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When my Char enters it always said disconnected


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#1 nale14

nale14

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Posted 17 August 2018 - 11:51 PM

When I try to enter my acct in the game it always said disconnected to the server


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#2 VModCinnamon

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Posted 18 August 2018 - 02:58 AM

Hello,

Please verify that your game client is up to date. To do so, simply follow the steps below.

  • Launch the game client, do not log in yet.
  • On the ID/Password screen, hold Left-Click GRAVITY copyright bar and drag it down, there will be a code underneath.
     
    Sample:
    fUs86ci.gif

     
    It should match this week's as attached below.
    Renewal:
    VUOsPEI.png
  • If there is no serial number, or it does not match then follow suggested solution #4 found here.
  • Please note, if the issue is only specific to a certain character, such as being stuck in an instance then please request character release using this thread.
     

If something is not clear let us know.


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