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Cannot make payment: Cannot submit a ticket.


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2 replies to this topic

#1 Yanta0205

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Posted 21 July 2018 - 02:57 PM

I'd submit a ticket but that too is not working for me.

 

Payments

I started several days ago trying to purchase IM points.

I have tried all accounts. Same error "Payment Error!" pops up after clicking power up

I have tried with Firefox with add-ons disabled (no ad blocker), third party cookies enabled, ipconfiog /flushdns, deleted existing cookies.

Also tried Internet explorer. Same error.

 

Submit a ticket

"Oops something went wrong. This has been reported..."

Firefox and IE. Went through same process as above.

 

Thank you.

 


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#2 AndraSyte

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Posted 23 July 2018 - 11:38 AM

I'd submit a ticket but that too is not working for me.

 

Payments

I started several days ago trying to purchase IM points.

I have tried all accounts. Same error "Payment Error!" pops up after clicking power up

I have tried with Firefox with add-ons disabled (no ad blocker), third party cookies enabled, ipconfiog /flushdns, deleted existing cookies.

Also tried Internet explorer. Same error.

 

Submit a ticket

"Oops something went wrong. This has been reported..."

Firefox and IE. Went through same process as above.

 

Thank you.

 

 

I am sorry to hear of the issues you have been experiencing! If the issues are persisting please make sure to send a PM to our Customer Service Manager Krexus so that he may assist you further. 


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#3 Yanta0205

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Posted 23 July 2018 - 06:04 PM

Thanks for that suggestion. I've been banging my head trying to figure out a way to communicate so I can make a payment.


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