34 replies to this topic

[Kusanagisama]

OK, there was a server-wide bug, that made GMs decide to rollback everything. That should not be such a problem, except there was an event going on, and these events are made specifically to encourage people to spend more, and that's exaclty what makes me spend money, since I don't like these boxes, but I can deal with refines, despite RNG being what it is. A few months ago gave a couple weapons to my wife, when she returned to the server, and last Enriched Hammer event, I wasted a lot of Enriched Oridecon 50 boxes to try to make them +10, but had to be content with +9. In the meanwhile, I wasted more than 30 Blacksmith Blessings and correspondent HD Oridecons to try to +10 them, but to no success. I felt lucky yesterday, and decided to try some upgrades, and to my surprise I really got lucky and succeeded in upgrading both weapons to +10.

 

Before I went to sleep, I decided to check the forums and saw the "strange things happening" thread, so I took some screenshots just in case. I asked my wife to check today, after the emergency maintainence, and her weapons had been returned to +9. That's not all, I have upgraded an HBP to +9 because I wanted one more, and also succeeded in upgrading 6 weapons with my MS's skill, but I don't really care about these ones because +9 is not that hard to get, and having in-game weapons upgraded with in-game materials does not consume me any real life money. However, everybody knows that upgrading something to +10 is a pain in the... and I have invested a significant amount of money betting in this upgrade. Those who failed have it good, because they'll get another chance to upgrade their items, which is great for them, but how about us who invested a lot before, failed, finally succeded, and now have a rollback?

 

My wife sent a ticket, and this was the reply she received. (Ticket number and names were omitted)

 

Spoiler

 

Why it should matter?

 

The only reason we players spend extra money in refine events is because we can trust that whatever the result we get, it will be kept. If we spend 10 enriched 50 boxes to +10 an item and it ends up on +3, we'll just suck it up and carry on. When we succed, though, the result should be respected, and just giving back the WPE or the ores is no form of compensation. Will people keep buying enriched ores if they don't know if their successful upgrades will be rolled back? I was lucky enough to check the forums before going to sleep, and I saw something was going on, so I logged in my wife's account and took screenshots of the items just in case, so I can provide proof. Also, you probably can check the server logs and look at what they were at a given time. So, please, CMs, I don't want my KP or WPE back, I want my TRUST IN WARP PORTAL BACK. Please, do something about it!

 

Thank you.

Edited by Kusanagisama, 19 April 2018 - 05:26 PM.

[SoulL1]

I am massively bummed about this too. I made two +9s last night and didn't even make a screenshot.

[mamagochi]

A sorry wasn't enough? 

[BlackMeow]

agreed. RNG is not always with us. and if it does, you better cherish the moment and sacrifice a living goat. 

[Kusanagisama]

A sorry wasn't enough? 

 

The combination of your avatar and this statement made me laugh.

[ilovemuffin]

I would go ballistic if this were to happen to me. Keep the ticket open and argue your  case. All game aspects are functioning well except for character save thingy. Usually if you do that they forward it to key personnel like the managers. They are much caring because they don't have templates to follow in answering a concern. But still a case basis.

 

[ChakriGuard]

It'd be tough for sure especially given now WPE and Enriched box prices 

[Kusanagisama]

It'd be tough for sure especially given now WPE and Enriched box prices 

 

Yeah, I stopped paying for it with zeny a couple months ago because the price is ridiculous right now. What really grinds my gears is that it's ridiculous to refine to +10. It's way easier to make a +12 (from +10) without the Mad Bunny event than to make a +10 even with BSBs and Enriched Event. Can a mod, please, forward this issue to a CM?

[ChakriGuard]

Yeah, I stopped paying for it with zeny a couple months ago because the price is ridiculous right now. What really grinds my gears is that it's ridiculous to refine to +10. It's way easier to make a +12 (from +10) without the Mad Bunny event than to make a +10 even with BSBs and Enriched Event. Can a mod, please, forward this issue to a CM?

 

What gear was it that you tried and got it to +10?

[yosummer]

I feel terribly sorry for you, and I know the pain.

But we have to accept that there's nothing can be done.

My friends got True KK Card/True Eremes Card during the rollback, they cant get back either.

Not to mention many ppl gained many lvls/got good drops/refined good stuffs/got good items from ocps etc....

People not only wasted money becuz of this, also wasted a big amount of time, which could be more valuable than money.

If GM would return the refinement for one player, then what about the others?

Since it's already roll-backed, it is impossible for them to make this happen with tons of tons of bugs still waiting for them to fix.

 

yes this is unfair, but you have to move on.

