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#1 ChakriGuard

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Posted 12 August 2018 - 02:00 PM

Wondering if anyone is experiencing this too? 

 

721aICe.png


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#2 VModCoconut

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Posted 12 August 2018 - 02:06 PM

Unfortunately this is an ongoing problem for many users.

Cinnamon is better at this than I am so I will share her reply for this problem.

Hello,
 
We have some workaround posted for the support page error, see the following.

  • Try the usual Power UP error guidelines here.
  • Send a ticket with or without logging into a support account. You may refer to how to send a ticket guide for support account registration [link].
  • Ensure the ticket content/attachment are not too big. Some users were able to send a ticket when limiting their ticket content to 200 letters or less.
  • There may be a filter on the ticket message, such as "From" may cause the ticket to fail (not verified), the full report is found here.
Let us know if you are still having issues sending the ticket.


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#3 ChakriGuard

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Posted 12 August 2018 - 02:06 PM

Unfortunately this is an ongoing problem for many users.

Cinnamon is better at this than I am so I will share her reply for this problem.
 

 

Thanks ~

 

TxsNe6k.jpg


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#4 ChakriGuard

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Posted 12 August 2018 - 02:12 PM

It went through. Seemed like my screenshot was too big. Resized it to 600x400 and it went through jajaja 


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#5 AceBanner

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Posted 12 August 2018 - 05:15 PM

It went through. Seemed like my screenshot was too big. Resized it to 600x400 and it went through jajaja 

I guess you have lots of tickets to send for the next 2 weeks hahaha.. :heh:


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#6 Hogbae

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Posted 12 August 2018 - 05:23 PM

Wasn't it about the number or words I told you?


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