When I try to enter my acct in the game it always said disconnected to the server
When my Char enters it always said disconnected
Started by
nale14
, Aug 17 2018 11:51 PM
1 reply to this topic
#1
Posted 17 August 2018 - 11:51 PM
#2
Posted 18 August 2018 - 02:58 AM
Hello,
Please verify that your game client is up to date. To do so, simply follow the steps below.
- Launch the game client, do not log in yet.
- On the ID/Password screen, hold Left-Click GRAVITY copyright bar and drag it down, there will be a code underneath.
Sample:
It should match this week's as attached below.
Renewal: - If there is no serial number, or it does not match then follow suggested solution #4 found here.
- Please note, if the issue is only specific to a certain character, such as being stuck in an instance then please request character release using this thread.
If something is not clear let us know.
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