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Error on tickets


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#1 Faulkener

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Posted 15 July 2018 - 04:35 PM

As title says, tried to submit a ticket and got the following mensage:

"Ooops. Something went wrong. This has been logged and reported.

Please try again later, or submit a ticket detailing the error you are encountering at the Support site:
https://support.warpportal.com/"

 

wish to know if is there any other option to submit ticket or anything like that

OBS: Got it 3 times before comming here to ask, did tried to change browsers.


Edited by Faulkener, 15 July 2018 - 04:35 PM.

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#2 Haroichi

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Posted 15 July 2018 - 08:26 PM

This is what iam told to do

First log in to your CS account

File a ticket

Complte every necessary bits

Buuuut write a message body that is so short that it may as well just be another title

Submit

If successful

In your CS account > view ticket then find that latest ticket youve submitted then click reply to ticket

Add all the necessary info in the reply, if fail you can divide the infos into smaller bits and reply a couple of times instead

Worked well for me
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#3 VModCinnamon

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Posted 15 July 2018 - 10:52 PM

Please see the following:

  • Try the usual Power UP error guidelines here.
  • Send a ticket with or without logging into a support account.
  • Ensure the ticket content/attachment are not too big. Some users were able to send a ticket when limiting their ticket content to 200 letters or less

If the issue remains, contact Xealot on forums with the details.


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