Hello...
I need to report something and I can't submit tickets it sends me to an error page.
Anyone having the same problem?
any help really appreciated
Posted 19 June 2018 - 04:01 AM
Hello...
I need to report something and I can't submit tickets it sends me to an error page.
Anyone having the same problem?
any help really appreciated
Posted 19 June 2018 - 12:11 PM
support is offline already for 2 weeks; no one from the administration has yet pronounced =)
Posted 19 June 2018 - 12:13 PM
Xealot has just reported to the RO1 forums that the ticketing system should now be working properly. Please let us know if you encounter any problems still.
Posted 27 June 2018 - 11:09 PM
Still unable to
1. log in in support wrapPortal page, https://support.warp...in/Default.aspx.
- It just refreshes the page.
2. submit a ticket.
- After submitting a ticket, it shows the screen of "ooops. something went wrong. this has been logged and reported. please try again later, or submit a ticket detailing the error you are encountering at the support site"
Any help is appreciated
Posted 28 June 2018 - 07:25 AM
Any help is appreciated
Staff are still trying to find what is wrong with the support site, could you help supply some information?
Which browser were you using when trying to submit the ticket? Have you tried an alternate browser?
Were you connecting any attachments with the report? If yes how many and do you know the file sizes?
Posted 02 July 2018 - 09:51 AM
Staff are still trying to find what is wrong with the support site, could you help supply some information?
Which browser were you using when trying to submit the ticket? Have you tried an alternate browser?
Were you connecting any attachments with the report? If yes how many and do you know the file sizes?
Hi VModCoconut,
I just tried in Firefox Version 61.0 (64-Bit) on Windows 10 as well as Microsoft Edge and ran into the same issues described above. Trying to sign in simply refreshes the page, and trying to submit a ticket anyway takes me to this page: https://i.gyazo.com/...54bf5e8dab9.png
Please let me know if there's any additional troubleshooting I can do for you folks. Unfortunately, I don't have IE or Chrome installed on this PC.
Also, is there an alternate way to submit a ticket? I am trying to have my character passcodes in Requiem reset so I can play it again, it's been years haha.
Thanks,
Sadew
Posted 02 July 2018 - 05:27 PM
Posted 03 July 2018 - 08:55 AM
I cannot buy KP either. Also I cannot send ticket. Already one month.
Posted 06 July 2018 - 05:15 AM
Any updates regarding this?
I found another thread here: https://forums.warpp...bmission-error/
Edited by Sadew, 06 July 2018 - 05:16 AM.
Posted 25 August 2018 - 12:30 PM
Posted 31 August 2018 - 09:13 PM
Your new support website doesn't work to submit tickets.
Posted 31 August 2018 - 09:35 PM
Pressing the link just redirects you back to this error page. It's an endless loop.
Posted 01 September 2018 - 11:42 AM
They don't have to answer tickets if we can't submit them. Working as intended.
Posted 04 September 2018 - 06:36 PM
Is there a Serious response from WarpPortal when they're gonna fix Support?
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