Wondering if anyone is experiencing this too?
Posted 12 August 2018 - 02:00 PM
Wondering if anyone is experiencing this too?
Posted 12 August 2018 - 02:06 PM
Hello,
We have some workaround posted for the support page error, see the following.Let us know if you are still having issues sending the ticket.
- Try the usual Power UP error guidelines here.
- Send a ticket with or without logging into a support account. You may refer to how to send a ticket guide for support account registration [link].
- Ensure the ticket content/attachment are not too big. Some users were able to send a ticket when limiting their ticket content to 200 letters or less.
- There may be a filter on the ticket message, such as "From" may cause the ticket to fail (not verified), the full report is found here.
Posted 12 August 2018 - 02:06 PM
Unfortunately this is an ongoing problem for many users.
Cinnamon is better at this than I am so I will share her reply for this problem.
Thanks ~
Posted 12 August 2018 - 02:12 PM
It went through. Seemed like my screenshot was too big. Resized it to 600x400 and it went through jajaja
Posted 12 August 2018 - 05:15 PM
It went through. Seemed like my screenshot was too big. Resized it to 600x400 and it went through jajaja
I guess you have lots of tickets to send for the next 2 weeks hahaha..
Posted 12 August 2018 - 05:23 PM
Wasn't it about the number or words I told you?
0 members, 0 guests, 0 anonymous users