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Support page is in need of support


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#1 Ilindith

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Posted 29 September 2018 - 01:23 PM

Also the irony of getting this:

UlZmYhz.png

 

Please submit a ticket on the support site about the fact that you can't access the support site  :heh:

 

Edit: Submitted a ticket an hour ago too without any issues.


Edited by Ilindith, 29 September 2018 - 01:24 PM.

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#2 AceBanner

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Posted 29 September 2018 - 07:42 PM

Every single time it has errors.. :heh:


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#3 YongkySH

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Posted 29 September 2018 - 09:27 PM

Yeah, should at least change the error page so we know we can send email directly

WP pls
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#4 ShoLin

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Posted 30 September 2018 - 06:35 AM

This hasn't been fixed? Sad.


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#5 ChaoticRK

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Posted 01 October 2018 - 08:02 PM

Well, I've encountered this a few times. but don't worry folks coz it says- "logged and reported". The support page is reporting itself to the support for needing support.


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#6 oCENEo

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Posted 02 October 2018 - 05:35 AM

I encountered this issue too. WP - how can you support players that need support when your support page needs support from your support team. :(
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#7 gaurus

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Posted 02 October 2018 - 09:02 AM

Supportception
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#8 Krexus

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Posted 02 October 2018 - 10:57 AM

Greetings everyone,

 

I'm sorry to hear that this error is still happening. We're still currently looking into this matter. This issue is occurring sporadically to some players at certain times, however I will directly PM to those in here that have this issue. As for anyone else who is still having this particular issue, please PM me and Xanubis directly with the following details:

 

Exact time of issue

Date of occurrence

Time zone

Browser Type (Firefox, Chrome, etc).

Device Type (mobile, desktop, etc.)

IP address 

 

Again, I apologize for this technical issue. Thank you.

 


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#9 Daversky

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Posted 03 October 2018 - 09:58 PM

website still down :( cant retrieve my account


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#10 8464131223201318730

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Posted 07 October 2018 - 10:08 PM

so how am i suppose to do if i want to create a new ticket?


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#11 VModCinnamon

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Posted 07 October 2018 - 10:41 PM

so how am i suppose to do if i want to create a new ticket?

 

Please switch to another web browser such as Edge or IE, if that did not help then send the ticket to WP support email by following the instructions posted here.


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#12 ilovemuffin

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Posted 07 October 2018 - 10:50 PM

^or firefox.


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#13 Nirvanna21

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Posted 07 October 2018 - 10:58 PM

^^or waterfox.


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#14 ZeroTigress

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Posted 08 October 2018 - 10:18 PM

Don't worry, they have another report section they'll ignore. https://support.warp....com/community/
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#15 8464131223201318730

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Posted 09 October 2018 - 02:26 AM

Please switch to another web browser such as Edge or IE, if that did not help then send the ticket to WP support email by following the instructions posted here.

ive tried using IE and firefox when i try to submit it after filling thru all the form. then the error is coming. what should i do right now? 


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#16 Boyeteers

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Posted 09 October 2018 - 04:50 AM

lol I've already done everything but this issue still keeps on coming. it will only get resolved by itself by clearing the support website cache/history and keep trying like after 6-12 hours or a day. no wonder I'm getting a quick response from the support team which is great.


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#17 8464131223201318730

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Posted 09 October 2018 - 08:41 AM

lol I've already done everything but this issue still keeps on coming. it will only get resolved by itself by clearing the support website cache/history and keep trying like after 6-12 hours or a day. no wonder I'm getting a quick response from the support team which is great.

wth ... i need my cache and history tho. then i guess just giving up then.. ./sigh


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#18 angelopaol1011

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Posted 09 October 2018 - 10:53 PM

Its not really with the browser. What I encounter is that whenever I tried to attached screenshot of the proof of my concern, it crashes. The solution is to not attach the screenshot directly in the WP support page. Attached the pictures via email confirmation from WP in your email as a reply.


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#19 canon019

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Posted 09 October 2018 - 11:14 PM

Already clear cache doesn't attach picture too still error


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#20 angelopaol1011

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Posted 10 October 2018 - 02:13 AM

Already clear cache doesn't attach picture too still error

 

You need to wait for at least one whole day once you receive that error, or connect to another IP.
 


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#21 Aizenath

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Posted 10 October 2018 - 02:21 AM

I guess some things never change...


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#22 canon019

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Posted 10 October 2018 - 02:49 AM

You need to wait for at least one whole day once you receive that error, or connect to another IP.
 

 

I'm about to verify my item duped or not so i can refine, Enrich Hammer leave this week isn't it? I haven't try different IP. Does EU IP worked?  :heh:


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#23 testongames

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Posted 11 October 2018 - 06:08 PM

I goes same error doesn't not work in official support page here. Last time was 3 years ago in 2015~2017, I was using types of browser ( Firefox & Google Chrome ) still be fine able to create account information smoothly on official support page never ever getting some of the issue occurred error happen before. From now on I was back this year 2018, When I want to do ( Download new client , Create Account Information , Submit ticket ) official home/support page get occurred error ''Ooops...Error''. Hope you fix it as very soon as very possible.

 

       Noted: I been tried to do 3 steps that's has occurred error happen before :

1) Download new client = Login every single ID being said by server '' Server still recognizes your last log-in. Please try again after a few minutes.(8) '' The download client has problem not mine problem already been try 30mins still can't login. ( Fix after I get my friend backup files save my life )

2) Create Account Information = Occurred error being said '' You are not allowed to view this content. ''

3) Submit ticket to official support page = '' Ooops. Something went wrong. This has been logged and reported.
Please try again later, or submit a ticket detailing the error you are encountering at the Support site:https://support.warpportal.com/ ''

 

What exactly being said '' The support page is reporting itself to support and when we need it your support. How we can submit a ticket on the support page site when in the fact that you can't access the support page site is down? '' If you fix it or change somethings new home page, so everyone would be happy and you happy too. No one wouldn't like to keeping complain repeat about the same things right? What if some of the new player's coming to registration in your home page to finish Download client ( When log-in Server still recognizes your last log-in. Please try again after a few minutes.(8) ), Create Account Information ( You are not allowed to view this content ), When they are alone want to get some help ( Open support page ''Ooops Error'' ) New player's cannot create account / cannot playable / cannot find to get some help. So what will happen to new player's do? He will might get bored and pissed off what he has done so far and get nothing to play. So how do you want to explain this right?  We are human have think the same way what they are think about it. :ic:

 

 

Dears GM, I suggest you do is your official home/support page site is getting old out to date also I would like you must to changed it news ''HOME PAGE'' once for all everything was news update / news generation / news future home page. :bash:

 

I been played a lot of games not just RO. I been played MapleStory, Cabal Online, Dota2, Trees-of-Savior and many more etc... You see MapleStory, Cabal Online and Dota2 has been 10 years they been improved the news system technology, news system home page, news system games. Why they need to improved that's much because things getting too old or something? Is it they want to pulls many new player's / old player's to came back? I think is yes right? So what I want to say '' Times doesn't wait for your future come true. '' Just get it what I said and hope you change it your world update. 

 

Regardless

by me

Thank you for your understanding. :ok:


Edited by testongames, 11 October 2018 - 06:14 PM.

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