94 replies to this topic

[Fadreus]

ERROR 404: Content not found.

Edited by Fadreus, 06 June 2018 - 11:19 AM.

[VModCinnamon]

Fadreus, I have split and created a new topic about the issue considering that other users have reported experiencing the same.

At the moment, I have no info about the error or why it is happening. Will check with the staff as soon as they are available and report back with updates.

 

From the profile, you are geographically located in Malaysia correct?

[Abrizam]

Yeah i'm having same issues after maintenance, thanks in advance wishing my account will back.

[flynight]

"Error message I got is MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when try to log in"

 

I've got the same issue.

[VModCinnamon]

"Error message I got is MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when try to log in"

 

I've got the same issue.

 

Hello,

Where are you connecting from?

[VModCinnamon]

Yeah i'm having same issues after maintenance, thanks in advance wishing my account will back.

 

Please check your inbox. Will try a couple things with you if you don't mind.

[KerSmack]

Isn't that the error for EU accounts trying to log in? i have 1 EU based account i made during a vacation time for vending and it reads that error when i try to log in.

 

GL tho if its not ill keep watching here to see if i can fix my vending account haha.

 

 

Reasoning behind me thinking its a EU thing is because all of my US based accounts work fine but my one EU vending account i made while visiting fam reads that error.

Edited by KerSmack, 26 May 2018 - 05:34 AM.

[flynight]

Hello,

Where are you connecting from?

 

Hi. I'm neither EU registered nor connecting from EU. My other accounts are available except this one. All game accounts are under the same E-mail address. I checked my game accounts on the official Warpportal website and found this account disappeared, entirely.

Edited by flynight, 26 May 2018 - 05:49 AM.

[VModCinnamon]

Isn't that the error for EU accounts trying to log in? i have 1 EU based account i made during a vacation time for vending and it reads that error when i try to log in.

 

GL tho if its not ill keep watching here to see if i can fix my vending account haha.

 

 

Reasoning behind me thinking its a EU thing is because all of my US based accounts work fine but my one EU vending account i made while visiting fam reads that error.

 

At the moment, it will be treated as a bug till we hear a word from the staff.

[flynight]

At the moment, it will be treated as a bug till we hear a word from the staff.

 

The same issue had happened before. https://forums.warpp...ot-confirmed10/

[VModCinnamon]

Update:

I got a response from the staff on the issue.

This will be properly addressed next week, hopefully by Monday. It requires certain privileges to look into the affected game IDs, as it cannot be done during the weekend.

 

We'd appreciate your understanding on the matter.

 

 

Update 2:

Users getting MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when logging to their game IDs, please send a support ticket to the appropriate department, make sure to include the error message and the affected ID detail, when done with that PM Xealot [link] on forums your ticket number.

 

 

Warpportal Support:

https://support.warp...in/Default.aspx

Edited by VModCinnamon, 26 May 2018 - 09:18 AM.

[mussa255]

Update:

I got a response from the staff on the issue.

This will be properly addressed next week, hopefully by Monday. It requires certain privileges to look into the affected game IDs, as it cannot be done during the weekend.

 

We'd appreciate your understanding on the matter.

 

 

Update 2:

Users getting MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when logging to their game IDs, please send a support ticket to the appropriate department, make sure to include the error message and the affected ID detail, when done with that PM Xealot [link] on forums your ticket number.

 

 

Warpportal Support:

https://support.warp...in/Default.aspx

 

i have same problem and its my main acc

 

and by next week means i will not go lv up with this event exp

 

i realy dont know what to say to you wp

 

[VModCinnamon]

i have same problem and its my main acc

 

and by next week means i will not go lv up with this event exp

 

i realy dont know what to say to you wp

 

Hello there mussa255, you will need to contact WP support and Xealot.

Please go ahead and follow Update 2 in my earlier post here.

[mussa255]

Hello there mussa255, you will need to contact WP support and Xealot.

Please go ahead and follow Update 2 in my earlier post here.

 

i already did and sand to Xealot and waiting

 

but as for viewing my ticket i cant even view it because i cant log in to support

[Abrizam]

Yes, still no reply, hope will fixed soon because wanted to level up the character.

[Latander]

Update:
I got a response from the staff on the issue.
This will be properly addressed next week, hopefully by Monday. It requires certain privileges to look into the affected game IDs, as it cannot be done during the weekend.

We'd appreciate your understanding on the matter.


Update 2:
Users getting MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when logging to their game IDs, please send a support ticket to the appropriate department, make sure to include the error message and the affected ID detail, when done with that PM Xealot [link] on forums your ticket number.


Warpportal Support:
https://support.warp...in/Default.aspx

Hello dear Cinnamon!
I write my ticket to Xealot and I have a question.
When?
When our accounts unblock and we can play the game?

[Ruslanavarra]

nice, i have the same issue, and btw, there are so many enriched boxes on my char, that i had bought to refine my items...ty, very much...

[VModCinnamon]

Users who sent tickets and private messaged Xealot, please hold onto that for now as today is memorial day in the US (holiday). If anything, we may need to wait till office official hours to get this issue properly addressed. Sorry for the inconvenience.

[Latander]

Users who sent tickets and private messaged Xealot, please hold onto that for now as today is memorial day in the US (holiday). If anything, we may need to wait till office official hours to get this issue properly addressed. Sorry for the inconvenience.

I respect your work and consider it hard. But this problem did not appear yesterday. I'm write ticket may 25 after maintenance not may 27-28 and recieved no reply. It's work just make my to sad.
I hope you extend Enrich Hammer and 350 Exp event again one week becase we also want our piece of cake.

[Latander]

Good day! Let's up this topic!

Forgive me for my rudeness. But I think it's time to do your job or give a clear answer when the problem is resolved. Guys seriously this is not funny. When the account is unlocked? Can I give a clear answer if you can solve this problem or can not?

 

[mussa255]

this taking too much time i cant play since maintenance

and its my main acc not alt

aw

[Latander]

Users who sent tickets and private messaged Xealot, please hold onto that for now as today is memorial day in the US (holiday). If anything, we may need to wait till office official hours to get this issue properly addressed. Sorry for the inconvenience.

Dear Cinnamon!
Why did we write in the PM Xealot if he does not read our messages?

[flynight]

Still cannot log in and never get a response.

[Latander]

Still cannot log in and never get a response.

Most likely we will be answered during the maintenance may 31.
Or they themselves have not yet understood how and what they did....

----
@VModCinnamon

Is there any information about when our problem will be solved?

Edited by Latander, 30 May 2018 - 05:30 AM.

[Latander]

Update:
I got a response from the staff on the issue.
This will be properly addressed next week, hopefully by Monday. It requires certain privileges to look into the affected game IDs, as it cannot be done during the weekend.

We'd appreciate your understanding on the matter.


Update 2:
Users getting MSI_REFUSE_EMAIL_NOT_CONFIRMED_(10) when logging to their game IDs, please send a support ticket to the appropriate department, make sure to include the error message and the affected ID detail, when done with that PM Xealot [link] on forums your ticket number.


Warpportal Support:
https://support.warp...in/Default.aspx

Hello dear Cinnamon!
I got a response from Xealot and he me not satisfied. In response States that region account was defined as Europe and therefore account was blocked. My account was created through Steam and region out there always was determined and is defined in now as the Russian Federation.
What will be solutions of this problem?