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Average waiting time for ticket?


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#1 1552140813014846680

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Posted 18 September 2018 - 12:47 PM

Heyo, is anyone able to advise what's the average waiting time for ticket? Apparently my account has been suddenly banned when I've never engaged in RMT nor used any bots before... And it hurts to see my VIP status ticking down while I wait for a response from the GMs.


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#2 ChakriGuard

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Posted 18 September 2018 - 03:01 PM

In my case, 1–3 days of waiting time before a first response from GM. After that, then it’s within 24 hours.
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#3 1552140813014846680

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Posted 18 September 2018 - 03:08 PM

Oooh thanks Chakri!


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#4 VModCinnamon

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Posted 19 September 2018 - 01:10 AM

What Chakri said is correct, though it depends on the type of case submitted. Payments may take more depending on when the ticket was sent, payment issues are only handled during office hours/week days.


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#5 1552140813014846680

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Posted 19 September 2018 - 05:16 AM

Thank a lot Cinnamon!


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