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Is support ticket system down?


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#1 Trii

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Posted 11 July 2018 - 12:01 PM

Hello, i can access the support page and see all my tickets etc but when i try to respond to a ticket it errors out. thanks for your help!


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#2 yamasakai90

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Posted 11 July 2018 - 12:56 PM

Its been up and down for weeks now (around 2-3 weeks). If you're responding to a ticket, best is to reply via your email.

 

If you're using the main support website:

1. Are you submitting with an attachment cause a few people reported their ticket went through went they submit without attachment.

2. Otherwise, clear cache, try a new browser etc.


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#3 Trii

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Posted 11 July 2018 - 01:31 PM

Thanks i'll try that !


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