Good luck on ur next refine!

[ChaoticRK]

To console those souls, a 4 days VIP is enough.

Imo fixing the bugs and a proper timeline for updates is much better. Even adapting the character creation/selection of ro:zero is more than enuf.

[S207]

Everyone lost something, and Staff may be unfair if give a "special" compensation to someone but not to everyone who were affected. I understand the frustration, but changing places with the staff, I would do exactly the same, with the exeption that I will improve the game and fix current reported bugs. Get up bro! we want the trust in WP come back too

[LordYggdrasill]

A better compensation would have been more frequent and less bugged updates, ie the full contents from EP 16.2, the NOGH that a lot of ppls have been asking, and the UI updates that need to be addressed again and again. Unfortunately, its the least possible compensation we can hope for, theres effectively nothing can be done about that.

[Kusanagisama]

I feel terribly sorry for you, and I know the pain.

But we have to accept that there's nothing can be done.

My friends got True KK Card/True Eremes Card during the rollback, they cant get back either.

Not to mention many ppl gained many lvls/got good drops/refined good stuffs/got good items from ocps etc....

People not only wasted money becuz of this, also wasted a big amount of time, which could be more valuable than money.

If GM would return the refinement for one player, then what about the others?

Since it's already roll-backed, it is impossible for them to make this happen with tons of tons of bugs still waiting for them to fix.

 

yes this is unfair, but you have to move on.

Good luck on ur next refine!

 

Everyone lost something, and Staff may be unfair if give a "special" compensation to someone but not to everyone who were affected. I understand the frustration, but changing places with the staff, I would do exactly the same, with the exeption that I will improve the game and fix current reported bugs. Get up bro! we want the trust in WP come back too

 

I lost a lot of time that I spent doing access quest chains too, and I could've lost valuable in game items as well, but I didn't pay for any of those, and the exp event (should include drop as well) can kinda make up for it. A couple of +10 level 4 weapon upgrades can't be simply replaced by those, though. At current prices it averages more than 1B just for the upgrade. Special cases, such as 1B+ item drops (like the True Cards some people dropped) should be replaced as long as proof was provided. I'm not whinning about losing the time I lost playing the game. I'm not even complaining about the +9 items that I lost, and I had also upgraded a lot of Survivor's Rods to +7 with my MS to +10 them later with Enriched. Not complaining about these either. What matters is the time that I lost WORKING IN REAL LIFE to pay for something and then the company takes it from me. It's like I go to a Casino and spent some money on it everyday on slot machines, and when I finally win, a bunch of suit wearing thugs "gently" ask me to give the money back, offering some chips in return, so that I can gamble again. If it happened to you, would you ever return to that casino? If you're confortable to have your money taken away from you, well, I'm not, and if this is the final positioning of Warp Portal, I'm never spending a cent in this server anymore.

Edited by Kusanagisama, 20 April 2018 - 08:01 AM.

[ChakriGuard]

Another spender vowed to stop spending, time to raise WPE price ... again lol

[yauhoilun]

Well the best they can do is to learn what happened and to institute measures to prevent another incidence from happening again.

Unfortunately I doubt they would grant you the refined items. Because other people can start complaining too. I got a great deal buying certain cheap item from this vendor. I got this amount of exp doing turn in’s and so on. It’s just too much work to keep track of and would get too messy. Now if you got a 40B mvp card with screenshot and proof that might be an exception

[S207]

I lost a lot of time that I spent doing access quest chains too, and I could've lost valuable in game items as well, but I didn't pay for any of those, and the exp event (should include drop as well) can kinda make up for it. A couple of +10 level 4 weapon upgrades can't be simply replaced by those, though. At current prices it averages more than 1B just for the upgrade. Special cases, such as 1B+ item drops (like the True Cards some people dropped) should be replaced as long as proof was provided. I'm not whinning about losing the time I lost playing the game. I'm not even complaining about the +9 items that I lost, and I had also upgraded a lot of Survivor's Rods to +7 with my MS to +10 them later with Enriched. Not complaining about these either. What matters is the time that I lost WORKING IN REAL LIFE to pay for something and then the company takes it from me. It's like I go to a Casino and spent some money on it everyday on slot machines, and when I finally win, a bunch of suit wearing thugs "gently" ask me to give the money back, offering some chips in return, so that I can gamble again. If it happened to you, would you ever return to that casino? If you're confortable to have your money taken away from you, well, I'm not, and if this is the final positioning of Warp Portal, I'm never spending a cent in this server anymore.

