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#1 Congroo

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Posted 01 September 2018 - 10:26 PM

Dear GM, I had an item missing issue with redeeming Thanks Invest Tickets in game. I tried to submit ticket to WP support, but the system is down. 
 
So, when I was trying to redeem my TI tickets to get 700 white slim potions, the ticket redeem machine told me I would be over-weighted and turned down my request.
However, It still took 700 tickets away from me, and I received nothing!
I mean... it stole 700 tickets from me!
I believe this should not be a default setting but a bug - if I would be over-weighted, the mechanism here should be just deal cancelled, right? 
I gave it a second try, and confirmed that this is a real issue as it took away 700 tickets without giving any potion again.
I would like to get my tickets back, which is in total 1400 tickets, or equivalent zeny, which is 14,000,000.
Please help.
 
In game name: MarkovChain
 
Thank you!

Edited by Congroo, 01 September 2018 - 10:27 PM.

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#2 VModCinnamon

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Posted 02 September 2018 - 07:37 AM

Congroo, till the issue is resolved with the support system. Contact Xanubis or Xealot on forums with your ticket and item issue, they are WP staff and can help with ticket handling.


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#3 Congroo

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Posted 04 September 2018 - 05:37 PM

They did not respond unfortunately. Its kinda disappointing as this has been three days.

 

And the WP support system is still down! This is ridiculous!


Edited by Congroo, 04 September 2018 - 07:31 PM.

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#4 VModCinnamon

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Posted 05 September 2018 - 11:49 AM

I have responded to your PM.


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