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Can't login to my old account


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#1 ChronoSquad

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Posted 08 September 2018 - 02:44 PM

Hi,

 

I used to play back in 2014 and I've got some titles and items that I don't want to give up, but I'm having some problems trying to login in the website and to the game.

 

In game I get the message "Login Timeout" and in the site I get the message "you are not in an allowed territory to view this content".

 

The problem is that I tried to create a new account and I could play normally.

 

I don't know if this is the problem but, in 2014 I used to play from Budapest (Hungary) and now I'm trying to play from Brazil.

 

I'm also having problems to open tickets in the support page.

 

Can someone help me please?

 

Thanks.


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#2 Arbalist

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Posted 08 September 2018 - 04:02 PM

https://forums.warpp...-region-access/

Sadly accounts made from EU are no longer allowed to access Warpportal games. Brazil region is still okay which is why your new account is okay. If you ever move back to the Hungary you would not be able to access your Brazil account. If you use a VPN while in Europe to try and access the game you are also at risk of being banned. Hope that clears things up and sorry for the bad news.

Support site appears to be down for the time being as well.


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#3 ChronoSquad

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Posted 08 September 2018 - 04:36 PM

Can't I or them change the region of my account? Like steam can do if you use the support to ask so. :(


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#4 Arbalist

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Posted 08 September 2018 - 08:31 PM

Unfortunately no, that is not a service being offered. The link I posted above has an FAQ section and it mentions it in the second post.


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#5 tsunodayumi55

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Posted 20 June 2019 - 02:55 PM

same goes for me, i cant access my account im from asia register from warpportal homepage not from steam and im not from EU, tried to submit a ticket and still waiting for it to recover. even my login user from warp portal does not work anymore.


warp portal login: https://imgur.com/a/...gur.com/TJQK9Hs


Edited by tsunodayumi55, 20 June 2019 - 02:56 PM.

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#6 Varitas

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Posted 21 June 2019 - 01:09 PM

same goes for me, i cant access my account im from asia register from warpportal homepage not from steam and im not from EU, tried to submit a ticket and still waiting for it to recover. even my login user from warp portal does not work anymore.


warp portal login: https://imgur.com/a/...gur.com/TJQK9Hs

 

Hi, 

 

It looks like you attempted to access the game while we were down for maintenance.  The Wednesday maintenance was delayed to Thursday.  Luckily everything should be up and running again.  Feel free to contact Warpportal Support at Support.warpportal.com if you experience any issues. 


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