 ms 192.168.221.54
6 37 ms 35 ms 28 ms 190-92-25-153.reverse.cablecolor.hn [190.92.25.153]
7 52 ms 48 ms 66 ms mai-b1-link.telia.net [213.248.98.65]
8 243 ms 180 ms 115 ms ntt-ic-325039-mai-b1.c.telia.net [213.248.81.63]
9 68 ms 77 ms 69 ms ae-3.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.250]
10 95 ms 98 ms 110 ms ae-4.r22.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
11 139 ms 140 ms 135 ms ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 121 ms 131 ms 141 ms ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.123]
13 * * * Tiempo de espera agotado para esta solicitud.
14 143 ms 125 ms 117 ms xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
15 * * * Tiempo de espera agotado para esta solicitud.
16 * * * Tiempo de espera agotado para esta solicitud.
17 * * * Tiempo de espera agotado para esta solicitud.
18 * * * Tiempo de espera agotado para esta solicitud.
19 * * * Tiempo de espera agotado para esta solicitud.
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * * Tiempo de espera agotado para esta solicitud.
23 * * * Tiempo de espera agotado para esta solicitud.
24 * * * Tiempo de espera agotado para esta solicitud.
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 * * * Tiempo de espera agotado para esta solicitud.
29 * * * Tiempo de espera agotado para esta solicitud.
30 * * * Tiempo de espera agotado para esta solicitud.

Traza completa.


Edited by blackgeass, 16 April 2018 - 09:52 AM.

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#21 PokeDemon

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Posted 16 April 2018 - 09:26 AM

Having the same Issue,and it happens in the same day i convinced 3 friends to start to play this server saying how he is "no disconnected every time" and very "fun" is the Law of Murphy again.....


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#22 Creusebek

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Posted 16 April 2018 - 09:34 AM

Having the same Issue,and it happens in the same day i convinced 3 friends to start to play this server saying how he is "no disconnected every time" and very "fun" is the Law of Murphy again.....

Perhaps you shouldn't have told them just half of the truth.
In the matter of "Server Disconnection" iRO really is the best, but it isn't perfect, so it's your fault little buddy  :heh: 
 


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#23 Noxmori

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Posted 16 April 2018 - 09:46 AM

Im having the same error, just when I pick my char a window appear with the message "disconnected from the server".

 

1     1 ms    <1 ms    <1 ms  homestation.Home [192.168.1.1]
  2    30 ms    31 ms    29 ms  192.168.144.1
  3     *        *        *     Tiempo de espera agotado para esta solicitud.
  4     *        *        *     Tiempo de espera agotado para esta solicitud.
  5     *        *        *     Tiempo de espera agotado para esta solicitud.
  6    31 ms    30 ms    29 ms  ae-0-400-grtmadde3.net.telefonicaglobalsolutions
.com [213.140.51.58]
  7    63 ms    63 ms    63 ms  213.140.35.147
  8   136 ms   135 ms   135 ms  213.140.35.194
  9   219 ms   219 ms   219 ms  84.16.15.146
 10     *        *        *     Tiempo de espera agotado para esta solicitud.
 11   211 ms   210 ms   211 ms  ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.
33]
 12   208 ms   208 ms   208 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.2
6]
 13   214 ms   214 ms   216 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.1
51]
 14   206 ms   207 ms   208 ms  ae-2.r00.lsanca07.us.bb.gin.ntt.net [129.250.3.2
38]
 15   228 ms   218 ms   220 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [129.250.3.2
34]
 16   214 ms   216 ms   233 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.
172.90.170]
 17     *        *        *     Tiempo de espera agotado para esta solicitud.
 18   215 ms   217 ms   215 ms  portal.demarcation.gravityus.com [204.2.170.50]

 19   212 ms   208 ms   216 ms  playragnarok.com [128.241.93.13]

Traza completa.

 

Im from Spain, and I also paid for the vip period, soo yeah... Im not so happy.

 


  • 0

#24 Phinxk

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Posted 16 April 2018 - 04:56 PM

Have the same since Sunday 2:00 AM GMT 5

 

ISP: Movistar

Country Peru

 

 
C:\Users\Kero>tracert playragnarok.com
 
Traza a la dirección playragnarok.com [128.241.93.13]
sobre un máximo de 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    23 ms    23 ms    23 ms  192.168.33.26
  3    23 ms    23 ms    23 ms  10.112.145.33
  4     *        *        *     Tiempo de espera agotado para esta solicitud.
  5     *        *        *     Tiempo de espera agotado para esta solicitud.
  6    60 ms    61 ms    80 ms  5.53.1.217
  7     *        *        *     Tiempo de espera agotado para esta solicitud.
  8     *        *      164 ms  94.142.117.194
  9     *      163 ms   164 ms  verio-ae5-0-grtpaopx3.net.telefonicaglobalsoluti
ons.com [213.140.52.39]
 10     *        *        *     Tiempo de espera agotado para esta solicitud.
 11     *        *      168 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.2
6]
 12   173 ms   173 ms   173 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.1
51]
 13   177 ms   176 ms   176 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.1
07]
 14   182 ms   176 ms   182 ms  ae-0.a02.lsanca07.us.bb.gin.ntt.net [129.250.2.1
86]
 15   173 ms     *        *     xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.
172.90.170]
 16     *        *        *     Tiempo de espera agotado para esta solicitud.
 17     *      174 ms   173 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 18   174 ms   174 ms   174 ms  testsite.playroseonline.com [128.241.93.13]
 
Traza completa.
 
C:\Users\Kero>
 
 
 
Hopes gets a solution soon...

  • 0

#25 Creusebek

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Posted 16 April 2018 - 05:20 PM

Okay so now people from Europe is experiencing this too, looks like someone pressed the big red 'NO NO' button...
I smell something, and it doesn't smell good.. not at all


Edited by Creusebek, 16 April 2018 - 05:53 PM.

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