 

You are not the only one who lost real money in chances, you are just one more player at the staff eyes, who spend IRL money to support the game, like MANY others. I understand the frustration and I'm not at the staff side, but dude, -_- happens sometimes and if you put on scales, your lost is nothing compare to the all in-game transactions who result in lost due to the crash in the server. It's all Staff's Fault. They do a weekly maintenance and they have to ensure the thing works before release, have to backup and clean the tables, the counts, all the -_- a DB maintenance do, idk if they do but, even like that, -_- happens. If I was Campitor, I will fire the IT guy who's responsable of this, that dude is making WP lost money, our money.

 

Back to the thread, maybe if we ask for a extra compensationto who invest KP/WPE in that day or use premium services with KP items, like E.Hammer, coz is not fair to give entire server compensation when the lost in zeny/KP/WPE/Money was for some dudes.

 

So, maybe you wanna claim an extra compensation to everyone who can prove the spend in money/WPE/KP items.

[Azumatsu]

well i remembered a case from few years ago, GM decided roll back caused error by 2000% exp/drop rate up. but they decided only exp rollback not full rollback, cause someone got lucky MVP card at that time

 

talking about favoritism  

 

i feel symphaty about your problem, but nothing can do. just accept the fact and move on. there's reason why population keeps going down

[Kusanagisama]

Well the best they can do is to learn what happened and to institute measures to prevent another incidence from happening again.

Unfortunately I doubt they would grant you the refined items. Because other people can start complaining too. I got a great deal buying certain cheap item from this vendor. I got this amount of exp doing turn in’s and so on. It’s just too much work to keep track of and would get too messy. Now if you got a 40B mvp card with screenshot and proof that might be an exception 

 

They lost their chance to solve stuff without having everybody complain about it when they didn't reply favorably to my ticket. But with this many people thinking like this, looks like the best I can do is to move on... to another game or something. At least I won't be spending a cent on iRO anymore, nor will I buy Cash Shop items from other players. Don't complain about the way the server is going if you think it's ok to do business like this. You deserve it.

Edited by Kusanagisama, 20 April 2018 - 12:07 PM.

[Nirvanna21]

well i remembered a case from few years ago, GM decided roll back caused error by 2000% exp/drop rate up. but they decided only exp rollback not full rollback, cause someone got lucky MVP card at that time

 

talking about favoritism  

 

i feel symphaty about your problem, but nothing can do. just accept the fact and move on. there's reason why population keeps going down

 

Several people slipped through that method. Honestly if something game breaking happens, a full rollback makes sure nothing slips through.

[Azumatsu]

Several people slipped through that method. Honestly if something game breaking happens, a full rollback makes sure nothing slips through.

well kusanagi just unlucky got roll back at this time, maybe this incident really big scale and need full roll back threatment

 

i remember they even compensate e.ori/elu to some people for false refine rate up npc

 

guess exp/drop rate up not enough to cover the losses 

[LordYggdrasill]

Now if you got a 40B mvp card with screenshot and proof that might be an exception

Or if you are a blue whale like yauhoilun who has spent significant amount of money on WPE, enough to dictate whether WP makes a profit or a loss.

Edited by LordYggdrasill, 20 April 2018 - 12:33 PM.

[Kusanagisama]

In the end I managed to upgrade one of the weapons to +10 again, using 20 more ores than what I used to upgrade both weapons, and almost ended up the other lower than +9. Lost my upgraded merchandise, which I won't have back, because from now on, I refuse to spend more money on iRO.

[yauhoilun]

aww kusa don’t be so cynical

You were unlucky with the refine and roll back but that’s a relatively minor loss compared to your luck with mvp card drops

Edited by yauhoilun, 21 April 2018 - 01:16 AM.

[ChakriGuard]

well i remembered a case from few years ago, GM decided roll back caused error by 2000% exp/drop rate up. but they decided only exp rollback not full rollback, cause someone got lucky MVP card at that time
 
talking about favoritism  
 
i feel symphaty about your problem, but nothing can do. just accept the fact and move on. there's reason why population keeps going down

 

I wonder if those people in favouritism still play iRO. I know that those WoE players in favouritism all quit hahahah

 

They lost their chance to solve stuff without having everybody complain about it when they didn't reply favorably to my ticket. But with this many people thinking like this, looks like the best I can do is to move on... to another game or something. At least I won't be spending a cent on iRO anymore, nor will I buy Cash Shop items from other players. Don't complain about the way the server is going if you think it's ok to do business like this. You deserve it.

You’re not helping to reduce WPE price. Well if the ship sinks, we are all going down together. People who spend time and people who’s oend money. That’s cute lol