162 replies to this topic

[ikkion]

O meu foi através do MercadoPago, a mesma coisa

I also paid for Mercado pago and so far I have not received

[VModCinnamon]

Kindly be informed, today is memorial day in the US (holiday). If anything, we may need to wait till office official hours to get this issue properly addressed. Sorry for the inconvenience. 

 

Note that, payment issues are normally addressed during week days/office hours, however, game related tickets can be addressed throughout the week.

[5578180318191313283]

Kindly be informed, today is memorial day in the US (holiday). If anything, we may need to wait till office official hours to get this issue properly addressed. Sorry for the inconvenience. 

 

Note that, payment issues are normally addressed during week days/office hours, however, game related tickets can be addressed throughout the week.

 

Ohhh that explains it, Thank you

[KianS]

No wonder my ticket is not being attended. I also had 2k WPE stuck with AsiaPay...

[YongkySH]

Lost profit there WP

[Usurper]

Any updates???

 

If WP can't credit this to our accounts at least give us a -_- refund. After I get that refund I'll be joining our EU friends and gtfo of here.

Edited by Usurper, 29 May 2018 - 05:03 AM.

[VModCinnamon]

Any updates???

 

If WP can't credit this to our accounts at least give us a refund. After I get that refund I'll be joining our EU friends and gtfo of here.

 

No updates yet, it is still too early in the morning.

Edited by VModCinnamon, 29 May 2018 - 05:44 AM.

[leaping24]

im kinda lost my temper now, for ***** sake get on yr ass and start solving it [Snip] !!   

Edited by VModCinnamon, 29 May 2018 - 08:37 AM.
Mod Edit: Removed, language.

[TheDrako]

So not even a official announcement about the issue, possible date we receive the wp, this starting to look so dumb, i cant imagine a company take that time to correct their PAYMENT system, well thinking, they are getting the money, only we are being harmed, so who cares right? If they did not receive the money either, it would have been resolved on Thursday, for sure....

[Usurper]

No updates yet, it is still too early in the morning.

I appreciate you looking into this and keeping us updated but half the day has already gone by and still no official response even from Campitor.

 

Why do I feel that they are not treating this with urgency? this is a serious problem that needs to be fixed ASAP. 

 

Un-_-ingbeleivable. Up to now I have no response from the ticket I submitted.

Edited by Usurper, 29 May 2018 - 10:01 AM.

[betsalel666]

what now???

[VModCinnamon]

Usurper,

The assigned staff are in and looking into it. I'd appreciate giving them a bit of time to look into the issue.

Campitor is not in the office today though.

Edited by VModCinnamon, 29 May 2018 - 10:09 AM.

[TheDrako]

Usurper,

The assigned staff are in and looking into it. I'd appreciate giving them a bit of time to look into the issue.

Campitor is not in the office today though.

 

The problem is from thursday-friday, today is Tuesday half day gone, how much time they need to look into the logs from payment server and see who is not credited.

Side note: they dont disable the scam page, i mean WP power-up page. Cause money goining to the bank right.... And dont really care if more people are not creditted

[Usurper]

Yeah, why didn't WP disable the payment method for the affected payment channels if this is a "known" issue?

Edited by Usurper, 29 May 2018 - 11:54 AM.

[ikkion]

nothing from my wpe yet lol       

[llNoll]

We will certainly give you time to solve the problem.

But ,This week's maintenance also passed five days.

DO you know Enriched Hammer arrives for 1 week only ?

Why do we not worry?

Nor did you give us any promise. , I don’t know Enriched Hammer will continue next week?

[Sinueq]

RiP today is my last VIP date. Farewell my experience, token, VIP buffs and teleport service......
Please fix this asap.

Edited by Sinueq, 29 May 2018 - 03:52 PM.

[xMGMx]

OMG 5days ago no resolve for this issue good bye refine event and remixBox

[ilovemuffin]

I guess not even one of us was attended to today. The lack of response their side only mean they haven't get to this issue yet. I just hope they would extend the events.

[volkovstinger]

It's been 5 days.. I hope it will be resolved soon.

[dan7111988]

I hope we are compensated for this inconveniences.

[mike2017]

It's been five days ago and counting        

[gundulf]

Updates??? 

[5578180318191313283]

Send support ticket and wait for it. This thread isn't going to get ur WPE back. They need traces/receipts/evidences of purchases made so they can give the WPE accordingly.

They finally gave a reasonable response to my ticket, so I suggest everyone do the same and wait.

 

Now all we can do is ask them to extend the events to another week to be fair to us.

[gundulf]

We already file a ticket and SS on the payment transaction..