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#1 sexymarry

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Posted 05 September 2018 - 07:43 AM

Bonjour je voulais vous avertir que il mes impossibles d’accéder au power up de rose online . Car je ne peux pas Acheter en Boutique  merci ! 

 

 

 

Hello, I want to warn you that is impossible to power up on your website. Because I cant  buy in your store for rose online thank you!


Edited by sexymarry, 05 September 2018 - 07:46 AM.

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#2 VModCupcake

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Posted 05 September 2018 - 08:28 PM

Hi

 

There were some issues with the support pages last week but far as I know, those have been resolved. What is the error you are receiving?


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#3 2363160214203139327

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Posted 06 September 2018 - 04:33 AM



Hi

 

There were some issues with the support pages last week but far as I know, those have been resolved. What is the error you are receiving?

 

Hi,

 

i just purchased 1000 wp points through xsolla. But now i cant transfer the wp point to item mall point for rose online:

 

wpissue.jpg

 

When i try to send ticket, it show me this (i guess it sent already? or not?):

 

ticket.jpg


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#4 sexymarry

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Posted 06 September 2018 - 05:30 AM

Hi

 

There were some issues with the support pages last week but far as I know, those have been resolved. What is the error you are receiving?

1536244233-sans-titre.png


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#5 VModCupcake

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Posted 06 September 2018 - 06:55 AM

Thanks for the reports. I will forward them to the support team.


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#6 2363160214203139327

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Posted 06 September 2018 - 11:38 PM



Thanks for the reports. I will forward them to the support team.

 

Hi, it's me.

 

I created new account again from fresh, new email and new account. Now it's working, the conversion is showing:

 

wpissue.jpg

 

yess.jpg

 

So, something was wrong with the account i made back in 2016 through the steam. I was a bit confused at that time because unable to add my old accounts, i dont even know why my nick name is in weird numbers (2363160214203139327).

 

I'm going buy another WP points through this new account from now on, so can you refund the 1000 WP to my paypal please? or transfer the 1000 wp to this new account (i will pm you the full account detail)?

 

Please reply asap, thank you!

 

Edit: I have sent my new account details, please check your inbox VModCupcake.


Edited by 2363160214203139327, 07 September 2018 - 12:03 AM.

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