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#1 narutong

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Posted 23 April 2018 - 05:54 AM

Hello, anyone can help me regarding payment error on Warp portal webpage.

It says "PAYMENT ERROR".

Another is, I did submit ticket through WP support page, but I can/t seem to view my submitted tickets.

The "View Ticket" thingy is missing..

Thanks and more power!


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#2 VModCinnamon

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Posted 23 April 2018 - 06:09 AM

Greetings,

 

To view support tickets on WP support system, you will need to create and verify a support account.

 

Check the following guide on how to create a support account and send tickets:

https://forums.warpp...support-system/

 

To view old tickets sent without a support account, use Ticket Lookup option, more about that is found at Finding an Older Ticket on the Support Page.

 

For the Payment ERROR issue, suggested solution guideline is found at this link.

 

 

 


Edited by VModCinnamon, 23 April 2018 - 06:11 AM.

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#3 narutong

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Posted 23 April 2018 - 02:54 PM

Hi VM cinnamon.

I did all the steps for tickets submission regarding the issue.

My problem is I can't see the "submitted ticket view" option in my WP support account as shown in the screenshot.

https://ibb.co/cV2epH


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#4 VModCinnamon

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Posted 23 April 2018 - 09:25 PM

For that you will need to verify the support account as stated in my post here.

From the screenshot, click on Preferences, find the verification option and proceed from there.


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