162 replies to this topic

[Sinueq]

This happen to me as well. now just have to wait for them to reply our ticket. Hope everything will back to normal.

[Usurper]

No updates yet?

[betsalel666]

what now?

[myeeleong]

No updates yet?

yeah mine too i think its really too slow money paid, payment gate way confirmation successful and receipt send. This is the third day we wait like that ........................what took them so long... 

Edited by myeeleong, 26 May 2018 - 04:11 PM.

[TheDrako]

the thing that most upset me that the fact they dont care for the people that support the game and the company.
much things can have problems and have long time to solve, but not the thing that help to pay the bills lol

 

[Usurper]

It's frustrating really, this is the first time in months I paid for something to support the game but it looks like they didn't expect the issue to affect this payment channel. I just hope they can tell us what to do like if we should contact PayEasy/Dragon Pay to get a refund or wait for their feedback but it's Saturday in PST so I'm not sure if there is anyone that can help us. 

 

Our money is -_-

[5578180318191313283]

Hiii wheres my WPE [Snip]? :3

Edited by VModCinnamon, 27 May 2018 - 05:22 AM.
Mod Edit: Removed, that was inappropriate.

[leaping24]

so no reply on ticket until monday ? pheeeeww this payment support should be up for 24h....

already 10hour and my WPE still 0 not count up please fix it ASAP WP       !!!

[VModCinnamon]

Just finished submitting another follow up request.

Even though it is weekend, will keep you guys posted as soon as I get an update.

 

Affected payments so far:

Asiapay

PayEasy

DragonPay

MercadoPago

Edited by VModCinnamon, 27 May 2018 - 05:42 AM.

[TheDrako]

 

Just finished submitting another follow up request.

Even though it is weekend, will keep you guys posted as soon as I get an update.

 

Affected payments so far:

Asiapay

PayEasy

DragonPay

 

 

Mine was through MercadoPago, same thing

[VModCinnamon]

Thank you, I will append that to the report.

[xMGMx]

Mine was though DragonPay but after 3 days no update i am worried to spend  buy wp energy until this issue not resolve   

[dan7111988]

I already email dragonpay and they respond with payment confirmation and raised a ticket to WP payment support but no update until now. Hope this will be resolve before the next maintenance. I need to buy e.elu and ocp remix 4 before they left. Or pls extend enrich hammer event.

[5578180318191313283]

I think u should tell devs to extend week-based events for this week @VModCinnamon :/ its almost half the week gone for enrich and its not like enrich can be mined off in-game monsters FYI

 

Just saying. At least I don't have to change from [snip] to something else (starts with an S)

[gundulf]

Updates pls.... extend the Enrich events and the OCP remix, and some compensation.. 

[Usurper]

Is the remix only until next maintenance? cuz that's the reason why I bought WP. LOL this is up.

Edited by Usurper, 27 May 2018 - 05:52 PM.

[hilaw]

Me too, I paid through Dragon Pay.
Despite of payment confirmation last friday, still no WPE.

I wanna know what happened. Thank you.

[VModCinnamon]

Last I been told that the team are working on the issue.

More info may be available on Monday (server time). Please be patient, I promise to keep you all updated whenever it's possible.

 

I cannot comment on the extension of events, but personally speaking, it would be fair to extend them.

[gundulf]

Hope  they should extend it  I mean the OCP remix and E. Hammer.. 

[5578180318191313283]

OCP remix is staying for a month so that's not a big deal but the enriched hammer...

[xMGMx]

i try to buy today may 28 2018 9:30pm another 2000wp energy but still same issue problem omg the total wp we lost is 12000wp energey sad

[VModCinnamon]

i try to buy today may 28 2018 9:30pm another 2000wp energy but still same issue problem omg the total wp we lost is 12000wp energey sad

 

 

I'd advise to wait for an official follow up before testing buying WPE at this point.

[Usurper]

No updates yet? I hope they prioritize this.

[kanshokuu]

I bought 3000wp yesterday from MercadoPago but I did not receive the amount yet.

I also sent a ticket but no return.

 

[Usurper]

Looks like we won't be getting any updates until tomorrow cause it's holiday right now in the US.